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SQL Server Trace Flag 4616 no longer required for Dynamics NAV 2009 SP1
28 October 09 07:12 PM | ukdynsupport | 0 Comments   
Starting with Dynamics NAV 4.0 SP3 build 24080, all builds of NAV (SQL option) have a prerequisite that SQL  Server trace flag 4616 must be turned on. This was initially required when running NAV with SQL Server 2005 but subsequently was also required Read More...
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Calendar Control cut off within IE8 in CRM 4.0 web clients.
26 October 09 10:34 AM | ukdynsupport | 0 Comments   
Popup are shown cut-off if the CRM window is maximised and the popup is near the edge of the window. This was resolved in the following Updates for Internet Explorer 8 http://support.microsoft.com/kb/974455 To fix this issue install the update by going Read More...
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Import Organization problems - ExecuteNonQuery requires an open and available Connection. The connection's current state is closed
02 October 09 11:25 AM | ukdynsupport | 0 Comments   
The Import organization process is failing with the following error message: Platform Error ===================================== 19:03:33| Error| Import Organization (Name=<OrgName>, Id=<OrgID>) failed with Exception: System.InvalidOperationException: Read More...
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Authentication when you are adding a new user to CRM, or a user to a new Organization in CRM
16 July 09 11:50 AM | ukdynsupport | 0 Comments   
We have seen a couple of errors such as: "The specified Active Directory user already exists as a CRM user" "You are attempting to create a user with a domain logon that is already used by another user. Select another domain logon and try Read More...
Slow CRM performance with McAfee script scanning enabled
28 May 09 10:33 AM | ukdynsupport | 1 Comments   
We have had numerous reports that the loading of CRM pages is delayed on clients that use McAfee and have the script scanning option enabled. An option to whitelist the CRM namespace is now avalable. Further details at https://kc.mcafee.com/corporate/index?page=content&id=KB65382 Read More...
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Identify and kill SQL processes causing CPU shortage
08 May 09 10:58 AM | ukdynsupport | 1 Comments   
There might be cases in which the SQL processes running against the MSCRM database, start using all available CPU resources causing bad performance and downtimes. Using the following script it is easy to identify which processes are running in the SQL Read More...
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Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available
08 May 09 10:18 AM | ukdynsupport | 1 Comments   
KB968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available: http://support.microsoft.com/kb/968176 You can download Rollup 3 from the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0ddf8e83-5d9c-4fe7-9ae6-f2713a024071 Read More...
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Script to clean up SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables in the SQL database
07 May 09 11:10 AM | ukdynsupport | 3 Comments   
SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables are created in the <CompanyName>_MSCRM SQL Database when using the CRM-outlook clients. Generally you will have 2 of each table for each Online Client, and 3 of each table for Read More...
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Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available
13 March 09 10:17 AM | ukdynsupport | 0 Comments   
Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 961768 Update Rollup 3 for Microsoft Read More...
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Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available
18 February 09 07:56 PM | ukdynsupport | 1 Comments   
Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 959419    Update Read More...
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Enabling Automatic Deletion of Queue Emails from Dynamics CRM 4.0
18 February 09 07:49 PM | ukdynsupport | 0 Comments   
Dynamics CRM 4.0 does not automatically delete the emails from the exchange mailbox of the queue. This results in the mailbox filling up with Emails which are not needed, as the activities are already created within the Dynamics CRM 4.0 application. To Read More...
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Compare XML Customization files tool
18 February 09 03:17 PM | ukdynsupport | 0 Comments   
Users often wonder how to compare XML customization files. XML compare tools we can see are not specially targeted to compare our CRM XML Customization file. We now have a special tool to do this which can be downloaded from Here You can easily compare Read More...
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Standard Rate of VAT for Microsoft Dynamics Customers
27 November 08 02:50 PM | ukdynsupport | 1 Comments   
In November 2008 the Chancellor stated that the standard rate of UK VAT will drop from 17.5% to 15% on 1st December 2008, until end of Year 2009. The guidance documentation for partners and customers is now up and live and up on our public facing website. Read More...
Update Rollup 1 is available for Microsoft Dynamics CRM 4.0
26 November 08 08:59 AM | ukdynsupport | 0 Comments   
Update Rollup 1 is available for Microsoft Dynamics CRM 4.0 Update Rollup 1 is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The build number of the Update Rollup 1 packages for Microsoft Dynamics CRM 4.0 Server, Microsoft Read More...
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Feedback required - Selected Company Restore
13 November 08 12:52 PM | ukdynsupport | 1 Comments   
If you have a minute or two we would appreciate your feedback regarding the usage of the company restore feature, within the NAV classic client. The background to this is that of looking into the tooling in the classic client, to determine new interfaces, Read More...
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