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August 2006 - Posts

Thursday, August 24, 2006 6:11 PM

Clash of the consumer champs

In the same week, two outspoken champions of the consumer present opposing views: - Paul says Connect to a human whenever possible (via Lorna). - Peter says Talk to a person? Ugh. What do you think? "If a human operator is available when a consumer calls,
Posted by Stephen Potter | 0 Comments
Friday, August 18, 2006 6:02 PM

Comfort noises

More System.Vocab . Here's the VUI equivalent of the GUI hourglass: bip-bop-bip-bop-bip-bop... int. A repeated sequence of usually 2 supposedly-pleasant-sounding tones in a rapid rhythmical pattern. A ticking system clock, how nice! Typically inserted
Posted by Stephen Potter | 5 Comments
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Friday, August 18, 2006 4:51 PM

Speech in Office Communications Server - the word on the street

Now that the dust has settled on the announcement to integrate speech services into Office Communications Server , here are some choice words from the street: Avery Glasser, Opus Research : "This is an ecosystem changing event" Ian Rae, Silent Software:
Posted by Stephen Potter | 2 Comments
Wednesday, August 02, 2006 6:05 PM

Fine tuning

From Dell's One2One blog, a great example of speech application tuning: In late May, we made changes to our IVR (Interactive voice recognition) tool to enhance the usability by simplifying menus and improving the verbiage. In the menu selection process,
Posted by Stephen Potter | 0 Comments
 
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