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Friday, March 16, 2007 6:17 PM

The importance of your call

Continuing an irreverent dictionary of voicebot vocabulary: yourcallisimportanttous , cl. Obsequious attempt to make the caller feel better about a dud place in the cattle queue. Actually means the opposite. Often followed by pleasestayontheline and yourcallwillbehandledshortly
Posted by Stephen Potter | 0 Comments
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Friday, September 15, 2006 6:38 PM

Numberspeak

One in an ongoing series on the all-too-common vocabulary found in Voicebot systems today. pressorsay n , cl. A request for the caller to choose an option by entering a number on the keypad or by speech. Effective in dehumanizing and demeaning the caller
Posted by Stephen Potter | 3 Comments
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Friday, August 18, 2006 6:02 PM

Comfort noises

More System.Vocab . Here's the VUI equivalent of the GUI hourglass: bip-bop-bip-bop-bip-bop... int. A repeated sequence of usually 2 supposedly-pleasant-sounding tones in a rapid rhythmical pattern. A ticking system clock, how nice! Typically inserted
Posted by Stephen Potter | 5 Comments
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Monday, July 31, 2006 6:04 PM

"I think you said..." (therefore I am)

Another not-quite-human phrase out of voicebot System.Vocabulary . This one's aggressively anthropomorphic (though I've never heard it in human-to-human communication). Ithinkyousaid , cl. Placed before a repetition of the caller's input. Signals a tentative
Posted by Stephen Potter | 2 Comments
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Friday, July 21, 2006 12:21 PM

Got it!

Have you noticed the sameness in the vocabulary of telephone voicebots these days? Why does everyone use that cheery got it!, damn it? Having hit probably my hundredth got it! last night - a successful recognition of a menu option (there were only 3 choices...)
Posted by Stephen Potter | 3 Comments
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