Comments

# Dan said on June 18, 2009 3:59 PM:

XNA Creators Club Game Studio Connect is still missing (in the US)

# Sikamikanico said on June 18, 2009 4:19 PM:

I'm still getting the error message "Cannot retrieve information from Xbox Live" but the content does show and I can download.

Thought it was a tad wierd, so I'm just letting you know :)

# TheSpam said on June 18, 2009 4:19 PM:

Thanks for the update,

good luck with http://support.xbox.com/

# Matt said on June 18, 2009 4:28 PM:

Problem: My console keeps super crashing when I try to download Rocket Riot. First, it feezes. I can turn the box off with the front button, but I can't turn it back on with the controller until I completely unplug it and plug it back in.

# Lorddodon88 said on June 18, 2009 5:17 PM:

roket riot download still does not work

my location is germany

# Josh said on June 18, 2009 5:21 PM:

"There have been a lot of requests for more details about what we did on Tuesday.  Look for a post from me in the next few days on the subject."

Would be interesting to hear about some of the more technical stuff that goes on there ;)

# Matt said on June 18, 2009 5:30 PM:

Of course it was the obvious answer to solve my problem, just delete the file. Kind of odd that it doesn't handle errors, though.

# Mike said on June 18, 2009 5:33 PM:

The COD World at War Map Packs are not showing up in the game for myself and others.

# Magnus said on June 18, 2009 5:38 PM:

Thank you, all is working nice in sweden now, even better than before. They must have seen the problem when they did this service. Anyway, god job everyone.

Now I will just wait for the movie marketplace to come to us...

Br

Magnus

# Jarle said on June 18, 2009 5:41 PM:

I still can't download the Co-Op and  Power Pack for Kameo. All I get is Status code: 80070190

# emilvisti said on June 18, 2009 6:20 PM:

Still can't download the Optional Media Update in Denmark. Tried downloading it with the user that I downloaded it with before I deleted it during the outage and tried creating a new silver account. No dice.

# mrdatter said on June 18, 2009 6:35 PM:

I'm still having an odd issue. I have a gold account and my two sons have silver accounts. Awhile back I downloaded the Toy Car pack and legendary car packs for Burnout Paradise and I was able to use them fine, and so were my sons. Now it seems that although I still have access to these cars, my sons do not for some reason. Also, I bought Big Surf Island yesterday and that's working fine for all of us.

I tried re-downloading the toy and legendary car packs again through my account but my kids still don't have access to them. Any idea how to sort that out?

xbl tag = mrdatter

# Jay said on June 18, 2009 6:39 PM:

Still can't get to support.xbox.com. :(

# Enkeixpress said on June 18, 2009 6:59 PM:

Yes! I finally downloaded the Optional Media Update & I did exactly what you said where you make a new silver account and download it, Worked perfect!

Plus, I can now watch my movies on my external hard-drive offline, thats pretty cool!

You are my heroes, Xbox live team!

# Barrybarfly said on June 18, 2009 8:16 PM:

Day and a half later and the Forza two Auction House still doesn't work. Any timescale you can tell us for when this will be working?

# Ruairi said on June 18, 2009 8:35 PM:

Why are there usage restrictions on the OMU?

# Adam In Texas said on June 18, 2009 8:40 PM:

Is it this page that keeps trying to force resize my browser window?  Take that crap off!

# The Evilcake said on June 18, 2009 8:44 PM:

Rocket Riot is still not working here in Sweden. :(

# girlstar said on June 18, 2009 8:57 PM:

I haven't been able to download 1vs100 for 4 days now.. currently getting the error "Cannot download, please try again later" I am in the UK, but using my Canadian xbox and Canadian xbl account (I'm a displaced Canuck ;)) Is the dl for this game ip filtered? I have tried deleting 1vs100 from my hd and re-downloading, no dice. Also cleared the cache, no dice as well.

# Fred said on June 18, 2009 10:01 PM:

It would be great if the Optional Media Update wasn't restricted.

Or, now that new console now have storage built in, if it was just included.

(also, isn't creating multiple accounts against the ToS?)

# Kevin said on June 18, 2009 10:32 PM:

It's absolutely a f'ing disgrace that this stuff has not been fixed... everytime I log into LIVE with my 360, I get a hard lock on the console and I have to turn the console off. Each time I scroll up to the Game MarketPlace blade, it hard locks -- this has happened 8 times in a row -- the first hard lock when I was trying to download the Map Pack for CoD.. now it hard locks each time I sign in.. probably trying to download from MP... thanks MS and E. Doing such a great job so far.

Seriously, e... WTF?!

# Kevin said on June 18, 2009 10:36 PM:

Wow.. happened 3 more times -- hard lock.

Now, that I cleared my DL queue.. no more hard locks. FIX THE GOD DAMN MARKETPLACE ALREADY!

# Kevin said on June 18, 2009 10:38 PM:

No matter what I download from MP (this time I tried the Magic the Gathering Trial on XBLA) -- same thing.. hard lock.

Had to clear my queue from the website to log back in again with my system freezing up.

# Bringer said on June 18, 2009 11:01 PM:

I was experiencing these hard locks as well, but I assumed my HDD was dying and put in a new 60GB and then spent an hour recovering my profile (why does this take so long?) and making a new silver profile to download the OMU.

The new account could not download it either, but while I was looking into that I found this whole hardlocking thing in the comments and put my 20GB back on. No problems at all after clearing out my download queue.

Pretty great evening.

# Razvan QD said on June 19, 2009 2:56 AM:

One small thing: I got the Time Savers Pack for Burnout Paradise and it won't show up on my memory unit (HDD) under Games>Burnout Paradise after I deleted it and then re-download it. But if I chose to re-re-download it, it sais: Play now, so the content is there, only not showing up under the menu. All other updates (Big Surf Island, Cars Packs etc are there, 80 kb each).

I tried everything (meintenance on console etc)

# The Evilcake said on June 19, 2009 4:42 AM:

Rocket Riot is still not up :-/

# The Evilcake said on June 19, 2009 4:45 AM:

Oh ok, tried again just now and I managed to d/l Rocket Riot after all. But still, something is wrong with it, shouldn't have to do all these workarounds.

# Gluepaste said on June 19, 2009 9:25 AM:

I still cant download anything from XBL Marketplace :( I just get an error saying that I cant recieve information from the XBL Marketplace at this time - please try again later. Ive tried to download Big Surf Island since this post has been put up and still to no avail. :(

# Gluepaste said on June 19, 2009 9:44 AM:

Im in NewZealand by the way, incase that makes any difference at all :)

# Shamrock said on June 19, 2009 11:15 AM:

Question:

What in the World is the point of putting the DRM security on the absolutely free "Optional Media Update"?

I mean honestly other than to piss us off and such what is the point?  Most people are on their 2nd/3rd/4th 360 and can only do 1 license transfer a year.  So again why put DRM on a free media update so then we can't play our movies when live is down?  It just seems like the most ridiculous thing ever and one of those head scratchers like "who thought than one up"?

# Barry Cent said on June 19, 2009 11:52 AM:

Don't laugh, but I am STILL unable to download UNO onto my new 360 console. All my other XBLA games which I bought on my old console have downloaded and run fine with no hiccups.... UNO, however: "Status code: 80070190" :-(.

Guys, I understand that things like this aren't straight forward, but I think it's getting a bit silly now. If it was an open-source community, sure, take as long as you need, but this is a paid service, I have paid for my stuff, why cant I get it??

Sorry to be moaning bugger, but...

Thanks though, we all appreciate it.

Barry

# John said on June 19, 2009 12:19 PM:

I still can't access the console management area of http://support.xbox.com/

It won't let me sign into that page saying that there will be a 24 hour maintenance on June 16th and the service is currently unavailable.

# Arturo said on June 19, 2009 12:49 PM:

I still can't redeem an xbox 360 card code. It says please enter a valid code and i have tried a thousand times so it must be an xbox live problem. I live in méxico

# moore said on June 19, 2009 3:47 PM:

Arturo, same issue here but I'm in USA. Really really lame. They should alert retailers and stop card sales if they are not going to work, as is they are $50 worth of plastic nothing.

# Jeff said on June 19, 2009 3:54 PM:

Getting Randon Time out errors in the marketplace and notice lotsa stuff is missing there proper pictures

# daniel said on June 19, 2009 9:29 PM:

I am having the same issue, i can't redeem my card... hope they get it fixed soon, my card expires in 10 days. it's so frustrating... arturo, moore, are you still unable to redeem your cards? good luck

# PerfectStrategy said on June 20, 2009 12:23 AM:

Xbox.com marketplace does not work for me at all, always getting "page unavailable".

I also cannot download Magic: The Gathering, even through the console.

# ZombieToast said on June 20, 2009 4:56 AM:

Is anything going to be done to ensure compatibility?  Some versions of IE don't support PNG transparency, so I pretty much see a bunch of gray squares all over the page and it's really ugly.  This can be fixed very easily:

http://www.twinhelix.com/css/iepngfix/

# TsunamiSam said on June 20, 2009 11:39 AM:

SERIOUSLY when is the redeeming of XBL subscriptions gonna get fixed. I feel we're gonna get screwed over somewhere that when it's finally "fixed", all the times we attempted to redeem the code will make it say that the code has been redeemed but didn't add into our accounts.

# urschel said on June 20, 2009 12:15 PM:

Has anyone else noticed that Netflix doesn't work anymore?  Keeps asking me to update but the download fails everytime.

# daniel said on June 20, 2009 7:03 PM:

come on xbox guys you have to address the microsoft points redeeming issue or at least acknowledge there is a problem... it's so frustrating to feel no one is working to fix it

# Enkeixpress said on June 20, 2009 7:13 PM:

The Dashboard aswell as the Marketplace is going kind of slow.. I'd just thought I'd let you guys know about it.

# Ruairi said on June 20, 2009 9:46 PM:

None of the Marketplace works for me in Australia. Almost all of the content comes up in gray box art.

# PCode said on June 20, 2009 11:09 PM:

You guys should work on making xbox.com load faster (every page if possible). My Comcastic 30Mb/7Mb connection doesnt do well enough apparently. Of course, after the more important issues are fixed first.

# PCode said on June 20, 2009 11:14 PM:

Btw, I get an "Unable to load media" error when trying to play both the high and low versions of the video that used to be here on these pages:

http://www.xbox.com/en-US/community/events/e3/1080p.htm

http://www.xbox.com/en-US/community/events/e3/facebook.htm

http://www.xbox.com/en-US/live/projectnatal/

# PS said on June 21, 2009 4:40 AM:

I'm assuming you are aware of it, though you didn't mention it. But the entire marketplace is getting many errors and is extremely slow.

Many items are also missing artwork.

Hopefully you guys are working on getting this fixed, because it is reflecting badly on xbox live's service. It seems every time there is maintenance we are all feeling the ripple effects for weeks.

# Riccardo said on June 21, 2009 5:45 AM:

I can't redeem my Xbox LIVE 12 months subscription code. It says me: "Try again later"!

# David said on June 21, 2009 9:46 AM:

Still could not play 1vs100 as of last night. Keep getting "Can't complete this download..." message. I've removed the previous 1vs100 download from the HDD and cleared the cache. No luck.

# CoolJosh3k said on June 21, 2009 6:33 PM:

Ok. Now i'm really mad. No new info here for several days.

I'm mad though 'cause i can now definitely say that the TrueSkill system is not working (Peggle Duel).

I used to be number 10, but fell back to 30. No problem, I probably just need to win more matches again. Rank 45 after several wins and still no improvement. Rank 65. 10:1 win ratio, but Rank not increasing. Seem a loss is recorded though, as it is decreasing on loss.

For further example. A friend who played Peggle Duel online also was Ranked number 2. He then dropped to number 33. Made it back to Rank 18. After the server issues of 24+ hours his Rank keep falling slowly. Rank 19 then 33 then 35.

My friend is now Rank 150 when he was number 2 before the 24+ service updates.

I am now rank 65 and yet plenty of wins with no increase to my TrueSkill Ranking.

NB: these numbers are approximate and relate to the Peggle Duel leaderboards.

# CoolJosh3k said on June 21, 2009 6:39 PM:

Sorry for this double-post, but I forgot to mention something else:

The top 400 people on the Peggle Duel leaderboard had a TS score of at least 25.

Now however, only the top 50 players have a TS score of 25.

Those players have probably not played online since the 24+ server service upgrade meltdown.

# Major Rebirth said on June 22, 2009 8:12 AM:

Still can't download Mutant Storm Reloaded. Is the old Marketplace content deleted? Then why did you make me buy a deleted content?

Why?

# Barry Cent said on June 22, 2009 8:44 AM:

Still no UNO for me. Still seeing "Status code: 80070190". This has reminded me how much I dislike Microsoft.

Contacted customer support a number of times about this now, and they keep telling me that they are "investigating my account to find out why this is happening", but they're still not spilling the beans.

This is pathetic Microsoft. You pay for something, so you are entitled to have it, not be fobbed off with excuses every time there is an "update". As the previous poster said, it's strange how Microsoft performs these updates and maintenance to make the experience better for their customers, but it ends up causing more hiccups for weeks after. Furthermore I find it hard to comprehend how reinitialising a service with missing goods that customers have paid for is actually helping the customers...

# Citystar said on June 23, 2009 6:54 AM:

What does "Status code: 80070190" mean?

I only get that when i try to download texas hold`em from xbl.

# Major Rebirth said on June 24, 2009 8:00 AM:

"Status code: 80070190"

I think it means the content you are trying to download does NOT exist. Even if you payed for it. I have been getting that error when trying to download Mutant Storm Reloaded, which I paid for.

I understand some of the new content went missing after the maintenance, but I can't understand why some of the old content like Mutant Storm Reloaded, UNO, and now Texas Hold'em have gone missing.

I'm scared to buy things from Marketplace now.

# CoolJosh3k said on June 24, 2009 11:13 PM:

It seems that the problems with TrueSkill have been fixed for Peggle (Duel mode). Thanks guys, but was it coincidence or did you really not know there was a problem till I posted?

# Gluepaste said on June 25, 2009 4:53 AM:

I am still unable to get Burnout Paradise Big Surf Island here in NZ. Haven't been able to since the maintainance. Its there on the list, but every time I try to spend those 1000 points on it, it comes up saying "Cant retrive information from Xbox Live at this time. Please try again later."

# e said on June 25, 2009 1:47 PM:

For those of you getting the 80070190 error - we do have a people looking at this.  If you drop me an email at e@xbox.com with your gamertag and the content you're trying to download I'll make sure that we check that specifically for you.

@Gluepaste - email me your gamertag and we'll look into your issue as well.

# Enkeixpress said on June 25, 2009 10:31 PM:

Just dropping in to ask of you a rough estimate date of when that Performance improvement update will be releasing?

If it's not too much trouble, y know.. =)

It's getting alot more worse now, so.. we need it bros

# Gluepaste said on June 25, 2009 11:33 PM:

ok, ive deceided to try allsorts of things from the marketplace - videos, arcade trials, game demos... pretty much anything u can download without paying for it... and still get the error about not being able to retrieve info from xbox live at this time. they all give errors starting in 80somithing and none work :( NZ markeplace truely broken?

# Barry Cent said on June 26, 2009 8:46 AM:

Fortunately, my issue has been resolved. e, if this was anything you did, I thank you VERY VERY much.

Thanks for all your doing, everyone. I understand it's hard to keep everyone happy.

All the best,

Barry

# Perfect Code said on June 27, 2009 5:33 PM:

This is disappointing. A LOT of the stuff I have purchased in the past is either giving me error codes, is not available to download anymore, or is telling me I have to purchase them all over again.

Any help?

# lolcat said on June 27, 2009 6:20 PM:

Is the website version of marketplace ever going to be fixed?

# nameless said on June 28, 2009 6:10 AM:

Virtual-On is unavailable to download, even by people who have purchased it in the past!

# Stevie said on June 28, 2009 5:27 PM:

The drm transfer tool 1 year rollover isnt working

I have been sitting on a new elite for 2 months waiting for my 1 year

and for the last 2 days it keeps saying

Your next opportunity to use this tool is: 6/26/2009 8:17:43 PM UTC.

its the 28th

# rev said on June 29, 2009 2:38 PM:

Can't download purchased content, always getting error 80004004 - have to sign out and then back in to see anything I've purchased after that. Lots of fun for re-downloading all my Rock Band tracks. Go to frag off some frustration in CoD and the map packs disappear, no fixes in sight, or even an acknowledgement of problems - xbox live devs all on vacation?... maybe time to upgrade to a ps3

# rev said on June 30, 2009 10:48 AM:

no offense, but your support team are reaaaaallly horrible. trying to work through my inability to download without getting the 80004004 error and the only thing they can continue to recommend is that i re-download my content?? downloading IS the problem! they then recommend i give them a call at the number below - and then neglect to give me the number! i point this out, they send me back another e-mail recommending i re-download the content. it's like the three stooges are working your e-mail support! not impressed

# -e- said on June 30, 2009 12:29 PM:

Rev - if you see this, please drop me a mail at e@xbox.com so that I can understand what you're seeing.

Feel free to forward me the mails you got from Support as well.

# wikkiwild1 said on June 30, 2009 3:09 PM:

I am having difficulting downloading TMNT 1989 Classic Arcade. I enter my code for the full game, it goes to download screen and I click on download now and I keep getting the status code 80153022 and asked to try again. This has been going on for 2 months, I call support and they are not any help. I thought you should know.

# Kevin said on July 1, 2009 12:51 AM:

E,

I've been also getting the 80004004 when downloading ANYTHING from the marketplace. But, it happens 100% of the time on the Call of Juarez Bound in Blood videos. It's intermittent with arcade games and DLC, but happens still very often.

It's sad that you guys STILL cannot get this stuff fixed after the maintainence. How long has it been since LIVE was back up? Gimme a break.

# SHADOWJAXX said on July 1, 2009 8:27 AM:

Slow dashboard:

I'm still having a slow guideboard ingame.

If I'm in a game and press my guidebutton that menu is low like hell.

Especially when I try to navigate trough my friendslist and XBL party menu's.

Is this a known problem or will my 360 die within a few days or weeks?

# Fear said on July 1, 2009 9:07 AM:

Microsoft should give out something great for free...cuz its annoying...all the time issues...when i was reading that they will do a maintenance then i knew that something like this would come...the maintenance was on June 16th...now it is July 1th and still not fixed? Older Content is still missing or cant be downloaded...so do something pls...

# FixMarketplaceNow said on July 1, 2009 3:53 PM:

What good is this blog for? It has been a long time since the maintenance and nothing is being fixed. You have been aware of the problems for weeks now.

-I still cannot use the Marketplace on Xbox.com

-Tons of error codes on content all over the marketplace

-It's asking me to buy all the items THAT I ALREADY PAID FOR

I hate to say it but you guys need to get in gear and get this stuff fixed. Whether that means yelling at your boss or putting your job on the line, you need to do it because this is unacceptable. If people/policy at Microsoft are preventing you from doing your work, then you need to put your foot down and do something about it, take a stand for your position's worth and what you believe in.

# rev said on July 1, 2009 5:57 PM:

e, I have forwarded you all my correspondence with support, and tried to also explain what the problem was - though I sent all the same things to the support e-mail, and their third response was...? TO RE-DOWNLOAD THE CONTENT. The stooges trifecta is now complete.

# Kevin said on July 1, 2009 6:01 PM:

E,

I'm still getting 800***** errors left and right.. no matter what I do in the MarketPlace. Some errors pop up 3 or 4 times in a row.

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