Grammar Advisory
Busy time lately, what with shipping the Beta, preparing for the partner events (see some partners here and here), and spec'ing the next round of tuning and reporting features... but let me not leave the blog dark a minute longer.
You saw this from the MSS 2007 Beta press release, right:
Advisor Technology in Speech Server 2007 provides best-practice guidance during authoring and refinement of the grammar, which is the vocabulary of a speech-enabled application.... The Grammar Tuning Advisor intelligently clusters unrecognized words, giving contact centers the information they need to improve call completion rates. After tuning an application, developers can validate their improvements against actual caller responses to proactively identify any new issues.
I really like this feature. I demo'd it at the partner events this week, and got some great feedback - and I'll be demoing it again tomorrow in the technical sessions. I'll try and blog more on the details next week. We used to call this the Grammar Doctor internally, but the medical associations didn't quite do it for Clint and his marketing team, so they went for the warmer Advisor tone. I don't know. I prefer to think of untuned applications as sick things in need of a doctor rather than unmentored things in need of an advisor, but hey, I'm the engineer...
More news and links, while I'm at it:
See some of you tomorrow.
