Comments

# Spectral Aura said on June 16, 2009 12:31 PM:

Well I must say I'm excited to see new features in the Fall/Winter 2009. Can't wait to be on LIVE and I'd rather have it down 24 hours then 12 hours and have problems.

Take your time! :)

# Miguel said on June 16, 2009 12:51 PM:

Thanks so much for giving us a wonderful platform to enjoy and have fun. Thanks in advance for these updates.

# Quosef said on June 16, 2009 12:52 PM:

Any chance this update will speed up the anywhere from 5 to 10 second "pause" that occurs when accessing live functions?  Just wondering...

# Simon said on June 16, 2009 12:55 PM:

Thanks for the update - BUT what are you actually doing? a lil more advanced technical talk please ;)

# Jed05 said on June 16, 2009 12:57 PM:

So I'm sure there won't be any "new features" "noticeable improvements" after all this is said and done? I wish the dashboard were faster.

Also, working hard to come in under the wire makes me worry haha.

# Snapsv15 said on June 16, 2009 12:58 PM:

I know you guys and girls are doing your best but I find this situation totally ridiculous.  We pay for this service and on top of that we wont see any changes until after it is shut down for more maintenance in a few months.  

I hope you come in significantly under the 24 hours.

# t360uk_smiley said on June 16, 2009 1:03 PM:

Snapsv15, its like 10c/10p... get over it?

The little downtime is fine by me, heh, even my servers at work go down more often than xbl! :D Hope it goes well, would love to see deeper details (I know your limited on what you can say) but if you even just said "adding more servers / reconfiguring routing / just adding more cooling / etc" then at least that would give us some idea of what your doing...?

# bigzkilla44 said on June 16, 2009 1:03 PM:

I've trying to get on all day....keep getting the MTU error message.  I've powered off, unplugged and reconnected all my router and pc cables, messed with my router settings etc... NOW I find out xbox live is off line!!!!  You think maybe you could prominently display that xbox is off line on the home page of the web site instead of burying it in the "calendar" of events?

# milky said on June 16, 2009 1:04 PM:

what are you actually going to be updating or putting on the xbox live as no one has told me!!

# @bigzkilla44 said on June 16, 2009 1:09 PM:

This is a message for bigzkilla44. Everyone was sent an automated message on Xbox Live saying that the server was going to be down. Now whether or not you actually opened it and read it is a different story.

# MAKAKI said on June 16, 2009 1:12 PM:

For those who claim this was a surprise unscheduled event.

I got a considerable amount of announcements, regarding the system being down today. These started at least 5 days before today.

a) An xbox live message from "The System".

b) Spotlights had a entry on the maintenance day.

c) I think there was also a major nelson or similar entry other than the spotlight.

d) Majornelson.com website

e) Most game news sites like: kotaku, joystick

f) Friends who read any of the above and then told me.

# Chickiquin said on June 16, 2009 1:20 PM:

Thanks to the xbox team ofr keeping it up and running. The only reason some people are upset is b/c they have to actual get out a do something rather then sit on the couch. I play alot but I know the maintence is needed and I am ok with it.

# Digi said on June 16, 2009 1:22 PM:

I Picked up Prototype yesterday to get me through this :D

If its for the good of the service then why not - 24 hours is nothing when you thing about it.

As was mentioned somewhere above, take your time guys

# Shamrock said on June 16, 2009 1:25 PM:

I always wondered why it's not possible to go to a backup system when you guys do maintenance.  For instance some type of backup servers that have minimum functionality such as keeping matchmaking open in games, allowing people to see their friend list, chat, invite, message etc.

I can understand disabling downloading, the marketplace, live aware (what games people are playing) etc...  But why does it always have to be the entire service down for maintenance.

# soupmama said on June 16, 2009 1:37 PM:

and on the day Ghostbusters comes out.... *weep*

# Darkaber said on June 16, 2009 1:55 PM:

All i want is the 1 vs 100 BETA to hit the UK :)

# tyrone hawk said on June 16, 2009 1:58 PM:

Why are people crying for the maintenance? Take in mind that we were given enough time ahead to be prepared. Some companies will not care for their users and send notices too late, or not even one.

There's more than just live, people, and remember your console still runs if you want to play on your own (or with your family and friends locally).

Grow up, will ya?

# pizzapizzapizza said on June 16, 2009 2:06 PM:

I'd rather had a planned and pre-announced 24-hour downtime and an unexpected week of spotty service like we did last Christmas.

# Doctor Seleski said on June 16, 2009 2:12 PM:

One day without XBL is worth all of the great stuff that is coming our way. Thanks for all the hard work!

# DigitalFiction said on June 16, 2009 2:19 PM:

Its just frustrating that today is the one day this week I get to sit and enjoy my Xbox 360.  I'll get over it, take your time and do the job right!

# Bob said on June 16, 2009 2:29 PM:

I'm ok that XBOX live is down, but it won't even let me start the Windows Media Center extender on my XBOXes - so no TV or music for the entire family all day!  Why does it need XBOX live for a local Media Center connection?

# Ryo said on June 16, 2009 2:41 PM:

While the US Xbox site reflects the proper status. The Canadian site says that Xbox Live is "up and running"

http://www.xbox.com/en-CA/support/

# G Member Plagu3 said on June 16, 2009 2:52 PM:

Wheres my 24 hour refund?... yup didn't think so. i better not get charged for this crap day.

# G Member Plagu3 said on June 16, 2009 2:58 PM:

before i get a negetive comment yea im upset because im in the army and i work all the time this being my last month to play online before i deploy i would like to enjoy playing with my friends as much as possible as to there is no xbox live where im going. i understand its needed but cut a soldier a break. UNDER 24 Hours Please :) thanks

# Hans said on June 16, 2009 3:02 PM:

@Shamrock They are doing database changes, which probably accounts for the larger scope of the scheduled downtime. (20 million players, 30 million xboxes, X billion entries for gamer score etc)

They cannot update anything there without breaking the update, which is why the forums are read only (most likely from a backup server group) for example.

Allowing you to sign into LIVE would be the same thing as allowing you to deploy updates to Xbox Live - which would fail == REALLY BAD. From a customer relations point of view, it's better to do it this way rather than giving a really shaky service with lost points, gamerscore and MS points for the next week.

# GeekInABox said on June 16, 2009 3:03 PM:

Derek --

thanks for the update and I hope things go well.  I really hope that in the future you folks find ways to more smoothly and transparetly handle maintenance.  I work in big corporate IT and certainly understand the complexity of large infrastructure and application changes, but really still think its the job of IT to learn to abstract away change from negative customer impact.  If my company had to shut off our multi-million dollar applications multiple times per year to faciltate upgrades then our bottom-line would suffer.

Obviously for this to work the entire service -- from infrastructure to the code/apps -- need to be architected with this in mind, and such an implementation is by no means simple nor in the control of one group/individual, but is nonetheless an admirable goal.

In the meantime good luck with the changes.

# Hans said on June 16, 2009 3:08 PM:

@GeekInABox - Dereks post says they are working towards just that, and that the service has grown faster than anyone had ever expected (and I ain't surprised, 30 million xboxes and 20+ million unique users - yeeez!).

Since you, just as myself, work with big corporate IT and multi billion dollar systems, you hopefully see why the database has to be read only when doing changes to the schema to provide for faster queries. :)

I'm sure that most of the maintenance that Xbox Live has are not even noticed by us users, because they do it in the background just as you say - it's major changes to the core that requires downtime.

# Hans said on June 16, 2009 3:11 PM:

@Xbox Live team: As this is an operations blog, is it possible for you to share some technical details, or would that be against company policy ?

# GeekInABox said on June 16, 2009 3:23 PM:

@Hans --

Yeah ... I caught the vaguely worded 'futures' ... I'm sure these guys want it smoother, too.

And I understand your comments about the database, but still would posit that there could strategies for how to structure and segment the data (and applications) to allow changes to certain data/areas while leaving the others functional.  

Obviously their data is 'just' read-only right now ... read-inly could imply that some of the data is still functional and usable -- instead of completely offlining the *entire* service.

Again, I'm guessing that facets of this already exist in their architecture and that over time we'll hopefully see more and more of it.  Certainly not trivializing the guy, their efforts, or technical direction.

# RyanB said on June 16, 2009 3:23 PM:

Bob, same problem here.  WAF (SOAF I guess really in this case) is not good at the moment.  My girlfriend pressed the Live TV button and started complaining about nothing working.  I saw that the Xbox wasn't connected to Live and reset the router... just as she apparently was doing something on her laptop.  I then spent the next 5-10 minutes trying to figure out why the Media Center wasn't working properly only to see that I had NOTHING to do with it (despite being saddled with the blame).  Scanning my emails, I found Zune announced a maintenance window, but I didn't see any email from Live regarding the same.  It wasn't until I went and tested the Xbox Live connection, and I ignored the MTU "problem" that I could see the Status window.  So 2 points:

1) When there is a scheduled maintenance, show the Xbox live status front and center on the dashboard.

2) Make the Media Center Extender application independent of Xbox Live.

When your primary use of the Xbox is as a media hub, you receive no advanced warning of this outage.

# A K said on June 16, 2009 3:28 PM:

I want to play my arcade games.

Why didn't Microsoft release a quick patch to allow these games to be played while the maintenance was under way?

I paid for the game... I'm pretty sure I own a copy... and yet... I can't play it 'cause the evil sloppy code overlords want to know when and where I play the game?

BAH!

# Nathan - One Two Dead said on June 16, 2009 3:40 PM:

I have a question. You know how Xtival was a few weeks ago and there were 3 people who we could contact? how do others get a chance to do things like that?

# This sucks said on June 16, 2009 3:56 PM:

Instead of having downtime for up to 24hrs, why not split the updates/maintenance up in small batches, then see which times would be best over a few day period to do the maintenance.. (say when there are less people on) We know you can do that. That way it would only be down maybe 2-3 hrs a night for a week instead of everyone being without it for 24hrs..

# lol addicits said on June 16, 2009 4:08 PM:

My god stop moaning and let them work

-what can you do in 2-3 hours

-auto xbox live message for evryone bigzilla***

-LMAO bunch of addicts!!

cya

# FifthEcho said on June 16, 2009 4:13 PM:

@This Sucks

As with several other people reading this blog, I work in a corporate IT environment. Speaking from personal experience, there are many processes which just won't work for that type of maintenance - rearranging a DB, relocating servers, upgrading networking cores, etc.

While I'm sure that the XBL Operations Team would love to not have to take this downtime (and not have to work a 24 hour shift), unfortunately, the reality is that sometimes these types of outages are unavoidable.

# LIVE Service Updates... said on June 16, 2009 4:14 PM:

I also don't understand why the whole service has to go down. If the system was built to be scalable correctly there could be temporary databases and transitioning scripts, it may not take out downtime completely but would cut down on it significantly, then it would just be a matter of turning off the service to reroute things.

Imagine if Google went down for 24 hours! ;)

# TH3xR34P3R said on June 16, 2009 4:16 PM:

@This sucks: they could do that, but, not recommended with a core service, since the way I see it, its better to have a full day down to get things right, rather a sloppy job every other day.

# Laitriem said on June 16, 2009 4:19 PM:

THe problem is while it may have been publicized for XBOX, people who use it for Windows Live Games For Windows are also affected (its the same network) and there was no notice.  I play GTA IV for PC and not once within steam or the game did I see a notice for the downtime

# Worldofwires said on June 16, 2009 4:25 PM:

Keep it up guys, ignore the whingers. You provide an excellent platform and everything needs maintenance now and then. I got my notification just fine, still forgot but I'll live.

# CrzyWhiteMan69 said on June 16, 2009 4:49 PM:

thats my gamer tag ;p ^^ AND HURRY UP PPLEAS EIM GETTING BORED

# hunterT71 said on June 16, 2009 4:54 PM:

omg   i cant wait 2get back online             my gamer tag is hunterT71

# brett said on June 16, 2009 4:57 PM:

Well i come home from college every day and turn on my xbox todai i did it and didn't think it had gone down lol until my mom said yep i am 15 and one of the best gamers :P add me brettpenzer123 when where back up

# EvilTrovis said on June 16, 2009 5:11 PM:

I don't necessarily MIND the downtime, but please get it back up right. Last few times you guys had these "24 hour" downtimes it was far more like 30-36 hours, and even then some people still couldn't connect, which took days to fix.

# jimmy said on June 16, 2009 5:37 PM:

well i hope its actuaaly 24 hours it should be in 1 hour then

# GhosterOriginal said on June 16, 2009 5:38 PM:

I understand that maintenance must occur, and I almost do not mind paying for a service I cannot use, but I hope that these maintenance items being worked on and updated will eliminate the lagging in the games.

In any case, while I would rather be playing, I agree, do it right the first time so this does not have to continue creating issues. Peace out!

# Jake of 8bitjoystick.com said on June 16, 2009 5:41 PM:

Tell the hamsters that power the servers that we appreciate their hard work.

# DJ said on June 16, 2009 5:53 PM:

Under 24 Hours Please :) I wanna get back to my phantasy star universe  and saints row LOL :P

# mellow bello said on June 16, 2009 6:00 PM:

Lol you guys probably play every day, one wont hurt you. Lol I got the red ring of death and got my xbox today when live is down.... I am hurting way more than you guys, and I am happy to get a system cleaning. Maybe gow2 wont be so laggy.... doubt it though lol. And that army guy..... view this as a chance to spend a little quality time with your girl before you head off and men with long hair start looking good. xoxoxoxo

# benji said on June 16, 2009 6:07 PM:

I'm so bored without XBL =(! bring back soon :D

XBL FTW

# colt45 said on June 16, 2009 6:25 PM:

i say they shouldnt be writing blog posts, as they should be working on Live! lol.

Today, i have found that i have no life.....i am really bored without XBL

# Xbox Guru said on June 16, 2009 6:26 PM:

Time to Play my Playstation 3. So much dust....

# I Sukotto I said on June 16, 2009 6:40 PM:

theres alot of features being added onto xbox live not at this time but in the future sky player being able to watch football games & movies ect with your friends also facebook and tweeter i beleive also w00t w00t keep up the good work xbox team ;)

# Crolol said on June 16, 2009 6:40 PM:

Yes, I think that i will do same thing... dust off my PS3.

# MsAngryPanties said on June 16, 2009 6:53 PM:

LOL I don't think that it is not that you have a life.. I am finding that same problem! I am soOoOo bored! Its funny how when I can sign in whenever I like, that I can go 24hrs easily without touching the console, but now that the control is out of my hands I feel helpless!

# Luke said on June 16, 2009 7:05 PM:

Why does maintenence have to last up to 24 hours? Can't it be like 12 hours?

# alex said on June 16, 2009 7:24 PM:

can we get some kind of progress bar?

# cart00nstrip said on June 16, 2009 7:28 PM:

Maintenance is fine and all (and I certainly hope my dashboard will be faster), but did it have to occur on a Tuesday? It's NEW GAME DAY!

Certainly, I am perfectly able to play Ghostbusters on my Xbox withOUT Live being enabled - but not MP, and I have to wait another day to get my pre-order dlc. Not to mention that every achievement I earn offline won't be marked with the date. Tiny issues to be sure, but issues that could've been eliminated completely if the scheduled maintenance had occurred on Thursday, for example. Just a suggestion for next time.

# sizzle87 said on June 16, 2009 7:57 PM:

ETA?.......come one i need digits i cant waitttt if its at 3 am eastern time im gonna have a heart attack

# snapsv15 said on June 16, 2009 8:19 PM:

Not much updating going on on this blog, any idea on when LIVE will be back up

# djacobs84 said on June 16, 2009 8:21 PM:

since xbl has been down ive been messing around on the pc trying to entertain myself after i got 100g from playing xbox offline, so now im at 7005G im ready for LIVE action dang it! haha

# RelentingHacker said on June 16, 2009 8:26 PM:

Thank you XBox for all of the reliable service, So what if XBox live did lag a few weeks during Christmas? Itunes wouldent even let you touch the store for a few days. I come from an advanced computer user point of view, If they were to do a backup server with limited functionality you all would just bitch until you had full functionality. Simple. here are somethings to do until xbox is up!

1. Browse wiki

2. Ask your parents to go bowling or out to eat!

3. Listen to internet radio.

3. Go out near your house and see if you can find a girl to talk to, If you have someone special talk to them!

4. Build an electrical circuit, Troubleshoot until you get it!

5. Play an off-line game.

6. Put in your FPS multiplayer game and learn the aspects of the maps, Find a cool camping spot!

7. Invite a friend over and play some COD5!

8. Play your other consoles.

9. Call your other parent if there divorced.

10. Add lyrics to all of the songs in your Itunes library, Check out a band named Breaking Benjamin.

11. Clean up your computer physically and software wise!

12. If all else fails play some tower defense ( http://lmgtfy.com/?q=Tower+Defense )

# StewPidassO77 said on June 16, 2009 8:27 PM:

Need LIVE....MUST HAVE LIVE!!!!!!!!!!!!!!!!

# FR3SH JIV3 said on June 16, 2009 8:32 PM:

There are going to be a lot of annoyed gamers when their guide/dashboard doesn't work any faster tomorrow.

Thanks for the update but like others have said... can't you tell us any specifics? I would love to know what goes into LIVE maintenance. Maybe a nice documentary for 'Inside Xbox'?

I am amazed at how much LIVE down time makes me miss playing. 24-hour sad face.

# Dereki91 said on June 16, 2009 8:33 PM:

The update will be done in 5 minutes! Hold your horses and sit back!

# Grifter7 said on June 16, 2009 8:41 PM:

Your 5 minutes are up. And I don't have any horses... or a chair to sit in...

# sizzle87 said on June 16, 2009 8:44 PM:

give it a few more minutes im still keeping the faith lol

# Dereki91 said on June 16, 2009 8:46 PM:

We are having problems with the new database finding the gamer scores... Everyone still will have their achievements just not their gamer score until we can fix the errors but for now we will put it up.

# ConFusedGeek said on June 16, 2009 8:47 PM:

was that 5 minute est or pst?

even the things on the sides arent loading anymore.

# Andrew said on June 16, 2009 8:49 PM:

it's pretty shitty when you can't play videos you've downloaded or even xbox arcade titles because the certificate is hosted on the xbox live servers, this is stuff i've paid for and i can't even play it without being online???  what happens when xbox no longer supports 360 a couple years from now?

# Dereki91 said on June 16, 2009 8:50 PM:

I think that's just some guy trying to get your hopes up....

# matt said on June 16, 2009 8:51 PM:

confusedgeek...it doesn't matter whether it's est or pst. 5 minutes is the same on either coast haha

# Dereki91 said on June 16, 2009 8:52 PM:

This is not Derek, and neither is the other. Whatever he says is fake... You'll know when the real Derek talks guys.

# Julia said on June 16, 2009 8:53 PM:

lol confusedgeek...confused seems pretty fitting....see taking xbl off for 24hrs has taken some peoples common sense and tossed it out a window.

# Dereki91 said on June 16, 2009 8:54 PM:

it definitly is some random dude cuz i can make fake blogs too

# Dereki91 said on June 16, 2009 8:55 PM:

This is microsoft... Did you expect anyone to even think of securing popular names or names that would overrun the buffer...? Nope

# matt said on June 16, 2009 8:55 PM:

hahaha not to be a jerk just thought i would help the kid out

# Dereki91 said on June 16, 2009 8:57 PM:

Hmmm... is kinda strange seeing all of me around here...

# Julia said on June 16, 2009 8:57 PM:

haha i know i thought it was funny....i just wanted to play some ghostbusters with my friends hahaha

# xNSAx wb305 said on June 16, 2009 8:58 PM:

I got the red ring of light last night so i'm out of xbox for awhile. Why don't you people checkout xbconnect.com if you want to play online.

# RelentingHacker said on June 16, 2009 8:58 PM:

Haha by the way.. I it was me that first posted under derek.... I used hidemyass proxy

# Dereki91 said on June 16, 2009 8:59 PM:

@ NSA

Because we don't want to be scammed.

# Dereki91 said on June 16, 2009 8:59 PM:

How about an official update guys, isn't that why you created this blog in the first place?

# riddimsouljah said on June 16, 2009 8:59 PM:

hey guys it could be as bad as ebay every thrus night for an hour or so. being a platinum seller you tend to notivce even if it doesnt always affect us. but every week we have on op to run into non service from them. EVERY WEEK for an HOUR!

but on another side i to would like some tech as to a small inside llok of whats going on..keep the public;s intrest on not focused on non-service

# Johnnie* said on June 16, 2009 9:01 PM:

This update will probably not speed up the Live/Guide functions. The reason that is so slow is because I'm pretty sure the Guide can only use something like 48 megs of the 512mb of RAM that is available in the system while games are being played. That will always be what is holding back the speed of the guide. They'd need to allot more memory usage for the guide, but that won't happen since they want to use the most RAM for gameplay/graphics/textures.

# xNSAx wb305 said on June 16, 2009 9:02 PM:

@ Dereki91

It was just an idea so people could get their online gaming fix. I'll have to suffer with my ps3 for the time being until I get my xbox back

# sizzle87 said on June 16, 2009 9:03 PM:

i just signed in for like 3 minutes and then got booted...maybe thats a good sign

# BIG PAPA said on June 16, 2009 9:06 PM:

What happened when you signed in? Were your friends on or anything?

# Johnnie* said on June 16, 2009 9:09 PM:

What happened when I signed in? Man, I wish you could have seen it...the stuff that went on was so totally badass! Too bad I was the only one to see it! =P

# GanstaKermit said on June 16, 2009 9:09 PM:

You guys should hire some more IT people. I have been looking for a job the whole summer looking can't get a retail or internship job. Recession and I can't even get online to play away the pain lol. If you ask I can fly to Washington and help with some Networks.

# XxxVOIDxxX said on June 16, 2009 9:10 PM:

this isnt gonna fix anything like lag in servers or lag on dashboard and you said we wont see anything noticable but you waste our entire day and fix nothing i say fidlesticks to you guys. fix important things not what you the designers feal you need to get ready for crap season and natal.

# Ripped off customer said on June 16, 2009 9:12 PM:

I can't play my community games that I paid for!!

That means if I take my xbox to camp, all those games I paid for are useless.

What kind of a crooked system is this? I'm demanding a refund for every game I couldn't play offline.

# TheRagingGeek said on June 16, 2009 9:15 PM:

I'm suprised that microsoft hasn't ponied up for some additional hardware for failover protection of their "premier online gaming experience" because if they truly had backup systems to step in when a box dies of overheat/overwork from us addicts, then they could theoretically run the entire service on the backup systems while they update production boxes, and then move us back onto production.

Maybe have like 2 30 minute cut offs in accessibility to boot players off of the prod/backups when you cutover to ensure the playerbase moves as one? with that kind of system you would only need a competent network team to be able to manage the server migrations into and out of the production realm.

I suppose doing so would raise our price of service, and unfortunately our EULA probably doesn't include any kind of SLA's to commit to.

Of course it's also possible that given the size and depth of the XBox Live database that they might just be running cleanup and archival scripts on the dbase, which if it is sizable enough might just take up at least 8-12 hours alone. food for thought for the IT pro's subscribed here.

# xsilentxkillaxx said on June 16, 2009 9:17 PM:

Any1 know where they are so far on the situation cause i rele wanna get on live

# lulz.allover said on June 16, 2009 9:19 PM:

you can't play your games cause the hdd is from a different system... whatd you do to mess the licence's up???? guess you'll find out when m$ checks it out eh... enjoy fighting for your refund..

# XxxVOIDxxX said on June 16, 2009 9:20 PM:

whoa id be carfule ragingGeek cuz in nerd talk they might get offended remember they said keep it pg-13

lol

# TheTruth said on June 16, 2009 9:21 PM:

TheRagingGeek -- stop pretending like you know anything Infrastructure related.

# XxxVOIDxxX said on June 16, 2009 9:22 PM:

oh yah and the  best refund you will ever see by these money hungry scrubs is a perfect dark cd and 1 day silver xboxlive

# xsilentxkillaxx said on June 16, 2009 9:22 PM:

i have like six community games and i can play them all rite now

# SEALSRT4 said on June 16, 2009 9:24 PM:

I'm going to have to play COD5 on veteran I guess.

# xsilentxkillaxx said on June 16, 2009 9:25 PM:

ya i waz playin COD5 on verteran but as it turns out it sooooooooooooooooooooooooooooooooooo hard!

# xsilentxkillaxx said on June 16, 2009 9:28 PM:

i wanna play zombies on shi no numa rite now i have no1 fo split-screen tho

# Toots McGee said on June 16, 2009 9:29 PM:

While I have no pressing need to be online during this maintenance, 24 hours of downtime for a paid service in any given year, much less one shot, is completely ridiculous customer service without proper compensation to the customer.  I guess that's why Microsoft hasn't included uptime in any SLA.   They wouldn't even be able to achieve 99.9% which itself is what tech shops hope they never have to straddle the line with.

# Bulldogk9 said on June 16, 2009 9:29 PM:

Umm....you guys were going to keep us updated "throughout the day." Yet, that was over 12 hours ago and no updates on how things are going.

Maybe Major Nelson needs to do a little more training on that whole PR-thing.

# unsatisfied customer said on June 16, 2009 9:34 PM:

Will we be compensated in any way for the downtime today?, as in extend gold membership for an extra day?

# xsilentxkillaxx said on June 16, 2009 9:34 PM:

ya the only reason i got on here waz bcuz they were supposed 2 keep us updated wat the heck(PG13)

# xsilentxkillaxx said on June 16, 2009 9:34 PM:

ya the only reason i got on here waz bcuz they were supposed 2 keep us updated wat the (heck(PG13)

# xbox tuff guy said on June 16, 2009 9:36 PM:

24 hours is a little ridiculous.  I'd rather have 2 12 hour sessions.  It would affect a much smaller number of subscribers.

Can we get an eta?

# tootsie pop said on June 16, 2009 9:37 PM:

Any Update on the blog about the maintenance

# Upset said on June 16, 2009 9:37 PM:

an update to time remaining would be nice (for a service we are paying for)......

# Ole Thickness said on June 16, 2009 9:38 PM:

If I don't get an ETA in about 30 minutes, I'mma piss myself.

# Any New Updates on maintenance said on June 16, 2009 9:40 PM:

I'm mad they haven't blogged any thing about the maintenance. >:(

# XxxVOIDxxX said on June 16, 2009 9:42 PM:

i think i would be funny to get video of you watching this site and pissing yourself when they say nothing cuz they are watching to see you piss yourself lol

# cIndian said on June 16, 2009 9:43 PM:

MS.... Why!!! Why are our rights to arcade games hosted on the sever!! I want to play my arcade games...O WAIT..All I have is trials when live is down :'(

# tootsie pop said on June 16, 2009 9:45 PM:

Same Here VOID                          ROFL

# Scott said on June 16, 2009 9:46 PM:

It might be time to switch to PS3.  What are we paying for?

# Bjin said on June 16, 2009 9:47 PM:

Wait...have you guys tried again lately? Cause I'm on.....

only 300 other people on halo 3 right now?

# KNUCKS said on June 16, 2009 9:47 PM:

Hey guys,  cool idea with the Blog  just came to get a current update really,  saw the all Comments above too...  lol

Anything new you can tell us pleeease?!...  Even if its to say "ahead of/behind schedule"...??

[You must be the biggest Pushers on Earth if you have 20million addicts all Jones'ing right now!!...  *scratch*  *itch*   Those PS3 dealers are looking better than ever... *itch*]

:)

# update please said on June 16, 2009 9:48 PM:

wen is there gunna be an update

im mad

# Mikey said on June 16, 2009 9:49 PM:

I find it extremely frustrating that i payed for a service which under contract was a year long non-stop plan and i come home after an entire day of finals to relax and just chill to see i have no xbox live. Thank you microsoft, thank you for the "best day" ever

# Jim Power said on June 16, 2009 9:50 PM:

@ clindian When Xbox Live goes back up you should consider transferring the rights of your Arcade games to your new Xbox. If you have already done this within a year then you are screwed until that year's span is expired. Do you understand?

# moderator said on June 16, 2009 9:51 PM:

XBL cost 10 cents a day. You will get a check for 10 cents from Microsoft in the mail, or 8 Microsoft points if you so choose.

# tootsie pop said on June 16, 2009 9:52 PM:

Yea that must suck for you Mikey. Looking forward to chillax to see that you have no xbox live.

# update please said on June 16, 2009 9:53 PM:

hey moderator r u from xbox live or microsoft or xbox

# xlive said on June 16, 2009 9:57 PM:

Alright guys, you claimed regular updates on the progress and there have been none.  You also claim to "take your feedback seriously".  

My feedback is that you blew it on this one...give us some info please.

# Snapsv15 said on June 16, 2009 9:57 PM:

hes not a moderator, you can put whatever you want in for your username

# TUMZZ said on June 16, 2009 9:58 PM:

WTF

Its been long enough already i need MY CALL OF DUTY!!!

# tootsie pop said on June 16, 2009 9:58 PM:

Yea you can have any username you want

# xsilentxkillaxx said on June 16, 2009 10:03 PM:

i need 2 play nazi zombies rite now rarrrrrrrrrr

# TranceWulf said on June 16, 2009 10:04 PM:

Relax, seriously. There's only four hours, at the most, left.

Unless they pull a Christmas '08 on us again.

# IMV said on June 16, 2009 10:05 PM:

You guys are pathetic.  You can't even survive one single day without playing online? And yeah, I too came here to check the update status but to read all this whining makes me laugh. There is a world out there, maybe you want to check it out!

# tootsie pop said on June 16, 2009 10:06 PM:

MS has really made my day the best that it could be today. Thanks MS!  (-_-)    ∑:-) Bart Simpson

# UPDATE!!!!!YAY said on June 16, 2009 10:06 PM:

go to the home page of the website there is a 7:00 update

# moderator said on June 16, 2009 10:07 PM:

I am actually Major Nelson's nephew, Captain Nelson. He told me to moderate this blog and pass the news along. He said there will be a reimbursement form under the 'account management' tab at xbox.com that you can access by signing in to your Gamertag. Note that this will only be available for Gold members.

# Crybaby said on June 16, 2009 10:08 PM:

WAHHH! I have no life and now I don't know what to do with myself. Thanks Microsoft. Thanks for making me into such a whiny loser! WAHHH!

PS - I better get my 10 cents back... Or else!

Go outside. Read a book. Watch a movie...

GET A LIFE. :P

# Mikey said on June 16, 2009 10:09 PM:

yea, theres a pretty large world out there for a 16 year old on the week of finals...my ENTIRE town is outside doing stuff and im the only NO LIFE HERE...trust me around here...Tuesday on a school night...*week of finals) xbox live is the best u get

# Jordan said on June 16, 2009 10:10 PM:

I know that they purchased more servers and they are transferring all the data currently stored on the XBL servers onto the new ones. MY friend who knows people from Microsoft and Bungie can sure provide me with a lot of inside information. Hell, I even know what they are doing for Bungie Day!

# Jordan said on June 16, 2009 10:14 PM:

wow... it went down for me at 3:07 EST.. and its 10:13 now..  its been a VERY LONG DAY!! microsoft HURRY THE **** UP!!!

# crankymad said on June 16, 2009 10:24 PM:

i guess i just have to play my wii...tiger woods rocks!!!!!!!

# elijah said on June 16, 2009 10:30 PM:

about what time do yall think it will be back up and running

# cIndian said on June 16, 2009 10:36 PM:

JIM POWER...

Can you please explain the right transfer in more detail please?

# combatmedic67 said on June 16, 2009 10:38 PM:

wow....that's all i can say.  people are actually upset that they can't play A GAME.  not even that like they can't play all of their games, just online for that matter (except xbla).  someone said they want a refund???  are you serious, like $.26 or something would make it right for you?  

# Hell Voucher said on June 16, 2009 10:56 PM:

Hey everybody! I'm Hell Voucher and i got a TON of achievements already and it's only 5 min. to 11pm! I got kicked off at 2am this morning and im gonna play 3 days straight now!!!!! Go Xbox maintenance persons! YAY!

# Hell Voucher said on June 16, 2009 11:00 PM:

Hey it's me again!! I just realized that it says the time when the blog was submitted, LOL! I drank to much soda tonight. Hahahahaha.

Your crazed friend,

                                     - Hell Voucher

PS- I'm not crazy!!!!!! LOL

# Jordan said on June 16, 2009 11:02 PM:

ZOMG... ive been watchin MLG vids on youtube just to keep my sanity

# Hell Voucher said on June 16, 2009 11:07 PM:

Can someone else please blog something!? LOLZ

# W@W said on June 16, 2009 11:20 PM:

Please help me.... Help you. I want to play COD W@W..... I am running out of Jameson.

# JOrdan said on June 16, 2009 11:26 PM:

wow jenna jameson lolol ive hear so many references to her lately.. messing with my friends psp... jenna jameson was on there lolol. Playing team swat on halo 3.. friend says he can take facials like jenna jameson lololol he wouldnt die. and you.. I LOVE LIFE MAN TOTALLY

# Zombie Killa08 said on June 17, 2009 12:01 AM:

I need my CoD WaW..

And Wifey needs to talk to all her GamerchiX friends.... She's driving me crazy..

# tinki22 said on June 17, 2009 12:19 AM:

I'm getting more bored by the minute. I need XBL!

# asf said on June 17, 2009 12:26 AM:

1000 points = 15 dollars

1 online only game, thefore, = 3-10 dollars.

.... for a game I can't play without "big brother" watching me play?

No thanks.

# asdfawhad said on June 17, 2009 3:01 AM:

wasnt it supposed to be up an hour ago?

# Jack said on June 17, 2009 9:45 AM:

Wow. Nice Xbox site. Well done guys.

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