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April 2006 - Posts

Tuesday, April 25, 2006 5:51 PM

Bits and bobs

Propagating some little clusters of speech-related blog links and going easy on the editorializing (having blown out on the team blog site today). Transcription Humans are still holding their own against the machine in CastingWords, as Richard and Jeremy
Posted by Stephen Potter | 3 Comments
Wednesday, April 19, 2006 3:03 PM

Speech Server 2007 Analytics Tools - a preview

The recent announcement of Speech Server 2007 included a promise of "Deep Caller Behavior Insight". Heck of a tag line that, so what's it all about? In a phrase: better analysis of what real callers are doing with your system. We've built a tool called
Posted by Stephen Potter | 8 Comments
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Thursday, April 06, 2006 6:58 PM

"Official" Speech Server team blog

We just launched an "official" team blog, named You Talkin' to Me . (I simply can't write the word 'official' without quotation marks, when applied to our team's blog.) Ken Circeo describes its birth in, um, unofficial detail in the first post. This will
Posted by Stephen Potter | 2 Comments
Wednesday, April 05, 2006 9:47 AM

Microsoft and VoiceXML

Well, for once the rumours are true. Microsoft issued a Press Release this morning announcing that Speech Server 2007, due later this year, will support not only SALT (and some new .Net speech APIs), but also VoiceXML. We have also joined the VoiceXML
Posted by Stephen Potter | 6 Comments
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Tuesday, April 04, 2006 5:46 PM

The dead parrots of customer service

I like Peter Leppik's Top Ten Most Annoying Recorded Messages , getting behind the cliched phrases that so many customer service systems seem to parrot from one another. My favourites: 6. "In order to help us serve you better...." This message is invariable
Posted by Stephen Potter | 1 Comments
 
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