Windows Server Voice-of-the-Customer: We're listening...
Out of curiosity I did a Live Search for "we're listening" and I got more than 1/2 million results back. There's a lot of listening going on between corporations and customers, universities and students, retail stores/online stores and shoppers, etc. But what really happens to the feedback we all provide those companies and institutions? Unless they're giving away a really cool freebie, we're telling them something we really want them to hear and more times than not, they haven't built up a trust with us that the feedback goes anywhere.
Well, a couple months ago I moved into a position within the Windows Server group that gives me an oppty to continue building that trust with you on behalf of Microsoft. I'm focused on tracking customer feedback and communicating it to product groups in a way that's consumable and actionable...eventually helping us to fix the things causing the most customer pain while we drive longer term, customer-centric product strategies.
OK...right about now you're probably saying, "heard it before...blah, blah, blah...Microsoft is listening...blah, blah, blah." Fair enough. But I think Windows Server 2008 is a big proof point that we in fact have been listening, are listening and plan to continue listening to your feedback...only now I'm in a spot where I get to work with my counterparts across WS to collectively tap into feedback across multiple customer channels so we can provide a product teams with a true 360 degree picture of your experience. (Added bonus is I'm part of the Windows Server Customer Advisory Team...that serves as a huge springboard in getting the feedback into product groups.)
Driving voice of the customer into our product plans is what energizes me. I'm passionate about technology, but technology without satisfied customers is a pile of code...or nothing more than sheltered entertainment.
Enough about what I'll be doing...going forward I'm going to leverage posts on this blog (or our team blog) to share some consolidated feedback to get additional detail or validation on it. Look for more...
