Seeing status code 80153065 when trying to access Marketplace?

If you have a child account on Xbox Live and you’re from New Zealand you’re probably wondering what’s going on.  This isn’t an error - it’s Xbox Live trying to tell you that we can’t allow your account to download from Marketplace.  See here for more information.

 

If your account isn't a child account from New Zealand this doesn’t affect you.

Published 01 July 09 02:30 by -e-

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# bober999 said on July 1, 2009 8:34 PM:

I used a New Zealand Hotmail account to make it would that make it a NZ account?

# CB said on July 2, 2009 12:01 AM:

So if i try to redeem a 12 month code will this fail because im on a child account?

# OL said on July 2, 2009 6:09 AM:

Is this going to be fixed? Otherwise how on earth can I spend the 2000 points I just bought?

# -e- said on July 2, 2009 1:46 PM:

@bober999: Yes, if your Window Live ID (your hotmail account) is a NZ one then this will impact you.

@CB: No, this does not affect subscriptions.

@OL: You'll need to call Support.

# bober999 said on July 2, 2009 7:21 PM:

NOOOOO so i cant spend my points for another 4 years?

# OL said on July 3, 2009 2:03 AM:

One question.

Is this actually going to be fixed? Or is this how microsoft wants it to be? Because the support page about it makes it seem like its normal and the only fix is to turn 18... which is a few years away for me.

# bober999 said on July 3, 2009 3:23 AM:

So did a law get passed in NZ or something that says children can't download stuff from anywhere?

# zac said on July 3, 2009 3:54 AM:

So will this actually get changed or is this permanent or temporary? It seems kinda stupid that i could download all the Fallout 3 expansion prior to this but now i can't download the 4th one. And why does it affect only NZ? This absurd beyond all belief.

# Malcolm said on July 3, 2009 12:38 PM:

This is just incredibly unfair! Can I only download stuff below my age limit or can I not download anything at all? And just why the hell is this only affecting New Zealand? This better not be another stupid bill by John Key.

# jaredl said on July 3, 2009 7:51 PM:

Well, I rang Xbox Live customer support again and they told me that in coopertation with New Zealand authorities they are enforcing a new policy that under 18s cannot download content. They could not specifically tell me who, however they will be emailing me in 48 hours when they have this information.

It seems that some new law must have been passed, but I haven't heard anything about it. I told them that not all content is unsuitable for under 18s and that there will be a huge backlash from Xbox Live users because lots of them are under 18.

I urge you to ring up Xbox support, cancel your xbox live subscription and tell them why to boycot this new barbaric law. They will be forced to do something about this if enough people cancel. I will post details of the authority once I receive my email. Spread the word!

# bober999 said on July 3, 2009 8:35 PM:

OMG I'M 2,250 Kms AWAY FROM YOUR COUNTRY AND THIS LAW BLOODY AFFECTS ME??

# OL said on July 4, 2009 3:57 AM:

Is there any more information you can give us about this? Because I am completely confused as to why this is happening.

# bober999 said on July 4, 2009 6:49 AM:

NZ did pass a law or something so under 18's cant download certain content from xbox

# Gluepaste said on July 4, 2009 7:57 PM:

but the way its being inforced at the moment bober999 is that NOTHING can be downloaded, not just certain content... seems a little over the top to me. I'd understand if they limited certain content to age restrictions (i.e GTA DLC for 18+ only), but all content for anyone under 18... thats a bit over the top and rediculous.

# CageyCarrot said on July 4, 2009 10:01 PM:

This stinks and is bad for me because i just bought 2000 microsft points and now cant spend them for 4 and a half years! I hope this is only tempoary?

# OL said on July 4, 2009 10:30 PM:

This is ridiculous! All content? Even freaking kids games are banned. Why??? It makes absolutely no sense. And microsoft has been absolutely no help at all. I sent them an email and this is what I got: I understand that you are getting an error code 80153065 when you try to download content on Xbox Live.

I know how disappointing it is when you are having issue with the download content. However, we are not able to answer your queries due to insufficient details, please send us another email with specific details like the exact error message that you get when you try to download the content. We look forward in helping you with your issue.

# bober999 said on July 5, 2009 6:54 AM:

i called microsoft ad they are transferring all my points on my nz account to aus account  

# bober999 said on July 6, 2009 7:08 AM:

oh never mind they are the dick headiest people in the world and cant even do that

screw you microsoft

# Zach said on July 9, 2009 2:12 AM:

this better be fixxed im so angry right now if a new halo 3 map packs or cod map pack comes out i wont be able to play it omg.

is this going to be fixxed because it better be

# OL said on July 9, 2009 6:59 PM:

It's not being fixed. They wanted it like this.

I have no idea why. They say it's a law, but they wont even give any details. Thanks MS.

# OL said on July 10, 2009 6:58 AM:

Anyone having trouble should visit the xbox forum about this: http://forums.xbox.com/27724052/ShowPost.aspx

# wikkiwild1 said on July 12, 2009 8:16 PM:

I get a similar response when I try here in Canada. I get: Can’t retrieve information from Xbox LIVE. Please try again later.

Status code: 80153022

I am trying to download TMNT 1989 Classic Arcade.

# maxfour said on July 13, 2009 7:49 PM:

this sucks it still not working=[

# Karl vz said on July 15, 2009 2:02 AM:

This is f*cking ludacrous. Why should we suffer. How come Microsoft, and the government no doubt, can put a restriction on our freedom to download content on XBL. We invested in your product, now stop the nonsence and fix this problem.

F*CK YOU MICROSOFT

# Silvachief said on July 16, 2009 4:44 AM:

The New Zealand Xbox Live teams have been replaced with Australians. We are sorry for the inconvenience, but we assure you that they will continue to disallow your use of the Xbox Live Marketplace and also deflect any enquiries into the matter while they do so.

Your only hope at this point would be to create a new account originating in a different country (In order to confuse the Australians), or to turn 18 (So that the Australians wouldn't dare cross you).

Finally I would like to apologise for any offense this message may give; it was all in jest. Cheers to the Aussies.

# sean buchanan said on July 16, 2009 6:11 AM:

this sucks ive been getting the error message can not retrive infomation from XBOX LIVE please try again later

status code: 80153065

this sucks i cant download the second map for call of duty WAW

# sean buchanan said on July 16, 2009 6:13 AM:

now i cant spend my 1500 mic points waste of money for me now.

XBOX LIVE WILL LOSE LOTS OF COSTUMERS

# f**k u microsoft said on July 18, 2009 12:15 AM:

why did you do this microsoft, WHY!!!!!!!!!!!!!!

# onlyrandomness said on August 2, 2009 2:59 AM:

is there a way to like change your age so ur old anough

# Red ridin Hood(NorthAltair247) said on August 10, 2009 6:23 PM:

well i did some research and if we change our age so that say tomorrow on our email adress we turn 18 we sign in to XBL and we promote our child account to an adult account  in account management will add more details tomorrow whether this works or not.

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