Troubleshooting appdomain restarts and other issues with ETW tracing

Troubleshooting appdomain restarts and other issues with ETW tracing | Tmao Coders

Thu, 06 Nov 2008 13:42:24 GMT

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re: Troubleshooting appdomain restarts and other issues with ETW tracing

Prashant — Sat, 08 Nov 2008 00:27:54 GMT

Tess,

I have heard some great things about microsoft CPR team and how they have some of the smartest people like you. So just wondering how often do you come across (not so interesting) issues?

For example, in my previous company i was volunteering for critical problem resolution team and a customer complained that our product has stopped working after they applied the hot fix. Basically, this application has a .net front end,activex control with c++ library to talk to scanner device.

When we asked support for data I saw "connection error message" and support had no idea what was wrong and I just happen to ask do they see the green light ? Did they power on scanner :-)

re: Troubleshooting appdomain restarts and other issues with ETW tracing

Tess — Sat, 08 Nov 2008 21:22:41 GMT

My team does developer support which means that most of our customers are developers, so they have already tried a lot of things before calling us. So i would say, most issues we get are interesting.