I've noticed how the use of CRM (Customer Relationship Management) systems have been growing rapidly in the public sector. Sophisticated customer management techniques are vital to support the continuing development of your service delivery. There are
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I've just come across this interesting free report from Accenture which benchmarks the UK against 21 other countries for customer service. This is the 8th year of this report but this is the first year that they've included a measure reflecting the citizen's
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