At Microsoft, our support process goes basically like this: Our customers research an issue and don't find any answer using all resources available ( Knowledge Base , TechNet , MSDN , www.live.com search, WSS Technical Library , resource kit, etc...)
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Some of my great friends here at Microsoft are blogging on TechNet currently and have been doing so for years; I am a bit late getting into the game; but now I am here too. Both these friends and my friends outside of Microsoft will tell you that I can
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