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The rage

Ouch. The Consumerist blog picks up a graph in a Fast Company article that puts speech recognition technology at 4 on a descending scale of 10 (humane) to 0 (inhumane), then the commenters really get stuck in.

The comments make fascinating reading - a random sampling of the frustrations of real people. Spontaneous expressions of rage. Great data.

Published Friday, October 27, 2006 7:13 PM by Stephen Potter
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Comments

Monday, October 30, 2006 6:47 AM by Marshall Harrison

# re: The rage

I was around back in the days when the Internet and the web first started to bloom. Everybody seemed to think that they could buy FrontPage and start building websites. There was no programming discipline (i.e. people working directly on the server thus breaking the web site). Lots of ugly stuff and all sorts of other problems because they didn't really understand the medium. It was a wild wild west mentality that ruled.

The thing I fear most about MSS is that it will cause everyone to jump onto speech and think that just because the tool is so good that they can turn out speech apps. The last thing we need is for a bunch of well meaning noobs turning out garbage for for speech apps. If they do that then yo will see more surveys expressing people's distaste with speech and just hinder the acceptance of speech.

Monday, October 30, 2006 2:55 PM by Stephen Potter

# re: The rage

Hi Marshall yes you're right. Good dialog design requires a certain 'craft' that does not always come naturally to developers. Do you have any suggestions on how we could improve the tools so that even "a bunch of well meaning noobs" can turn out better apps right out-of-the-box?

Tuesday, October 31, 2006 7:11 AM by Marshall Harrison

# re: The rage

You make "well meaning noobs" sound like a bad thing. :-)

Actually I've seen some developers that know better come up with bad VUI. I'm excited to see new developers joining our ranks but we need to be more proactive in getting them started on a good foundation.

I've got ideas about how to make them turn out better apps right out of the box but this isn't a good place to discuss them. Feel free to email or call me and we can discuss this.

Monday, March 05, 2007 8:36 PM by Working the Spoken Word

# Decomposition

Reading Nicholas Carr's dissection of the blogosphere this morning as "a vast, earth-engirdling digestive

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