Service please!

re: Service please!

Dean Harding — Mon, 05 Mar 2007 02:42:52 GMT

I've never been to Caffe Nero, but I would have thought that the extra question would equate to WORSE service. I mean, how many calories are in the light dusting of chocolate you get on your cappuccino anyway? There are already too many questions asked when you buy coffee these days. "Caffinated or decaf?" "Soy or regular milk?" "Sugar?" "Light milk or full-cream?" (there's even light SOY milk - can you believe that?) Yet another is one too many in my opinion.

re: Service please!

alasdair — Mon, 05 Mar 2007 12:32:30 GMT

I posted a mildly sycophantic post about Joel Spolsky's principles to provide remarkable customer service at http://blog.commsconsulting.co.uk/2007/02/21/why-joel-is-great/, his post (not my toe treading one) is an essential read for any customer service team.

looks like someone at BA has had a gander.

the key is being remarkable - you need to be a purple cow in terms of customer service to get any real credits from your customers

re: Service please!

stevecla01 — Mon, 05 Mar 2007 15:19:17 GMT

hi Alasdair - yeah, I meant to add that link as I had it on my desktop but completely forgot about it!

thanks for the reminder

Steve