I've noticed how the use of CRM (Customer Relationship Management) systems have been growing rapidly in education. I have traditionally thought about "students" rather than "customers", but student expectations have been rising so rapidly, since the introduction
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A perennial issue for colleges and universities is attracting, and retaining, students. There is a trend for students to act like consumers, and be more demanding of institutions, and more critical of services that they receive. And let's face it, that
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