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Customer service is Fast Fridays by Rapha

Posted Friday, July 24, 2009 9:07 AM by stevecla01
  I’m back on my bike next week I hope so checking out a few clothing options. I found myself back at Rapha who make reassuringly expensive “performance roadwear”. I’m in the market for one of their logo t-shirts and noticed something called Fast Read More...
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Field Notes Goodness

Posted Thursday, July 09, 2009 11:36 AM by stevecla01
Whilst National Express gets customer service woefully wrong, Field Notes gets it just right. Not only did my pack of 3 Field Notes notebooks show up in good time last week, they pack in a few treats to keep you smiling and knowing that they actually Read More...
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National Express #fail

Posted Thursday, July 09, 2009 11:30 AM by stevecla01
National Express seem perfectly capable of sending me email about their problems but not replying to my email about my problems with them. Over 2 weeks ago I sent email to their customer complaints department about their service at Newcastle. I’ve not Read More...
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