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Got it!

Have you noticed the sameness in the vocabulary of telephone voicebots these days? Why does everyone use that cheery got it!, damn it?

Having hit probably my hundredth got it! last night - a successful recognition of a menu option (there were only 3 choices...) - I realized it had become a single unit of voicebot vocabulary, and was no longer a composite English phrase.

gadit, int.
An expression of high confidence that the caller's input has been understood. Typically pronounced with great satisfaction and a hint of self-congratulation. Acknowledges successful receipt of input and closes the collaborative mini-task comprised by the request and provision of a piece of information. The bright tone hints at anticipation of further satisfying collaborations in the dialog. Examples:

System: Would you like reservations, guest services or other options?
Caller: Other options. 
System: Gadit! 

System: How may I help you?
Caller: I've got last month's bill here and I'm shocked by the extra charges on it. I need to get those revoked, and I was also promised a discount that hasn't been applied.
System: Billing, gadit!

orig. human language "got it"

Or maybe I'd had one Scotch too many (Glenmorangie, 12 yr). 

No, gadit seems to be one of a stock set of neo-English phrases have been adopted en masse and without question. More of these are coming to mind now. Like a set of classes in a some uber System.Vocabulary namespace. They fall half-way between human informality and formulaic machine-speak and end up sounding like neither man nor machine.

I can feel a series coming on...

Published Friday, July 21, 2006 12:21 PM by Stephen Potter
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Comments

Monday, July 24, 2006 8:03 AM by marshallharrison

# re: Got it!

Man, you need to stay away from the Scotch.

Should I open a bug ticket to have that added to the default grammars for MSS 2007? ;-)
Monday, July 24, 2006 4:39 PM by Stephen Potter

# re: Got it!

:-) No, but I think I'm going to organize a competition for the perkiest darn "gadit" out there...

Stephen
Wednesday, August 30, 2006 3:13 PM by Design and Conquer

# Playing prompts, Part 2

As promised here is the next chapter in a series of posts about playing prompts.
First, a brief digression...
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