ASP.NET Tip: Letting Microsoft know about your problems/requests

ASP.NET Tip: Letting Microsoft know about your problems/requests : EasyCoded

ASP.NET Tip: Letting Microsoft know about your problems/requests : EasyCoded — Tue, 30 Sep 2008 13:14:26 GMT

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re: ASP.NET Tip: Letting Microsoft know about your problems/requests

RTaylor — Tue, 30 Sep 2008 19:57:12 GMT

You are probably not the correct person to talk to about my problem, but I am almost beside myself trying to find anyone that will own up to a problem. All I ask is info on where to go if possible.

I have Vista Home Prem. SP1 installed. Up until a month or so ago all was well then the system quit playing the video in .wmv files and DVDs. I usually use Realplayer 11 and neither it nor WMP11 will show anything but a black screen during playback. Sound is OK, just black video. I have found others referencing the same problem, usually after installing SP1. Real Networks keeps harping about video cards not being able to handle the codecs RP produces. All well and good, but I was working just fine until it broke. I am chasing this problem through MS, Real, ASUS (motherboard), and ZT Systems (computer). All to no avail. Any help will be very appreciated. I can be contacted at rctaylor@wwnr.net.

re: ASP.NET Tip: Letting Microsoft know about your problems/requests

Tom — Tue, 30 Sep 2008 22:18:50 GMT

RTaylor,

That looks like it’s been diagnosed as a video card or video card driver issue. Looks like your first point of attack would be to check with the video card vendor for updated drivers.

re: ASP.NET Tip: Letting Microsoft know about your problems/requests

Tom — Tue, 30 Sep 2008 23:33:36 GMT

RTaylor,

One more suggestion, it's possible that turning of WMV acceleration may help on the WMV side. In WMP, it's Tools/Options/Performance and uncheck "Turn on DirectX Video Acceleration for WMV files". It's also possible that this is not going to help since the problem happens with DVD video as well.