http://blogs.msdn.com/windowsliveagents/archive/2008/08/08/best-practices-for-developing-a-windows-live-agent-part-4.aspxUse Canonical Questions A canonical question establishes the most concise, “representative” question for a topic. If a user asks an ambiguous question, the agent responds with a clarification request using the canonicals for each matched topic. Note thaten-USCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.msdn.com/windowsliveagents/archive/2008/08/08/best-practices-for-developing-a-windows-live-agent-part-4.aspx#8844145Fri, 08 Aug 2008 22:45:07 GMT91d46819-8472-40ad-a661-2c78acb4018c:8844145a-foton &raquo; Best Practices for Developing a Windows Live Agent: part 4<p>PingBack from <a rel="nofollow" target="_new" href="http://blog.a-foton.ru/2008/08/best-practices-for-developing-a-windows-live-agent-part-4/">http://blog.a-foton.ru/2008/08/best-practices-for-developing-a-windows-live-agent-part-4/</a></p>