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June 2006 - Posts

Outlook Voice Access demo

With Exchange Server 2007 , currently in Beta, the ordinary telephone suddenly becomes an alternative to desktop Outlook. You can access and manipulate your email, calendar, contacts and other mailbox items over the phone, thanks to built-in speech recognition

Selling stuff via IVR: $99.99 the limit?

From behind the lines of the direct marketing industry, here's an insight on IVR effectiveness with respect to product price. Demographic issues and product complexity aside, Michael Moreau at DM News says it's generally unwise to use an automated system

Welcome back, Robert

These Aussies. They go quiet for most of the game then, out of nowhere, they score three times in just a few minutes. Is it something in the Foster's?

Say *@$#! for the operator

No, surely not. A reader at Lifehacker claims: Many IVR (interactive voice response) systems are programmed to recognize key words. Among those keywords are frequently a list of swear words, like the FCC's dirty 7. When asked to respond, use on of those
Posted by Stephen Potter | 5 Comments
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Red squiggle alert

Looks like our friends in Richard 's group across the hall are onto something: Machines On Pace To Win Spell-Check War Of 2013 . "Unless we act now, I believe one day machines could spell-check New York and Los Angeles out of existence..." From The Onion
 
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