Don’t be so Pushy…

Ram [MSFT] — Fri, 26 Dec 2008 22:57:00 GMT

Typically, being pushy is a bad thing, but in the case of Windows Live for Windows Mobile, being pushy isn’t bad at all! Of course, we’re talking about push Hotmail. However, some of you have reported issues with push mail not working consistently and we’ve been hard at work investigating the cause. The good news is we have figured out what is causing this elusive issue!

Keep in mind this would only affect those of you that have your mail set to synchronize “As items arrive” in the “Sync schedule” settings and if you are also signed into Messenger in certain ways.

For those of you that just can’t live without push mail (we know how you feel!), here are some tips to make sure you get the correct push-email behavior.

If you are signed in to Windows Live Messenger on your PC and your status is “Online” or “In a call” you could see interruption of push mail working on your device. The workaround is to have Messenger on your PC in any state other than “Online” or “In a call”. Luckily, by default, PC Messenger changes your state to “Away” in lots of common scenarios, such as being inactive for a certain time period, locking your computer, or when the screen saver is activated. This means that most of you will continue to receive push hotmail on your Windows Mobile device when you are away from your PCs.

If you are signed in to Windows Live Messenger on your Windows Mobile phone you could see interruption of push mail working on your device. The workaround is to sign out of Messenger on your Windows Mobile phone. We realize this is not ideal for those of you that use Messenger a lot, but currently it is the only way to restore consistent push mail behavior on the phone.

Rest assured we are working hard to have a fix implemented on our servers to permanently solve this issue and we’ll be sure to update you when the fix is rolled out. Thanks for your patience while we work this out and we apologize for the inconvenience caused by this issue. Please do let us know if you have any issues using Windows Live for Windows Mobile.

We’ve also been working on a few other things to improve your Windows Live experience on existing Windows Mobile devices – we’ve made the flow for discovering how to download Windows Live for Windows Mobile much easier – when you try to set up Hotmail from Outlook Mobile, the wizard will take you to the download page for Windows Live for Windows Mobile if you don’t already have it. Also, some people had reported problems syncing contacts and we’ve sorted that problem out as well.

Thanks for your continued support and let’s stay connected through Windows Live for Windows Mobile!

You've got Mail (problems), and we are working on it

Rafik — Tue, 05 Aug 2008 23:40:00 GMT

Some of you have reported issues with syncing your Hotmail on your mobile using our latest Windows Live for Windows Mobile client. The error message reported on the client says: "There is a problem with the server. Please try again later."

We have investigated this issue and have identified the root cause. We are working hard towards a solution and will keep you updated on our progress. In the meantime, you can try the following work-around as suggested in our release notes:

Try moving messages out of your inbox (or folder that fails to sync.) into a different folder that is not being synced with your mobile, then try syncing on your mobile again.

We are aware that this issue causes a lot of pain to those affected by it. We apologize for the inconvenience and thank you for your continued support while we improve our service.

Stay Connected : Mail

Don’t be so Pushy…

You've got Mail (problems), and we are working on it