Last week in Porto, Portugal, Microsoft launched a new initiative for local government officials called the Citizen Service Platform (CSP). The launch event was exceptional in two ways: firstly, I got to taste some fantastic Port Wine (and now know the
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Last Saturday, a colleague and I had the privilege to participate in a weekend event held by the London Borough of Bromley for serving councillors and council executives. The event was a policy forum involving all elected councillors, council officers
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I've just come across this interesting free report from Accenture which benchmarks the UK against 21 other countries for customer service. This is the 8th year of this report but this is the first year that they've included a measure reflecting the citizen's
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