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Microsoft Dynamics CRM UK Blog

CRM news and views from Simon Hutson

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UK Dynamics CRM Customer Clinic
Desert Rose… I was chatting with Tom Brookes (UK Partner Technology Specialist for Microsoft Dynamics CRM) about his Q&A slot at the upcoming UK CRM User Group meeting on Wednesday 2nd December. I suggested it might be a good idea to extend this by Read More...
Why ISVs Should Build On Microsoft Dynamics
High Landrons… Having just posted details about the Microsoft BizSpark programme for start-up ISVs, I received an email from John O’Donnell (US Dynamics ISV team) to tell me about a series of webinars running between Monday 7th and Friday 11th December. Read More...
Have You Heard Of BizSpark?
All England’s Eyes… …No? Me neither until this week. “ BizSpark provides fast and easy access to Microsoft tools and technologies, for their immediate use in design, development, testing, demonstration, and hosted application production and deployment.” Read More...
Closing An Incident (Case) That Has Open Activities
In The Lap Of The Gods… Every so often I come across a feature in CRM that makes me wonder “why was it designed like that?”. The one that catches me out almost every time I demo is the inability to close or cancel a incident when there are associated Read More...
Removing/Hiding CRM Folders In Outlook
Ministry of Lost Souls… A question came up recently from a customer who wanted to use the “Address Book”, “Task/Contact/Calendar Synchronisation” and “Track In CRM” functionality from the CRM Outlook Client, but avoid using the CRM navigation folder and Read More...
Testing Both IFD & Windows Authentication
Deep In The Motherlode… As part of my development work I sometimes need to test applications using both IFD and Windows authentication on my Virtual PC demo environment. However, looking through the various blog posts here and here , it seemed that no-one Read More...
Update Rollup 4 for Microsoft Dynamics CRM 4.0
The Glass Prison… I just did a quick scan of the latest downloads from http://www.microsoft.com/downloads and noticed that the CRM team have just released Update Rollup 4 for CRM 4.0 which you can download from here . It’s good to see that we are sticking Read More...
September Catch-Up
Sometimes... It's been almost 8 weeks since my last post, and a lot has happened since then. Not only did I manage a couple of week holiday with my wife and two boys, but we also filled the job vacancy in our team. Michael Wignall joins us from Microsoft Read More...
CRM & Team Development Projects
Mississippi Moon... I just got back from Seattle, after spending a full week at TechReady7. TechReady is an internal technical conference, where 5,000+ Microsoft field folk from around the world (pre-sales, consultants, support) get to catch up with product Read More...
Converting HTML E-mail To Plain Text
OK, I admit it. I've caught the CRM development bug. What started as a harmless bit of fun working on document library integration between CRM & SharePoint has now developed into an obsession. In this post I will describe how to build a plug-in that Read More...
Explaining CRM 4.0 System Requirements
Universally Speaking... Every so often I get asked why we only support certain versions and/or service packs for some of the products we depend on, such as Windows or Office. Earlier this week I received the following question from one of our partners Read More...
Visual Studio 2008 Hangs After Adding A Web Reference
Sign Of The Times... A few weeks ago I came across a problem in Visual Studio 2008, whereby it seemed to hang every time I added a web reference to the CRM web service , and then tried using IntelliSense to discover the attributes of an entity . Looking Read More...
Creating A Debugger Visualizer For Dynamic Entities
Are You Gonna Be My Girl.... Over the last couple of months I've been spending quite a bit of time with the SDK, building custom workflow activities and plug-ins for CRM 4.0. One of the problems working with the IPlugin interface is that you are forced Read More...
E-mail To Case Using Workflow - Update
Voodoo Chile... Having implemented the workflow described by Jagan here to take an incoming e-mail and convert it automatically to a case, it became clear that some custom code would be need to solve the following problems: Using the workflow designer Read More...
Automatically Set The Site In The Service Activity Form
Cold Day In Hell... I've been doing quite a bit of work with Service Scheduling lately, and one of the requirements was to automatically populate the "Site" lookup field on the "Service Activity" form with the default site of the User. Because I needed Read More...
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