"So, a booth babe and a geek walk in to a bar..."

Good post Trika.  Thanks for keeping us informed.

No mention of fixing the lousy user interface in signing up for an exam. If I look at Kentucky sites for an available exam date, then want to look at Indiana sites (remember, I live near the border), I have to go all the way back to choosing the COUNTRY, [stepping past Uganda, et al, to get to the USA,] then the state, then the exam again. And if I decide to go back and use either of the Kentucky centers, I have to do it all over again. This takes an extra few minutes that the Pearson Vue site does not require since it lists the 20 closest sites regardless of geographical (even international) boundaries. At the very least Prometric should have it that if you want to change states it should default to whatever country you had and keep the exam you entered. Rather than saying "Change Locations" on their web site, it would currently be more correct to say "Start Over".

Prometric also needs to address what they are doing to ENCOURAGE centers to operate Saturday hours. Just saying "some already do" doesn't cut it (especially when none around me do). Since I am on an hourly contract, I would have to give up some pay to take exams on weekdays. At the very least, they should offer evening hours. Most colleges that have testing centers have evening classes, so why don't they offer exams in the evening? [I also have never understood why some firms that deal with the general public only have business hours when most of the general public works, thus keeping most people from going to their business.]

Trika, please assure me that these problems will be addressed. Otherwise, I have to hope that I can find a testing center opened on Martin Luther King Day before I can take another exam, and then have only one day per year to take the exam.

P.S. to catwalker: No, I'm not holding my breath.

Agree on their web site needing a LOT of work.  I have tried to register for exams multiple times and have them instantly show up as canceled for some reason as well.

Always do my exams with Prometric and always an excellent experience.

Except the website and online registration process, that really needs "some" work!

"...we have staffed our Global help desk with over 125 employees providing support in 12 languages through phone, e-mail, and eChat."

=> yet none of those are accessible, and the phone number is not listed.

Alway waiting for my beta result of exam taken at PROMETRIC (since 5 month!!!).

I also passed 2 exam the last week, and still waiting for an update of my Prometric transcript, stil in status "pending"...So, they can't send my result to Microsoft so my MS trasncript is not updated too.

I don't have the same feeling as you about Prometric.

Is this suppose to make me feel better about Prometric? I bugged them a year ago about updating their website to reflect ACTUAL testing centers in my area, that tiny little town of Atlanta, not the ones whose telephones have long since been disconnected. They won't change a bit but will be more profitable thaks to this decision.  

We have had a guy here trying to test since 8:30 this morning. It is now 9:30 and Prometric is still not working. We have had nothing but trouble trying to get our testing center up on Prometric, it took more than 2 weeks just to get it to where we could run the sample test to test the operation of the center. Prometric also showed on their website that we were open on Saturdays when we set the schedule as closed on weekends.

The guy trying to test said it took more than 2 hours just to sign up for the test, now he is dealing with problems here caused by Prometric.

GREAT CHOICE MICROSOFT!!!

my transcripts not appear in my mcp site plz verify it m

my name :Durganand jha

mcp id: 3814200

email address: durga_harami@hotmail.com

exam no:70-293

date: 09/04/2008

country:nepal

testing center:prometric

city:kathmandu