Ok, just one more....

Since a lot of folks have asked....  We are in the process of reloading around 150 pieces of content - this includes the Sega arcade games, Rockband DLC, etc.  Because of how our caching works and replication out to CDNs, this could take somewhere between 1 and 4 hours to appear in your specific location.  We realize this is not optimal and are working on making this process far more robust.  The content for Ghostbusters has been reloaded, however we are still having a problem with token redemption (codes) that I wouldn't reasonably expect will be resolved until morning.
Published 18 June 09 07:23 by Dereki91

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# mrfusiononcar said on June 18, 2009 2:45 AM:

I just tried my Ghostbusters Code for the gold Proton Pack and it took it YAYAYA and it download.  But now in the game its the same old one not sure whats up here.  I went to the main menu to turn it on and still nothing weird.

# Ruairi said on June 18, 2009 3:09 AM:

Whats going on with Shreddy73 & dereki91 - do these guys even play xbox? Come on, you're launch team and you only got 1165 and 1807 gamerscore.

# JA said on June 18, 2009 3:14 AM:

Ruairi has a point. I got my console in Mid 2007 and I got a higher gamerscore than both of you combined. WOW. I'm closer to e.

# HsitH said on June 18, 2009 3:33 AM:

Aw, I was hoping to redeem mi XBLA game, well, hope you fix that tomorrow, ^_^ Keep up the awesome work guys.

P.S.  Shreddy73 & dereki91, you guys should play that Avatar game that gives you 1000 GS in 5 minutes

# Razvan QD said on June 18, 2009 4:22 AM:

Still no Big Surf Island (add-on for Burnout Paradise)

# UKresistance said on June 18, 2009 4:30 AM:

Next time make sure you have a valid full backup before you trash the marketplace database again.

# NotQuiteAnAngel said on June 18, 2009 4:41 AM:

For some reason I'm getting the american versions of marketplace and inside xbox on my UK profile.

# Rolanddeschain said on June 18, 2009 4:54 AM:

Wonder if NCAA football 10 will be on the marketplace or will it mess up?

# HELP!!! said on June 18, 2009 4:54 AM:

Hi I am still getting the same error code (8000ffff) that I did when live first came back up yesterday really want to download Big Surf Island please let me! :(

# HELP!!! said on June 18, 2009 4:55 AM:

Hi I am still getting the same error code (8000ffff) that I did when live first came back up yesterday really want to download Big Surf Island please let me! :(

# Enkeixpress said on June 18, 2009 6:08 AM:

I really need to download that Optional Media Update more than anything dude.. lol

Could you get that one fixed?

# Tom said on June 18, 2009 6:09 AM:

Some people here in Rotterdam (Netherlands) can download the games. But not everyone.. huh?! wtf..

# David said on June 18, 2009 6:19 AM:

How's it coming along guys? We're still not getting Rocket Riot, so just wanted to find out how far u guys are. Thanks

# Jani said on June 18, 2009 6:48 AM:

i live in finland and cant download any new games from the marketplace...hope you get it fixed soon.

# Ben said on June 18, 2009 7:08 AM:

Hi, I am located in the Bay Area (California.) My friends and I here (in different towns) are all still seeing the 8000ffff error appear in reference to marketplace content not being found. Occasionally we are also having some difficulty in joining games with dedicated servers such as Kaos Studio's Frontlines: Fuel of War, though I suspect that has more to do with their end.

Just thought I'd throw it out there, in case any of this was useful. Keep up the overall good, obviously hard, and apparently under-appreciated, work. I know everything will be back to 100% soon enough.

# Lorddodon88 said on June 18, 2009 7:22 AM:

HI

i get a 80070190 Status code if i try to download Roket Riot

it stops at 1%

im from germany

# David said on June 18, 2009 8:05 AM:

The XBox live status page says it's working, but its not. Please can we get some updates. It would really be nice to the game developers if we knew why we can't buy our own game ;)

# klobrille said on June 18, 2009 8:06 AM:

I also still can not download Rocket Riot (but the other two new arcade games released). I am also located in Germany.

Any words on it? :-(

# Enkeixpress said on June 18, 2009 8:11 AM:

Guys, They are working on the problems..

Please bear with them for a while

# JA said on June 18, 2009 8:34 AM:

There are a few bugs. Like I won two codes (Sonic 3 and Gunstar Heroes). Gunstar Heroes wouldn't work on the website but it did on the console. :) If you guys  could look over the online redeem process for codes, that would be great.

# jlgoolsbee said on June 18, 2009 8:52 AM:

Aaaaaannnd.... support.xbox.com is *still* down.  Any ETA at all on this one?  I've yet to see you guys even acknowledge this (what I feel is fairly large) issue.

# Zach said on June 18, 2009 9:43 AM:

http://www.xbox.com/en-US/

thats not down your dumb :D

# CM said on June 18, 2009 10:00 AM:

Still can't get my MTG code to redeem the promo card.

# mason lancer said on June 18, 2009 10:01 AM:

I am having a problem with games that I burned to the hard drive not showing up. I can get it to play from the hard drive but I have to hunt for it in my files. Let me know if you can get this fixed

# Snowowl said on June 18, 2009 10:29 AM:

Not only is the Xbox Support web page still down, but there's a week's old promo on Inside Xbox for Major Nelson's "car giveaway" which is long expired.  It needs to be pulled ASAP.

# Matt said on June 18, 2009 11:00 AM:

Yep, the support sections (support.xbox.com and service.xbox.com) are still down here as well.

# jani said on June 18, 2009 11:01 AM:

majornelson.com says:

"Update:  The issues around accessing Xbox LIVE Marketplace content are now resolved."

and its not working here in helsinki,finland?

where is it working?!?

i get the 80070190 all the time.

24hour quick update is becoming an 48 hour mega fail...

hopefully you get this fixed as soon as possible.

yesterday we had problems with my friend while playing skate 2.the party didnt work and multiplayer live games didnt work.other player was thrown out all the time from the game and the party.maybe something wrong with EA servers too?

# Jason said on June 18, 2009 11:12 AM:

Do you know about the issues with the auction house and car gifting feature in Forza 2? They still do not work properly and there are many people having the same problem in the forzamotorsport.net forums.

# Andrew said on June 18, 2009 11:19 AM:

I haven't seen anyone mention it (maybe I'm the only person interested?) but the Space Invaders Extreme DLC still isn't working.  Just letting someone know.

# The Evilcake said on June 18, 2009 11:38 AM:

I cant wait to play Rocket Riot! Please xbl gods, make it work soooon! :P

# twice said on June 18, 2009 1:37 PM:

Still not working here (Netherlands). Am dying to buy Sam & Max.

# plime said on June 18, 2009 1:42 PM:

800fffff in netherlands also, rocket riot and mtg (but rr trailer came through successfully)

# Enkeixpress said on June 18, 2009 2:13 PM:

Come on Xbox 360 team, Be Awesome!! =)

Keep working hard.. Don't stop! =D

# TsunamiSam said on June 18, 2009 2:24 PM:

hey guys, can't redeem a 48 hour Live code, says to enter a valid redeem code when I have entered it on the console and on xbox.com correctly, double and triple checked all the characters in the code and it was fine. The code isn't suppose to expire until June 30

# tabicat said on June 18, 2009 2:37 PM:

I have a code to renew my Gold membership for 12 months, and every time I enter it on xbox.com, it says, "An error has occurred during the transaction. Please try again later."

# Asterix 666 said on June 18, 2009 2:44 PM:

Hey, I bought Mtg:DoTP, it was downloading fine (16%) when I decided to play a demo of a XBLA game that I had in my hard drive. The demo disconnected me from XBL because it needed an update, I stopped the demo and got back to the dashboard, then I got a message saying that I can't download the game anymore!

I said fine, I'll redownload it, but now it won't download at all!

):

# Enkeixpress said on June 18, 2009 2:48 PM:

... I apologise on behalf of everyone in the Xbox Live team.

We're sorry & we'll have the problems resolved in no time, You can count on us!

Just some reassurance & I want to help! =D

# Wolfzr2 said on June 18, 2009 2:58 PM:

Any update on the issues with xbox.com/support?

# SHADOWJAXX said on June 18, 2009 3:00 PM:

No big problems in here (the netherlands).

Still having some lagg in the dashboard screen if i press my guidebutton in a game like COD:WaW.

Everything els looks fine.

# SHADOWJAXX said on June 18, 2009 3:01 PM:

http://www.xbox.com/nl-NL/support/ works fine.

No problems here!

# Norwegian dude said on June 18, 2009 3:02 PM:

I'm trying to download the optional media update in Norway and it's stuck on 0%.

What gives?

# Fragg said on June 18, 2009 3:03 PM:

How the hell does a company leave the support pages down, this is a MAJOR issue. I think Slimer and Egon can wait till your support backbone is back up and working...

Please...update on getting the support pages back on track...calling in is useless as they simply refer you back to the site..

# Wolfzr2 said on June 18, 2009 3:04 PM:

Well I'm glad the Netherlands support site is up, even though I inquired about the North American site. If my Windmill 360 breaks, I'll know where to go.

# Enkeixpress said on June 18, 2009 3:20 PM:

Yeah Norweigandude.. Same here.. I also want to download that Optional Media Update.. I cannot, it won't let me,stays at like 1% & then fails.

# Enkeixpress said on June 18, 2009 3:26 PM:

I must admit, I am not a happy person right now though >=(

I hate it when this sort of stuff happens..

# Blackriders said on June 18, 2009 3:50 PM:

Game Studio Connect fails at 1% with a 80072af9 here in the UK

# Dan said on June 18, 2009 3:57 PM:

XNA Creators Club Game Studio is failing int he US too.

# blip said on June 18, 2009 6:38 PM:

still cant connect to support.xbox.com

and yes, im aware www.xbox.com is up for those providing a link to that saying it works for them. they need to fix the support.xbox.com.

we need to connect to it to complete the process for getting the xbox repaired because of the 3 red lights.

call center just refers users back to the site. but the site isnt working.

when can we expect this back up so we can get the shipping label so we can send the xbox in for repair??

# Jimmy Metal said on June 19, 2009 12:47 AM:

Has the update got anything to do with map pack 2 not working properly forf W@W?

# futaris said on June 19, 2009 2:52 AM:

I'm having the same problem as tabicat. Can't redeem a prepaid code to renew my xbox subscription.

# kale said on June 19, 2009 5:10 AM:

Also getting code 80070190 while trying to download Thieved Den and Vile Lair for Oblivion

From finland

# Justin said on June 19, 2009 11:59 AM:

I cannot even log into xbox live.  Would this still be related to what is going on?

# BigMcLargeHuge said on June 19, 2009 1:04 PM:

Blip...I think I have the printable version of the shipping label somewhere on my laptop here...if you'd like me to send it to you, shoot me an email at marchij86@gmail.com

# moore said on June 19, 2009 2:15 PM:

Will these fixes also make XBL 12+1 codes work? Can't renew on xbox.com since the change. Code is valid.

# urschel said on June 20, 2009 12:10 PM:

Has anybody noticed that Netflix doesn't work anymore?  Keeps asking me to update it and it fails to download the update.

# Patrick said on June 20, 2009 4:33 PM:

Getting code 80070190 while trying to download Bankshot Billiard 2

# Nick said on June 20, 2009 10:00 PM:

Xbox Live Marketplace still not working, can't browse or look at the movies, I can look at stuff on the main page, that's it. In California, getting error code 80004005, or that the item has been removed message, hope this gets fixed before Tuesday, getting Point Lookout and would like to actually buy it.

# Ic3Septre said on June 23, 2009 7:04 AM:

Yeah, whenever i try to download Point Lookout I get a message saying "the download can't be completed. Please try later" with an error code: 80072af9.

# Joro said on June 23, 2009 6:58 PM:

Ah i cant download point outlook either - Love the way they take your money first ;)

Hopefully will be resolved shortly.

# Sabrina said on June 23, 2009 7:43 PM:

HEY! I want to download UNO, the microsoft points has been deducted from my account, but I can't download the game.... I get status: 80070290  WHAT does this mean?? I live in Norway by the way!

# Nathan said on June 23, 2009 7:49 PM:

i tried download nick busbys picture pack "jekylls". and i get error code 80070190. and my points have already been taken. when will it be working again?

# Rancidius said on June 25, 2009 5:10 AM:

I tried to download geometry wars, but i get a status code 80070190.

Can you fix this please, i already paid for it!

# Shinigami9999 said on June 26, 2009 12:39 AM:

I bought the code for Banjo Kazooie off Amazon, and tried to redeem it.  I'm getting the message "There is a problem with the offer associated with this code."  I already paid for it, can you fix this so I can play my game?

# Dam121594 said on June 27, 2009 6:24 PM:

JimmyMetal,

im having the same problem. i just got ms points today and i went to download map pack 2, and im getting the status message 80072af9. i hope they fix it soon because it took away 800 ms points from me but i can still redownload it, and it still desnt work.

by the way im in USA!!!lolol

# Roy said on June 30, 2009 11:08 PM:

I am in California as well, getting error 80004005 when I try to browse the xbox live marketplace, can't seem to even buy anything because the error pops up when I try to look at stuff. Oh, and the support center does not help, website does not explain this problem and calling gets you a stupid person that does not know anything. Seriously, what are you guys doing?

# Hec said on July 20, 2009 5:42 PM:

i downloaded point outlock but i won't get the quest!

# G-Magic5 said on July 27, 2009 1:59 AM:

It is July 27, 2009 at 1:00am in North Mississippi.  I have contacted 18004MYXBOX and have talked to them for at least 12 hours total in the past week.  No luck.  It seems no one can just give me a simple answer on how to fix STATUS CODE: 80004005.  Some people said it means your account is locked.  But I've done nothing wrong and also it only started happening after the last update around June 10th I think.  What is going on???

# Madkrow said on August 8, 2009 8:42 AM:

hey i have just tried downloading 'The force unleashed add-on' i purchased it but then when it started to download it goes to 1% and then stops and come's up with Status Code: 80072af9  

Anyone no whats going on?

btw im in england

# lciffzuqr said on August 12, 2009 7:50 AM:

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# al said on December 3, 2009 9:50 PM:

Peter, xbox live codes are sold instantly at http://getxboxcodes.com

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