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Microsoft Dynamics (RSS)
I’ve had a note from Charlotte Holder at Morse about an event that they are running on 2nd December in London, for FE college senior management teams. Depending on your role, this may not be of immediate interest to you, but you may want to pass the details
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A few weeks ago I extended the invitation to the launch of Microsoft Dynamics CRM 4.0, which is in Reading tomorrow. Now, news reaches me of the follow-on event, with specific content from and for Public Sector organisations, from health, government and
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I've noticed how the use of CRM (Customer Relationship Management) systems have been growing rapidly in education. I have traditionally thought about "students" rather than "customers", but the changes that have happened in the FE sector over the last
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A perennial issue for colleges and universities is attracting, and retaining, students. There is a trend for students to act like consumers, and be more demanding of institutions, and more critical of services that they receive. And let's face it, that
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