You've got Mail (problems), and we are working on it

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 27 Aug 2008 17:45:52 GMT

Are there any current issues (on 27th August 2008) with WL4WM? I haven't been able to get any mail since Saturday (23rd) morning. the error emssage I am getting is:

"Windows Live is temporarily unable to connect. You may be out of coverage for data connections. Plese try again later, or contact your mobile service provider for assistance"

There is nothing wrong with my data connection as I am freely able to use other services.

Is this a known issue?

Please reply here. I shall subscribe to the RSS feed.

Thanks in advance.

jamie

re: You've got Mail (problems), and we are working on it

jamiet — Sat, 30 Aug 2008 01:02:05 GMT

How about a reply? Perhaps "yes" or "no" or "we're looking into it"? Anything is better than silence.

-Jamie

re: You've got Mail (problems), and we are working on it

Ram [MSFT] — Wed, 03 Sep 2008 03:19:30 GMT

Jamie,

Sorry for the delay in responding - There are currently no known issues with Windows Live for Windows Mobile connectivity that we are aware of. Did it ever work for you before? One thing might be that some data plans allow only use of HTTP traffic and Windows Live for Windows Mobile requires TCP connectivity to work.

- Ram [MSFT]

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 03 Sep 2008 09:59:13 GMT

Hi Ram,

Thanks for the reply.

It was working fine up until 23rd August and then just suddenly stopped. I guess I could look into my data plan although it feels a bit speculative.

Does WL4WM produce a log file on the device?

Do you have any ideas how I might diagnose the problem?

-Jamie

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 03 Sep 2008 23:14:46 GMT

Hi Ram,

Good news...it looks like you were right. I blogged about it here in case anyone else hasthe same problem: http://jamiethomson.spaces.live.com/blog/cns!550F681DAD532637!5485.entry

Thanks for the help!

-Jamie

re: You've got Mail (problems), and we are working on it

jamiet — Sun, 12 Oct 2008 07:16:06 GMT

Hi,

I've managed to fix this problem (thanks to a comment left on my blog by someone else). Seems its due to something that Vodafone have done.

Check out the comment on my blog (and follow the link to where the problem is explained here: http://jamiethomson.spaces.live.com/blog/cns!550F681DAD532637!5485.entry)

-Jamie

re: You've got Mail (problems), and we are working on it

Ram [MSFT] — Wed, 22 Oct 2008 08:35:18 GMT

That's great to know Jamie - Thanks for letting us know and glad to hear that you're connected again with Windows Live for Windows Mobile!

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 29 Oct 2008 16:31:41 GMT

Hi guys,

I'm having more problems that may or may be associated with WL4WM.

I pulled my phone out of my pocket last night to find that I only had 3 contacts on it. About an hour earlier I had over 700 (yeah, I seem to collect contacts :) )

This was a bit of a shock so I tried to resync my contacts again using WL4WM and it fails on the contact sync part (emails are syncing just fine).

Now its possible that this is more problems at the Vodafone end again (see blog comments above) but given that emails are syncing OK...I doubt it.

I'm crossing my fingers that you guys are going to reply to this and say "Oh yeah, known issue. Just do XYZ and it'll be fixed" but even if that's not the case I'd appreciate it if you could reply here and let me know if you have any ideas about what may be going on here.

Thanks in advance

Jamie

P.S. I can be contacted offline at jamie[AT]jamieDASHthomsonDOTnet

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 29 Oct 2008 20:15:16 GMT

P.S. Contacts sync fails when I go via wifi as well and Vodafone isn't involved in that. So I suspect the problem isn't Vodafone.

I'm using an HTC Kaiser running WinMob6.1

re: You've got Mail (problems), and we are working on it

jamiet — Tue, 04 Nov 2008 17:35:32 GMT

Hi,

Is anyone still checking the comments here? I'd really appreciate an answer to my questions above.

Thanks in advance

-Jamie

re: You've got Mail (problems), and we are working on it

icuucme — Sun, 09 Nov 2008 10:17:30 GMT

i am having the same problem as jamiet. email syncs, but contacts fail

re: You've got Mail (problems), and we are working on it

jamiet — Sun, 09 Nov 2008 11:08:15 GMT

I see someone else has got the same problem. Perhaps then you could reply and help us out?

-Jamie

re: You've got Mail (problems), and we are working on it

jamiet — Mon, 10 Nov 2008 11:45:22 GMT

On the off-chance that you're ever going to read this I should let you know that Deron (who commented here as icuucme) just contacted me saying:

"i got it to work.

i saved my contacts from Windows Live Messenger

Contacts > Save instant messaging contacts

went into hotmail went to contacts, and deleted all the messenger contacts.

i synced the contacts on the phone and it worked

i opened back windows live messenger

Contacts > import instant messaging contacts

and select the file u saved

resync the contacts after that

it should work"

I'm not prepared to go deleting my contacts however, I simply have too many to risk it, I would like this to work as advertised. PLEASE invstigate.

-Jamie

re: You've got Mail (problems), and we are working on it

jamiet — Mon, 10 Nov 2008 14:28:16 GMT

More WL4WM problems reported in a comment at the bottom of this blog entry: http://jamiethomson.spaces.live.com/blog/cns!550F681DAD532637!5886.entry

Please help.

-Jamie

re: You've got Mail (problems), and we are working on it

Ram [MSFT] — Sun, 16 Nov 2008 23:06:33 GMT

Jamie,

Sorry about the delay - we are trying to figure out what's going on. This doesn't seem to be a generic problem, will let you know if we have more information.

- Ram

re: You've got Mail (problems), and we are working on it

jamiet — Mon, 17 Nov 2008 12:14:52 GMT

Ram,

Thanks for the reply. I spoke to someone 4 days ago who told me he had suffered the same and that its a known problem with WinMob6.1. Not sure how true that is.

FYI I am running WinMob6.1 on a Vodafone v1615 (aka HTC Kaiser).

-Jamie

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 19 Nov 2008 01:12:14 GMT

It gets worse.

Earlier today I thought that contacts syncing *seems* to have started working again, when I hit the sync button it doesn't stop immediately upon contacts sync which I took to be a good sign.

Not all is well though. I remember that a couple of days ago I had approx 680 contacts. A couple of hours ago i checked and I had 618. I've checked immediately prior to writing this and I have 589. In the last few hours I have been manually syncing from my phone because I *thought* that it was working - that is why I know how many contacts I have had at adifferent stages.

And one other thing, I don't have the option to turn off contacts sync (the check box has a check in it but it is greyed out).

YOU ARE NOW CAUSING ME TO LOSE DATA. NEARLY 100 CONTACTS WORTH. THIS IS DISGRACEFUL.

I'm not one to to normally leave disparaging comments on blogs but your software is now doing more harm than good. I am going to unninstall it as soon as I've finished writing this.

I am a loyal WL customer and I have been asking for information on this for weeks now and you have provided nothing. My confidence in what you are trying to do has disintegrated.

Jamie

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 19 Nov 2008 01:15:12 GMT

P.S. I must point out...I am getting the number of contacts from http://people.live.com so yes, you are somehow managing to delete my contacts from Windows Live proper, not jsut from my phone.

In the time that it has taken me to write this comment my number of contacts have fallen again - 586 now.

re: You've got Mail (problems), and we are working on it

jamiet — Wed, 19 Nov 2008 02:41:34 GMT

Extra: I have now uninstalled WL4Wm and my number of contacts at people.live.com *seems* to have stabilised at 583.

I still want my other 100 back!!!

-Jamie

re: You've got Mail (problems), and we are working on it

James De Broeck [MS] — Fri, 21 Nov 2008 03:51:36 GMT

Hi Jamie,

I work with Ram. He brought your situation to my attention. Thanks Ram!

One of the challenges with this particular issue is catching it in the act. In the cases we've seen so far the contacts are long gone by the time we get the report and then we find that it cannot reproduce.

If you can still reproduce this we would really like to learn more about this instance of the problem.

The first thing to do is export your Contacts list to a csv file to prevent any further unrecoverable loss.

I would then really encourage you to engage us through http://support.live.com. Support is the right contact path through which we can get information on your reproduction of this problem.

-James