UK Microsoft Dynamics Support Team Blog : GP 9.0

Standard Rate of VAT for Microsoft Dynamics Customers

ukdynsupport — Thu, 27 Nov 2008 17:50:00 GMT

In November 2008 the Chancellor stated that the standard rate of UK VAT will drop from 17.5% to 15% on 1st December 2008, until end of Year 2009.

The guidance documentation for partners and customers is now up and live and up on our public facing website.

The standard rate of VAT will affect customers using the following Microsoft software products:

Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics RMS

Microsoft Dynamics CRM*1, Microsoft Dynamics SL*2, Older versions of Microsoft Axapta, Great Plains and Navision*3

Please click this Link for the page.

Best Regards

Kevin Tunstall BSc

Microsoft Dynamics CRM Support Engineer

GP 9.0 SP4 Released!

ukdynsupport — Wed, 10 Sep 2008 11:54:00 GMT

Release 9.0 Service Pack 4 English has released!

NOTE: This is the last service pack for 9.0. Compliance releases will still be available.

Here are the links:

CustomerSource under Downloads & Updates | Service Packs/Product Releases | Microsoft Dynamics GP 9.0 Service Packs
https://mbs.microsoft.com/customersource/support/downloads/servicepacks/MicrosoftDynamicsGP90ServicePacks.htm

PartnerSource under Downloads & Updates | Service Packs | Dynamics GP | Microsoft Dynamics GP 9.0 Service Packs
https://mbs.microsoft.com/partnersource/products/greatplains/downloads/servicepack/MicrosoftDynamicsGP90ServicePacks.htm

Here are the direct links if you need to download it now:

Service Pack 4 MSP
https://mbs.microsoft.com/fileexchange/?fileID=ae6b2f2a-bdc0-45db-9b43-ef38626f06cb

Service Pack 4 Install Guide
https://mbs.microsoft.com/fileexchange/?fileID=b13ad3b6-a245-4004-bff3-8e75f2dfedb4

Thanks!

Kev Tunstall BSc

Microsoft Dynamics GP Support Specialist

How to Prepare for Microsoft Dynamics GP Support

ukdynsupport — Wed, 09 Jul 2008 16:44:00 GMT

If you are submitting an electronic support request, be sure to include these details in your description of the situation.

The following guide can help you prepare for a support request:

Microsoft Dynamics Solution Information

1. Describe the procedure you were trying to accomplish when the error occurred.

o What was the exact error message? Can you please provide screen shots?

o What module (Financial, Sales, etc.) were you working in?

o What window were you using?

o What were you doing when you got the message?

2. What version of the product are you using? (Please provide steps to retrieve GP and add-on build numbers)

3. What steps have you tried so far to resolve the situation?

4. Have you been able to complete the task before? If so, what is different since the last time you completed the task?

5. Does the problem occur from any other workstation or with another user?

6. Do you have similar problems in other modules as well?

7. Do you have any third-party products (applications developed by another vendor) loaded?

8. Are you able to recreate the problem?

9. Do you have a backup system in place? Can a backup be restored?

10. Can you provide a dexsql.log and Sql trace?

Hardware/System Information

1. What type of server is being used? (Windows NT, Windows 2000, etc.)

2. What operating system are the client workstations running? (Windows XP, Windows NT, Windows Vista, etc.)

3. How many workstations have the problem?

4. Are there any workstations that are working? What is different about these workstations?

5. Does the hardware satisfy our minimum requirements?

6. How much RAM do you have? How much available disk space do you have on the server and workstations?

7. What protocols do you have loaded on the server and/or on the workstation? (TCP/IP, IPX/SPX or NETBEUI)

8. What type of network card is being used on the server/workstation?

9. What type of network hub are you using?

10. How many users do you normally have on the system?

Sunita Patel

GP 9.0 New Hotfix has been released

ukdynsupport — Tue, 11 Mar 2008 17:32:00 GMT

The GP 9.0 HITB hotfix has released!

The following builds are updated with the hotfix:

1. Dynamics.dic (Microsoft Dynamics GP) = 9.00.0337

2. Dex.dic (Dexterity) = 9.00.084

3. PA258.dic (Project Accounting) = 9.00.0321

4. FAM.dic (Fixed Assets) = 9.00.0299

5. ICONMFG.dic (Manufacturing) = 9.00.0301

6. SRVCADV.DIC (Field Service) = 9.00.0300

7. REFT.dic (EFT for RM) = 9.00.0260

8. POE2277.dic (Purchase Order Enhancements) = 9.00.0293

9. AA.dic (Analytical Accounting) = 9.00.029

The hotfix is available at the links below:

CustomerSource

https://mbs.microsoft.com/customersource/support/downloads/servicepacks/MicrosoftDynamicsGP90_MSPReleases.htm

PartnerSource
https://mbs.microsoft.com/partnersource/products/greatplains/downloads/servicepack/microsoftdynamicsgp90_mspreleases.htm?printpage=false

Here is the direct link to this hotfix if you need it.
https://mbs.microsoft.com/fileexchange/?fileID=ee7150a5-f53e-4497-b78f-1ea2f16e7bb8

Best Regards

Kevin Tunstall BSc

Microsoft Dynamics GP Support Specialist

All you need to know about SQL Server build numbers:

ukdynsupport — Tue, 22 Jan 2008 20:04:16 GMT

If you are using the SQL Server database option with any of the Microsoft Dynamics products you will know that the SQL Server engine is a critical component of the overall Dynamics solution. Many of the issues we work on can be traced back to the behaviour of SQL Server rather than anything specific to the Dynamics product. Therefore, the version and build number of SQL Server deployed at your customer site can be just as important as the Dynamics product version details. The easiest way to establish the SQL Server build number is to simply run the following TSQL statement and include the result with any Service Request placed with Microsoft: SELECT @@VERSION.

The result will look something like this:

In fact, the only part we need to know from the above information is the number in bold, ie: 9.00.3200.00. Including this detail when opening a service request can expedite the response significantly. We can tell a lot from this build number; see below for the corresponding SQL version information for all major releases of SQL Server going back to version 7.0:

Please note that the above is a simple list of all the major builds of SQL Server since version 7.0 and does not show what builds are supported for each Dynamics product and version. Such details will be the subject of future blogs and can be found in product documentation and Knowledge Base articles in the meantime.

See the following KB article for more details about recent SQL Server version history: http://support.microsoft.com/kb/937137/en-us

I hope you find the above information helpful.

Best regards,

Gerard Conroy
Microsoft Dynamics NAV Support Engineer

Microsoft Dynamics Great Plains – Documentation, Requirements and Service Packs.

ukdynsupport — Tue, 15 Jan 2008 17:39:00 GMT

In Great Plains, the support cases that we receive are of wide diversity. However we deal with a number of cases

that are requesting information in relation to Upgrades, Service Packs, and Documentation. The appropriate articles

can sometimes take some time to find on PartnerSource/ CustomerSource. So, the below tables has links to the articles

for Great Plains (GP) & Business Portal (BP) Versions. This can be a useful reference when you need to access items

such as new Hotfixes, manuals, and recommended system requirements to utilise GP, saving time searching on the site.

GP 8.0
Upgrade Info for GP 8.0	PartnerSource
	CustomerSource
Upgrade Info for BP 2.5	PartnerSource
	CustomerSource
System Requirements for GP 8.0	PartnerSource
	CustomerSource
System Requirements for BP 8.0	PartnerSource
	CustomerSource
Service Packs for GP 8.0	PartnerSource
	CustomerSource

GP 9.0
Upgrade Info for GP 9.0	PartnerSource
	CustomerSource
Upgrade Info for BP 3.0	PartnerSource
	CustomerSource
System Requirements for GP 9.0	PartnerSource
	CustomerSource
System Requirements for BP 9.0	PartnerSource
	CustomerSource
Service Packs for GP 9.0	PartnerSource
	CustomerSource

GP 10.0
Upgrade Info for GP 10.0	PartnerSource
	CustomerSource
Upgrade Info for BP for GP 10.0	PartnerSource
	CustomerSource
System Requirements for GP 10.0	PartnerSource
	CustomerSource
System Requirements for BP for GP 10.0	PartnerSource
	CustomerSource
Service Pack & Hotfixes for GP10.0	PartnerSource
	CustomerSource

Also within Great Plains there can be some confusion with the version’s build number and Service Pack. It is important

to distinguish each build so when working on a case, the version number can be easily stated, which helps with the case’s

efficiency. The table below can be a useful resource of information when checking GP versions against Build Numbers.

Released Version	Service Pack	Build Number
Great Plains 8.0		8.00g7
	Service Pack 1a	8.00g19
	Service Pack 2	8.00g34
	Service Pack 3	8.00g44
	Service Pack 4	8.00g63
	Service Pack 4a	8.00g64
	Service Pack 5	8.00g73


Great Plains 9.0		9.00.0114
	Service Pack 1	9.00.0259
	Service Pack 2	9.00.0281
	Service Pack 3	9.00.0310

Great Plains 10.0		10.00.0774
	Service Pack 1	10.00.0903

Best Regards

Kevin Tunstall

Microsoft Dynamics GP Support Specialist