Welcome to MSDN Blogs Sign in | Join | Help

Browse by Tags

All Tags » User Rage   (RSS)
Sorry, but there are no more tags available to filter with.
Tuesday, June 12, 2007 5:45 PM

How to punish a speech recognition system

We've all had frustrating experiences with speech recognition systems, and as a race we're not beyond punishing virtual beings the same way we would punish people. So, what to do when that voicebot won't behave? Teach it a lesson! Here are some tips on
Posted by Stephen Potter | 6 Comments
Filed under:
Monday, March 05, 2007 5:23 PM

Decomposition

Reading Nicholas Carr's dissection of the blogosphere this morning as "a vast, earth-engirdling digestive track, breaking down the news of the day into ever finer particles of meaning (and ever more concentrated toxins)" I am inspired to do my bit as
Posted by Stephen Potter | 1 Comments
Filed under:
Friday, October 27, 2006 7:13 PM

The rage

Ouch. The Consumerist blog picks up a graph in a Fast Company article that puts speech recognition technology at 4 on a descending scale of 10 (humane) to 0 (inhumane) , then the commenters really get stuck in. The comments make fascinating reading -
Posted by Stephen Potter | 4 Comments
Filed under:
Wednesday, October 04, 2006 5:18 PM

Taking the rap

"Fancy-pants" speech technology gets the blame for... a database failure? Paul McNamara, an editor at Network World, recently blogged about a couple of calls he made to his healthcare provider's customer service, which is fronted by a speech recognition
Posted by Stephen Potter | 1 Comments
Filed under:
Friday, June 09, 2006 3:22 PM

Say *@$#! for the operator

No, surely not. A reader at Lifehacker claims: Many IVR (interactive voice response) systems are programmed to recognize key words. Among those keywords are frequently a list of swear words, like the FCC's dirty 7. When asked to respond, use on of those
Posted by Stephen Potter | 5 Comments
Filed under:
Monday, May 22, 2006 5:10 PM

The shouting match

Does shouting at a speech recognition system make it work better? Here's a good example from the front lines - a frustrated human shouting Main menu! at the top of her voice (audio via her sister-in-law ). But I bet the recognizer didn't get it. To cut
Posted by Stephen Potter | 8 Comments
Filed under:
Thursday, March 02, 2006 5:44 PM

The little things that make it all worthwhile

It's the unexpected compliments that keep me coming in to work every morning. Here's what The DiaryMaster , founder of OpenDiary * had to say in a sidebar yesterday about those of us who work on speech recognition: Somebody please tell me where I can
Posted by Stephen Potter | 1 Comments
Filed under:
 
Page view tracker