Another CRM V4 Course for your diary! Applications....
CRM v4 applications
This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling.
Feb 12-14
https://training.partner.microsoft.com/plc/details.aspx?systemid=1756756
Philip Rawlinson (UK CRM Technical Specialist)