January 2008 - Posts

Tool to Update Microsoft Dynamics CRM 4.0 data inline and Export to CSV for Re-import
29 January 08 02:48 PM | ukdynsupport | 1 Comments   

Some of you may have been frustrated that before the launch of Microsoft Dynamics CRM 4.0, there were many demonstrations showing the ability to export data from CRM to excel and mark this for re-import. A great example of this would be that you could Read More...

Filed under: CRM 4.0

An explanation of AX Application File Extensions
25 January 08 04:02 PM | ukdynsupport | 1 Comments   

Dynamics Ax uses several file name extensions for the files that are installed as part of Microsoft Dynamics Ax. You can use the following naming conventions to understand the function of these files: • The first letter represents the owner of the file. Read More...

Filed under: AX 4.0

Closing Support Cases
24 January 08 11:36 AM | ukdynsupport | 0 Comments   

It has come to some of our attention that there is some confusion as to what the term “Closing Case” actually means. A number of partners believe that when a support engineer submits a request to the partner to close the case, they are not keen to do Read More...

Filed under: Support

All you need to know about SQL Server build numbers:
22 January 08 05:04 PM | ukdynsupport | 1 Comments   

If you are using the SQL Server database option with any of the Microsoft Dynamics products you will know that the SQL Server engine is a critical component of the overall Dynamics solution. Many of the issues we work on can be traced back to the behaviour Read More...

Filed under: CRM 3.0, CRM 4.0, AX 4.0, NAV 5.0, GP 10.0, NAV 4.0, Business Analytics, GP 9.0, GP 8.0, Support

Microsoft Dynamics CRM 4.0 now available on MSDN
21 January 08 03:25 PM | ukdynsupport | 1 Comments   

As promised, here is a quick blog to inform you that Dynamics CRM 4.0 is now available for download from the MSDN web site. This is in the form of a single DVD Disk Image (ISO) which contains all of the following components :- Microsoft Dynamics CRM Server. Read More...

Filed under: CRM 4.0

Webcast: SQL Server 2005 Performance Tuning for Microsoft Dynamics AX
21 January 08 01:56 PM | ukdynsupport | 1 Comments   

ABOUT THE TOPIC: This presentation will cover the following areas SQL Server 2005 Setup Data Storage Memory Best Practices Indexes Locking Monitoring Database Maintenance Troubleshooting Q & A Dates & Times: Thursday February 21 st , 2008: 5:00pm Read More...

Filed under: AX 4.0, Webcasts

Great Plains 8.0 Support Extended
16 January 08 09:09 AM | ukdynsupport | 0 Comments   

Great Plains 8.0 support was scheduled to end on 7 th October 2007. For those who are not aware, support for GP 8.0 was recently extended to October 13 th 2009 to align with Microsoft Dynamics 5 year lifecycle timeline. The link for the article is here Read More...

Filed under: GP 8.0

Microsoft Dynamics Great Plains – Documentation, Requirements and Service Packs.
15 January 08 02:39 PM | ukdynsupport | 0 Comments   

In Great Plains, the support cases that we receive are of wide diversity. However we deal with a number of cases that are requesting information in relation to Upgrades, Service Packs, and Documentation. The appropriate articles can sometimes take some Read More...

Filed under: GP 10.0, GP 9.0, GP 8.0

Microsoft Dynamics NAV 4.0 SP3 / Dynamics NAV 5.0 Business Analytics Configurator for Microsoft Windows 64-Bit Architecture
14 January 08 12:25 AM | ukdynsupport | 1 Comments   

Since the release of Intel and AMD multi-core processors it has become increasingly affordable for small and mid-sized businesses utilizing Dynamics NAV to harness the power of the 64-bit architecture for their Business Intelligence needs through Microsoft Read More...

Filed under: NAV 5.0, NAV 4.0, Business Analytics

Our Chargeable and Non-Chargeable Policies
13 January 08 10:42 PM | ukdynsupport | 1 Comments   

I am frequently asked while working through various Dynamics NAV incidents ‘Will you charge me for this case or How do you determine if my case is chargeable or not chargeable? ’. Basically, it's the engineer who makes the determination if the case is Read More...

Filed under: Support

Webcast: The VIES feature in Dynamics NAV 4
11 January 08 04:07 PM | ukdynsupport | 0 Comments   

This upcoming webcast has been announced.  Partners can sign up for the live delivery at the link below. Register for - The VIES feature in Dynamics NAV 4 - webcast ABOUT THE TOPIC: This is a new Reporting Feature in Dynamics NAV 4.03 FP1 for Central Read More...

Filed under: Webcasts, NAV 4.0

Microsoft Dynamics CRM 4.0 - Availability, Downloads, and Documentation.
07 January 08 02:56 PM | ukdynsupport | 1 Comments   

Microsoft Dynamics CRM 4.0 went RTM (Released to Manufacture) on December 17 th 2007. So where can you download it from, if you can’t wait for the availability of the media and want to take a look at it now? Each of these components can be downloaded Read More...

Filed under: CRM 4.0

Now available: The New Microsoft SQL Server - Microsoft Dynamics NAV Technical Resource Kit
02 January 08 06:39 PM | ukdynsupport | 1 Comments   

I am happy to announce that the latest version of Dynamics NAV SQL Server Technical Resource kit has been released. This is an essential Dynamics NAV/SQL resource which was developed by the Microsoft Dynamics NAV support team working closely with the Read More...

Filed under: NAV 5.0, NAV 4.0

All you need to know about Dynamics NAV build numbers
02 January 08 11:06 AM | ukdynsupport | 0 Comments   

The support cases we deal with in the Microsoft Dynamics NAV team vary a lot as you can imagine. However, one item of information which we always want to see on any new service request is the NAV build details. This information should be simple enough Read More...

Filed under: NAV 5.0, NAV 4.0