Greetings and Maintenance Update

re: Greetings and Maintenance Update

Spectral Aura — Tue, 16 Jun 2009 19:31:44 GMT

Well I must say I'm excited to see new features in the Fall/Winter 2009. Can't wait to be on LIVE and I'd rather have it down 24 hours then 12 hours and have problems.

Take your time! :)

re: Greetings and Maintenance Update

Miguel — Tue, 16 Jun 2009 19:51:53 GMT

Thanks so much for giving us a wonderful platform to enjoy and have fun. Thanks in advance for these updates.

re: Greetings and Maintenance Update

Quosef — Tue, 16 Jun 2009 19:52:48 GMT

Any chance this update will speed up the anywhere from 5 to 10 second "pause" that occurs when accessing live functions? Just wondering...

re: Greetings and Maintenance Update

Simon — Tue, 16 Jun 2009 19:55:13 GMT

Thanks for the update - BUT what are you actually doing? a lil more advanced technical talk please ;)

re: Greetings and Maintenance Update

Jed05 — Tue, 16 Jun 2009 19:57:49 GMT

So I'm sure there won't be any "new features" "noticeable improvements" after all this is said and done? I wish the dashboard were faster.

Also, working hard to come in under the wire makes me worry haha.

re: Greetings and Maintenance Update

Snapsv15 — Tue, 16 Jun 2009 19:58:53 GMT

I know you guys and girls are doing your best but I find this situation totally ridiculous. We pay for this service and on top of that we wont see any changes until after it is shut down for more maintenance in a few months.

I hope you come in significantly under the 24 hours.

re: Greetings and Maintenance Update

t360uk_smiley — Tue, 16 Jun 2009 20:03:10 GMT

Snapsv15, its like 10c/10p... get over it?

The little downtime is fine by me, heh, even my servers at work go down more often than xbl! :D Hope it goes well, would love to see deeper details (I know your limited on what you can say) but if you even just said "adding more servers / reconfiguring routing / just adding more cooling / etc" then at least that would give us some idea of what your doing...?

re: Greetings and Maintenance Update

bigzkilla44 — Tue, 16 Jun 2009 20:03:27 GMT

I've trying to get on all day....keep getting the MTU error message. I've powered off, unplugged and reconnected all my router and pc cables, messed with my router settings etc... NOW I find out xbox live is off line!!!! You think maybe you could prominently display that xbox is off line on the home page of the web site instead of burying it in the "calendar" of events?

re: Greetings and Maintenance Update

milky — Tue, 16 Jun 2009 20:04:56 GMT

what are you actually going to be updating or putting on the xbox live as no one has told me!!

re: Greetings and Maintenance Update

@bigzkilla44 — Tue, 16 Jun 2009 20:09:33 GMT

This is a message for bigzkilla44. Everyone was sent an automated message on Xbox Live saying that the server was going to be down. Now whether or not you actually opened it and read it is a different story.

re: Greetings and Maintenance Update

MAKAKI — Tue, 16 Jun 2009 20:12:28 GMT

For those who claim this was a surprise unscheduled event.

I got a considerable amount of announcements, regarding the system being down today. These started at least 5 days before today.

a) An xbox live message from "The System".

b) Spotlights had a entry on the maintenance day.

c) I think there was also a major nelson or similar entry other than the spotlight.

d) Majornelson.com website

e) Most game news sites like: kotaku, joystick

f) Friends who read any of the above and then told me.

re: Greetings and Maintenance Update

Chickiquin — Tue, 16 Jun 2009 20:20:20 GMT

Thanks to the xbox team ofr keeping it up and running. The only reason some people are upset is b/c they have to actual get out a do something rather then sit on the couch. I play alot but I know the maintence is needed and I am ok with it.

re: Greetings and Maintenance Update

Digi — Tue, 16 Jun 2009 20:22:08 GMT

I Picked up Prototype yesterday to get me through this :D

If its for the good of the service then why not - 24 hours is nothing when you thing about it.

As was mentioned somewhere above, take your time guys

re: Greetings and Maintenance Update

Shamrock — Tue, 16 Jun 2009 20:25:12 GMT

I always wondered why it's not possible to go to a backup system when you guys do maintenance. For instance some type of backup servers that have minimum functionality such as keeping matchmaking open in games, allowing people to see their friend list, chat, invite, message etc.

I can understand disabling downloading, the marketplace, live aware (what games people are playing) etc... But why does it always have to be the entire service down for maintenance.

re: Greetings and Maintenance Update

soupmama — Tue, 16 Jun 2009 20:37:01 GMT

and on the day Ghostbusters comes out.... *weep*

re: Greetings and Maintenance Update

Darkaber — Tue, 16 Jun 2009 20:55:17 GMT

All i want is the 1 vs 100 BETA to hit the UK :)

re: Greetings and Maintenance Update

tyrone hawk — Tue, 16 Jun 2009 20:58:57 GMT

Why are people crying for the maintenance? Take in mind that we were given enough time ahead to be prepared. Some companies will not care for their users and send notices too late, or not even one.

There's more than just live, people, and remember your console still runs if you want to play on your own (or with your family and friends locally).

Grow up, will ya?

re: Greetings and Maintenance Update

pizzapizzapizza — Tue, 16 Jun 2009 21:06:10 GMT

I'd rather had a planned and pre-announced 24-hour downtime and an unexpected week of spotty service like we did last Christmas.

re: Greetings and Maintenance Update

Doctor Seleski — Tue, 16 Jun 2009 21:12:14 GMT

One day without XBL is worth all of the great stuff that is coming our way. Thanks for all the hard work!

re: Greetings and Maintenance Update

DigitalFiction — Tue, 16 Jun 2009 21:19:51 GMT

Its just frustrating that today is the one day this week I get to sit and enjoy my Xbox 360. I'll get over it, take your time and do the job right!

re: Greetings and Maintenance Update

Bob — Tue, 16 Jun 2009 21:29:52 GMT

I'm ok that XBOX live is down, but it won't even let me start the Windows Media Center extender on my XBOXes - so no TV or music for the entire family all day! Why does it need XBOX live for a local Media Center connection?

re: Greetings and Maintenance Update

Ryo — Tue, 16 Jun 2009 21:41:05 GMT

While the US Xbox site reflects the proper status. The Canadian site says that Xbox Live is "up and running"

http://www.xbox.com/en-CA/support/

re: Greetings and Maintenance Update

G Member Plagu3 — Tue, 16 Jun 2009 21:52:12 GMT

Wheres my 24 hour refund?... yup didn't think so. i better not get charged for this crap day.

re: Greetings and Maintenance Update

G Member Plagu3 — Tue, 16 Jun 2009 21:58:32 GMT

before i get a negetive comment yea im upset because im in the army and i work all the time this being my last month to play online before i deploy i would like to enjoy playing with my friends as much as possible as to there is no xbox live where im going. i understand its needed but cut a soldier a break. UNDER 24 Hours Please :) thanks

re: Greetings and Maintenance Update

Hans — Tue, 16 Jun 2009 22:02:17 GMT

@Shamrock They are doing database changes, which probably accounts for the larger scope of the scheduled downtime. (20 million players, 30 million xboxes, X billion entries for gamer score etc)

They cannot update anything there without breaking the update, which is why the forums are read only (most likely from a backup server group) for example.

Allowing you to sign into LIVE would be the same thing as allowing you to deploy updates to Xbox Live - which would fail == REALLY BAD. From a customer relations point of view, it's better to do it this way rather than giving a really shaky service with lost points, gamerscore and MS points for the next week.

re: Greetings and Maintenance Update

GeekInABox — Tue, 16 Jun 2009 22:03:07 GMT

Derek --

thanks for the update and I hope things go well. I really hope that in the future you folks find ways to more smoothly and transparetly handle maintenance. I work in big corporate IT and certainly understand the complexity of large infrastructure and application changes, but really still think its the job of IT to learn to abstract away change from negative customer impact. If my company had to shut off our multi-million dollar applications multiple times per year to faciltate upgrades then our bottom-line would suffer.

Obviously for this to work the entire service -- from infrastructure to the code/apps -- need to be architected with this in mind, and such an implementation is by no means simple nor in the control of one group/individual, but is nonetheless an admirable goal.

In the meantime good luck with the changes.

re: Greetings and Maintenance Update

Hans — Tue, 16 Jun 2009 22:08:49 GMT

@GeekInABox - Dereks post says they are working towards just that, and that the service has grown faster than anyone had ever expected (and I ain't surprised, 30 million xboxes and 20+ million unique users - yeeez!).

Since you, just as myself, work with big corporate IT and multi billion dollar systems, you hopefully see why the database has to be read only when doing changes to the schema to provide for faster queries. :)

I'm sure that most of the maintenance that Xbox Live has are not even noticed by us users, because they do it in the background just as you say - it's major changes to the core that requires downtime.

re: Greetings and Maintenance Update

Hans — Tue, 16 Jun 2009 22:11:50 GMT

@Xbox Live team: As this is an operations blog, is it possible for you to share some technical details, or would that be against company policy ?

re: Greetings and Maintenance Update

GeekInABox — Tue, 16 Jun 2009 22:23:20 GMT

@Hans --

Yeah ... I caught the vaguely worded 'futures' ... I'm sure these guys want it smoother, too.

And I understand your comments about the database, but still would posit that there could strategies for how to structure and segment the data (and applications) to allow changes to certain data/areas while leaving the others functional.

Obviously their data is 'just' read-only right now ... read-inly could imply that some of the data is still functional and usable -- instead of completely offlining the *entire* service.

Again, I'm guessing that facets of this already exist in their architecture and that over time we'll hopefully see more and more of it. Certainly not trivializing the guy, their efforts, or technical direction.

re: Greetings and Maintenance Update

RyanB — Tue, 16 Jun 2009 22:23:51 GMT

Bob, same problem here. WAF (SOAF I guess really in this case) is not good at the moment. My girlfriend pressed the Live TV button and started complaining about nothing working. I saw that the Xbox wasn't connected to Live and reset the router... just as she apparently was doing something on her laptop. I then spent the next 5-10 minutes trying to figure out why the Media Center wasn't working properly only to see that I had NOTHING to do with it (despite being saddled with the blame). Scanning my emails, I found Zune announced a maintenance window, but I didn't see any email from Live regarding the same. It wasn't until I went and tested the Xbox Live connection, and I ignored the MTU "problem" that I could see the Status window. So 2 points:

1) When there is a scheduled maintenance, show the Xbox live status front and center on the dashboard.

2) Make the Media Center Extender application independent of Xbox Live.

When your primary use of the Xbox is as a media hub, you receive no advanced warning of this outage.

re: Greetings and Maintenance Update

A K — Tue, 16 Jun 2009 22:28:40 GMT

I want to play my arcade games.

Why didn't Microsoft release a quick patch to allow these games to be played while the maintenance was under way?

I paid for the game... I'm pretty sure I own a copy... and yet... I can't play it 'cause the evil sloppy code overlords want to know when and where I play the game?

BAH!

re: Greetings and Maintenance Update

Nathan - One Two Dead — Tue, 16 Jun 2009 22:40:47 GMT

I have a question. You know how Xtival was a few weeks ago and there were 3 people who we could contact? how do others get a chance to do things like that?

re: Greetings and Maintenance Update

This sucks — Tue, 16 Jun 2009 22:56:15 GMT

Instead of having downtime for up to 24hrs, why not split the updates/maintenance up in small batches, then see which times would be best over a few day period to do the maintenance.. (say when there are less people on) We know you can do that. That way it would only be down maybe 2-3 hrs a night for a week instead of everyone being without it for 24hrs..

re: Greetings and Maintenance Update

lol addicits — Tue, 16 Jun 2009 23:08:36 GMT

My god stop moaning and let them work

-what can you do in 2-3 hours

-auto xbox live message for evryone bigzilla***

-LMAO bunch of addicts!!

cya

re: Greetings and Maintenance Update

FifthEcho — Tue, 16 Jun 2009 23:13:29 GMT

@This Sucks

As with several other people reading this blog, I work in a corporate IT environment. Speaking from personal experience, there are many processes which just won't work for that type of maintenance - rearranging a DB, relocating servers, upgrading networking cores, etc.

While I'm sure that the XBL Operations Team would love to not have to take this downtime (and not have to work a 24 hour shift), unfortunately, the reality is that sometimes these types of outages are unavoidable.

re: Greetings and Maintenance Update

LIVE Service Updates... — Tue, 16 Jun 2009 23:14:06 GMT

I also don't understand why the whole service has to go down. If the system was built to be scalable correctly there could be temporary databases and transitioning scripts, it may not take out downtime completely but would cut down on it significantly, then it would just be a matter of turning off the service to reroute things.

Imagine if Google went down for 24 hours! ;)

re: Greetings and Maintenance Update

TH3xR34P3R — Tue, 16 Jun 2009 23:16:42 GMT

@This sucks: they could do that, but, not recommended with a core service, since the way I see it, its better to have a full day down to get things right, rather a sloppy job every other day.

re: Greetings and Maintenance Update

Laitriem — Tue, 16 Jun 2009 23:19:11 GMT

THe problem is while it may have been publicized for XBOX, people who use it for Windows Live Games For Windows are also affected (its the same network) and there was no notice. I play GTA IV for PC and not once within steam or the game did I see a notice for the downtime

re: Greetings and Maintenance Update

Worldofwires — Tue, 16 Jun 2009 23:25:08 GMT

Keep it up guys, ignore the whingers. You provide an excellent platform and everything needs maintenance now and then. I got my notification just fine, still forgot but I'll live.

re: Greetings and Maintenance Update

CrzyWhiteMan69 — Tue, 16 Jun 2009 23:49:50 GMT

thats my gamer tag ;p ^^ AND HURRY UP PPLEAS EIM GETTING BORED

re: Greetings and Maintenance Update

hunterT71 — Tue, 16 Jun 2009 23:54:31 GMT

omg i cant wait 2get back online my gamer tag is hunterT71

re: Greetings and Maintenance Update

brett — Tue, 16 Jun 2009 23:57:23 GMT

Well i come home from college every day and turn on my xbox todai i did it and didn't think it had gone down lol until my mom said yep i am 15 and one of the best gamers :P add me brettpenzer123 when where back up

re: Greetings and Maintenance Update

EvilTrovis — Wed, 17 Jun 2009 00:11:58 GMT

I don't necessarily MIND the downtime, but please get it back up right. Last few times you guys had these "24 hour" downtimes it was far more like 30-36 hours, and even then some people still couldn't connect, which took days to fix.

re: Greetings and Maintenance Update

jimmy — Wed, 17 Jun 2009 00:37:32 GMT

well i hope its actuaaly 24 hours it should be in 1 hour then

re: Greetings and Maintenance Update

GhosterOriginal — Wed, 17 Jun 2009 00:38:25 GMT

I understand that maintenance must occur, and I almost do not mind paying for a service I cannot use, but I hope that these maintenance items being worked on and updated will eliminate the lagging in the games.

In any case, while I would rather be playing, I agree, do it right the first time so this does not have to continue creating issues. Peace out!

re: Greetings and Maintenance Update

Jake of 8bitjoystick.com — Wed, 17 Jun 2009 00:41:00 GMT

Tell the hamsters that power the servers that we appreciate their hard work.

re: Greetings and Maintenance Update

DJ — Wed, 17 Jun 2009 00:53:03 GMT

Under 24 Hours Please :) I wanna get back to my phantasy star universe and saints row LOL :P

re: Greetings and Maintenance Update

mellow bello — Wed, 17 Jun 2009 01:00:18 GMT

Lol you guys probably play every day, one wont hurt you. Lol I got the red ring of death and got my xbox today when live is down.... I am hurting way more than you guys, and I am happy to get a system cleaning. Maybe gow2 wont be so laggy.... doubt it though lol. And that army guy..... view this as a chance to spend a little quality time with your girl before you head off and men with long hair start looking good. xoxoxoxo

re: Greetings and Maintenance Update

benji — Wed, 17 Jun 2009 01:07:12 GMT

I'm so bored without XBL =(! bring back soon :D

XBL FTW

re: Greetings and Maintenance Update

colt45 — Wed, 17 Jun 2009 01:25:27 GMT

i say they shouldnt be writing blog posts, as they should be working on Live! lol.

Today, i have found that i have no life.....i am really bored without XBL

re: Greetings and Maintenance Update

Xbox Guru — Wed, 17 Jun 2009 01:26:28 GMT

Time to Play my Playstation 3. So much dust....

re: Greetings and Maintenance Update

I Sukotto I — Wed, 17 Jun 2009 01:40:02 GMT

theres alot of features being added onto xbox live not at this time but in the future sky player being able to watch football games & movies ect with your friends also facebook and tweeter i beleive also w00t w00t keep up the good work xbox team ;)

re: Greetings and Maintenance Update

Crolol — Wed, 17 Jun 2009 01:40:41 GMT

Yes, I think that i will do same thing... dust off my PS3.

re: Greetings and Maintenance Update

MsAngryPanties — Wed, 17 Jun 2009 01:53:11 GMT

LOL I don't think that it is not that you have a life.. I am finding that same problem! I am soOoOo bored! Its funny how when I can sign in whenever I like, that I can go 24hrs easily without touching the console, but now that the control is out of my hands I feel helpless!

re: Greetings and Maintenance Update

Luke — Wed, 17 Jun 2009 02:05:22 GMT

Why does maintenence have to last up to 24 hours? Can't it be like 12 hours?

re: Greetings and Maintenance Update

alex — Wed, 17 Jun 2009 02:24:47 GMT

can we get some kind of progress bar?

re: Greetings and Maintenance Update

cart00nstrip — Wed, 17 Jun 2009 02:28:51 GMT

Maintenance is fine and all (and I certainly hope my dashboard will be faster), but did it have to occur on a Tuesday? It's NEW GAME DAY!

Certainly, I am perfectly able to play Ghostbusters on my Xbox withOUT Live being enabled - but not MP, and I have to wait another day to get my pre-order dlc. Not to mention that every achievement I earn offline won't be marked with the date. Tiny issues to be sure, but issues that could've been eliminated completely if the scheduled maintenance had occurred on Thursday, for example. Just a suggestion for next time.

re: Greetings and Maintenance Update

sizzle87 — Wed, 17 Jun 2009 02:57:38 GMT

ETA?.......come one i need digits i cant waitttt if its at 3 am eastern time im gonna have a heart attack

re: Greetings and Maintenance Update

snapsv15 — Wed, 17 Jun 2009 03:19:29 GMT

Not much updating going on on this blog, any idea on when LIVE will be back up

re: Greetings and Maintenance Update

djacobs84 — Wed, 17 Jun 2009 03:21:25 GMT

since xbl has been down ive been messing around on the pc trying to entertain myself after i got 100g from playing xbox offline, so now im at 7005G im ready for LIVE action dang it! haha

re: Greetings and Maintenance Update

RelentingHacker — Wed, 17 Jun 2009 03:26:05 GMT

Thank you XBox for all of the reliable service, So what if XBox live did lag a few weeks during Christmas? Itunes wouldent even let you touch the store for a few days. I come from an advanced computer user point of view, If they were to do a backup server with limited functionality you all would just bitch until you had full functionality. Simple. here are somethings to do until xbox is up!

1. Browse wiki

2. Ask your parents to go bowling or out to eat!

3. Listen to internet radio.

3. Go out near your house and see if you can find a girl to talk to, If you have someone special talk to them!

4. Build an electrical circuit, Troubleshoot until you get it!

5. Play an off-line game.

6. Put in your FPS multiplayer game and learn the aspects of the maps, Find a cool camping spot!

7. Invite a friend over and play some COD5!

8. Play your other consoles.

9. Call your other parent if there divorced.

10. Add lyrics to all of the songs in your Itunes library, Check out a band named Breaking Benjamin.

11. Clean up your computer physically and software wise!

12. If all else fails play some tower defense ( http://lmgtfy.com/?q=Tower+Defense )

re: Greetings and Maintenance Update

StewPidassO77 — Wed, 17 Jun 2009 03:27:00 GMT

Need LIVE....MUST HAVE LIVE!!!!!!!!!!!!!!!!

re: Greetings and Maintenance Update

FR3SH JIV3 — Wed, 17 Jun 2009 03:32:23 GMT

There are going to be a lot of annoyed gamers when their guide/dashboard doesn't work any faster tomorrow.

Thanks for the update but like others have said... can't you tell us any specifics? I would love to know what goes into LIVE maintenance. Maybe a nice documentary for 'Inside Xbox'?

I am amazed at how much LIVE down time makes me miss playing. 24-hour sad face.

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:33:35 GMT

The update will be done in 5 minutes! Hold your horses and sit back!

re: Greetings and Maintenance Update

Grifter7 — Wed, 17 Jun 2009 03:41:37 GMT

Your 5 minutes are up. And I don't have any horses... or a chair to sit in...

re: Greetings and Maintenance Update

sizzle87 — Wed, 17 Jun 2009 03:44:23 GMT

give it a few more minutes im still keeping the faith lol

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:46:51 GMT

We are having problems with the new database finding the gamer scores... Everyone still will have their achievements just not their gamer score until we can fix the errors but for now we will put it up.

re: Greetings and Maintenance Update

ConFusedGeek — Wed, 17 Jun 2009 03:47:34 GMT

was that 5 minute est or pst?

even the things on the sides arent loading anymore.

re: Greetings and Maintenance Update

Andrew — Wed, 17 Jun 2009 03:49:48 GMT

it's pretty shitty when you can't play videos you've downloaded or even xbox arcade titles because the certificate is hosted on the xbox live servers, this is stuff i've paid for and i can't even play it without being online??? what happens when xbox no longer supports 360 a couple years from now?

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:50:15 GMT

I think that's just some guy trying to get your hopes up....

re: Greetings and Maintenance Update

matt — Wed, 17 Jun 2009 03:51:16 GMT

confusedgeek...it doesn't matter whether it's est or pst. 5 minutes is the same on either coast haha

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:52:11 GMT

This is not Derek, and neither is the other. Whatever he says is fake... You'll know when the real Derek talks guys.

re: Greetings and Maintenance Update

Julia — Wed, 17 Jun 2009 03:53:18 GMT

lol confusedgeek...confused seems pretty fitting....see taking xbl off for 24hrs has taken some peoples common sense and tossed it out a window.

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:54:28 GMT

it definitly is some random dude cuz i can make fake blogs too

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Dereki91 — Wed, 17 Jun 2009 03:55:17 GMT

This is microsoft... Did you expect anyone to even think of securing popular names or names that would overrun the buffer...? Nope

re: Greetings and Maintenance Update

matt — Wed, 17 Jun 2009 03:55:50 GMT

hahaha not to be a jerk just thought i would help the kid out

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Dereki91 — Wed, 17 Jun 2009 03:57:08 GMT

Hmmm... is kinda strange seeing all of me around here...

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Julia — Wed, 17 Jun 2009 03:57:58 GMT

haha i know i thought it was funny....i just wanted to play some ghostbusters with my friends hahaha

re: Greetings and Maintenance Update

xNSAx wb305 — Wed, 17 Jun 2009 03:58:04 GMT

I got the red ring of light last night so i'm out of xbox for awhile. Why don't you people checkout xbconnect.com if you want to play online.

re: Greetings and Maintenance Update

RelentingHacker — Wed, 17 Jun 2009 03:58:49 GMT

Haha by the way.. I it was me that first posted under derek.... I used hidemyass proxy

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:59:20 GMT

@ NSA

Because we don't want to be scammed.

re: Greetings and Maintenance Update

Dereki91 — Wed, 17 Jun 2009 03:59:36 GMT

How about an official update guys, isn't that why you created this blog in the first place?

re: Greetings and Maintenance Update

riddimsouljah — Wed, 17 Jun 2009 03:59:44 GMT

hey guys it could be as bad as ebay every thrus night for an hour or so. being a platinum seller you tend to notivce even if it doesnt always affect us. but every week we have on op to run into non service from them. EVERY WEEK for an HOUR!

but on another side i to would like some tech as to a small inside llok of whats going on..keep the public;s intrest on not focused on non-service

re: Greetings and Maintenance Update

Johnnie* — Wed, 17 Jun 2009 04:01:46 GMT

This update will probably not speed up the Live/Guide functions. The reason that is so slow is because I'm pretty sure the Guide can only use something like 48 megs of the 512mb of RAM that is available in the system while games are being played. That will always be what is holding back the speed of the guide. They'd need to allot more memory usage for the guide, but that won't happen since they want to use the most RAM for gameplay/graphics/textures.

re: Greetings and Maintenance Update

xNSAx wb305 — Wed, 17 Jun 2009 04:02:58 GMT

@ Dereki91

It was just an idea so people could get their online gaming fix. I'll have to suffer with my ps3 for the time being until I get my xbox back

re: Greetings and Maintenance Update

sizzle87 — Wed, 17 Jun 2009 04:03:56 GMT

i just signed in for like 3 minutes and then got booted...maybe thats a good sign

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BIG PAPA — Wed, 17 Jun 2009 04:06:32 GMT

What happened when you signed in? Were your friends on or anything?

re: Greetings and Maintenance Update

Johnnie* — Wed, 17 Jun 2009 04:09:10 GMT

What happened when I signed in? Man, I wish you could have seen it...the stuff that went on was so totally badass! Too bad I was the only one to see it! =P

re: Greetings and Maintenance Update

GanstaKermit — Wed, 17 Jun 2009 04:09:33 GMT

You guys should hire some more IT people. I have been looking for a job the whole summer looking can't get a retail or internship job. Recession and I can't even get online to play away the pain lol. If you ask I can fly to Washington and help with some Networks.

re: Greetings and Maintenance Update

XxxVOIDxxX — Wed, 17 Jun 2009 04:10:31 GMT

this isnt gonna fix anything like lag in servers or lag on dashboard and you said we wont see anything noticable but you waste our entire day and fix nothing i say fidlesticks to you guys. fix important things not what you the designers feal you need to get ready for crap season and natal.

re: Greetings and Maintenance Update

Ripped off customer — Wed, 17 Jun 2009 04:12:20 GMT

I can't play my community games that I paid for!!

That means if I take my xbox to camp, all those games I paid for are useless.

What kind of a crooked system is this? I'm demanding a refund for every game I couldn't play offline.

re: Greetings and Maintenance Update

TheRagingGeek — Wed, 17 Jun 2009 04:15:47 GMT

I'm suprised that microsoft hasn't ponied up for some additional hardware for failover protection of their "premier online gaming experience" because if they truly had backup systems to step in when a box dies of overheat/overwork from us addicts, then they could theoretically run the entire service on the backup systems while they update production boxes, and then move us back onto production.

Maybe have like 2 30 minute cut offs in accessibility to boot players off of the prod/backups when you cutover to ensure the playerbase moves as one? with that kind of system you would only need a competent network team to be able to manage the server migrations into and out of the production realm.

I suppose doing so would raise our price of service, and unfortunately our EULA probably doesn't include any kind of SLA's to commit to.

Of course it's also possible that given the size and depth of the XBox Live database that they might just be running cleanup and archival scripts on the dbase, which if it is sizable enough might just take up at least 8-12 hours alone. food for thought for the IT pro's subscribed here.

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 04:17:10 GMT

Any1 know where they are so far on the situation cause i rele wanna get on live

re: Greetings and Maintenance Update

lulz.allover — Wed, 17 Jun 2009 04:19:43 GMT

you can't play your games cause the hdd is from a different system... whatd you do to mess the licence's up???? guess you'll find out when m$ checks it out eh... enjoy fighting for your refund..

re: Greetings and Maintenance Update

XxxVOIDxxX — Wed, 17 Jun 2009 04:20:17 GMT

whoa id be carfule ragingGeek cuz in nerd talk they might get offended remember they said keep it pg-13

lol

re: Greetings and Maintenance Update

TheTruth — Wed, 17 Jun 2009 04:21:46 GMT

TheRagingGeek -- stop pretending like you know anything Infrastructure related.

re: Greetings and Maintenance Update

XxxVOIDxxX — Wed, 17 Jun 2009 04:22:05 GMT

oh yah and the best refund you will ever see by these money hungry scrubs is a perfect dark cd and 1 day silver xboxlive

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 04:22:25 GMT

i have like six community games and i can play them all rite now

re: Greetings and Maintenance Update

SEALSRT4 — Wed, 17 Jun 2009 04:24:26 GMT

I'm going to have to play COD5 on veteran I guess.

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 04:25:33 GMT

ya i waz playin COD5 on verteran but as it turns out it sooooooooooooooooooooooooooooooooooo hard!

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 04:28:21 GMT

i wanna play zombies on shi no numa rite now i have no1 fo split-screen tho

re: Greetings and Maintenance Update

Toots McGee — Wed, 17 Jun 2009 04:29:01 GMT

While I have no pressing need to be online during this maintenance, 24 hours of downtime for a paid service in any given year, much less one shot, is completely ridiculous customer service without proper compensation to the customer. I guess that's why Microsoft hasn't included uptime in any SLA. They wouldn't even be able to achieve 99.9% which itself is what tech shops hope they never have to straddle the line with.

re: Greetings and Maintenance Update

Bulldogk9 — Wed, 17 Jun 2009 04:29:32 GMT

Umm....you guys were going to keep us updated "throughout the day." Yet, that was over 12 hours ago and no updates on how things are going.

Maybe Major Nelson needs to do a little more training on that whole PR-thing.

re: Greetings and Maintenance Update

unsatisfied customer — Wed, 17 Jun 2009 04:34:21 GMT

Will we be compensated in any way for the downtime today?, as in extend gold membership for an extra day?

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 04:34:32 GMT

ya the only reason i got on here waz bcuz they were supposed 2 keep us updated wat the heck(PG13)

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 04:34:40 GMT

ya the only reason i got on here waz bcuz they were supposed 2 keep us updated wat the (heck(PG13)

re: Greetings and Maintenance Update

xbox tuff guy — Wed, 17 Jun 2009 04:36:58 GMT

24 hours is a little ridiculous. I'd rather have 2 12 hour sessions. It would affect a much smaller number of subscribers.

Can we get an eta?

re: Greetings and Maintenance Update

tootsie pop — Wed, 17 Jun 2009 04:37:19 GMT

Any Update on the blog about the maintenance

re: Greetings and Maintenance Update

Upset — Wed, 17 Jun 2009 04:37:47 GMT

an update to time remaining would be nice (for a service we are paying for)......

re: Greetings and Maintenance Update

Ole Thickness — Wed, 17 Jun 2009 04:38:49 GMT

If I don't get an ETA in about 30 minutes, I'mma piss myself.

re: Greetings and Maintenance Update

Any New Updates on maintenance — Wed, 17 Jun 2009 04:40:14 GMT

I'm mad they haven't blogged any thing about the maintenance. >:(

re: Greetings and Maintenance Update

XxxVOIDxxX — Wed, 17 Jun 2009 04:42:17 GMT

i think i would be funny to get video of you watching this site and pissing yourself when they say nothing cuz they are watching to see you piss yourself lol

re: Greetings and Maintenance Update

cIndian — Wed, 17 Jun 2009 04:43:15 GMT

MS.... Why!!! Why are our rights to arcade games hosted on the sever!! I want to play my arcade games...O WAIT..All I have is trials when live is down :'(

re: Greetings and Maintenance Update

tootsie pop — Wed, 17 Jun 2009 04:45:40 GMT

Same Here VOID ROFL

re: Greetings and Maintenance Update

Scott — Wed, 17 Jun 2009 04:46:21 GMT

It might be time to switch to PS3. What are we paying for?

re: Greetings and Maintenance Update

Bjin — Wed, 17 Jun 2009 04:47:27 GMT

Wait...have you guys tried again lately? Cause I'm on.....

only 300 other people on halo 3 right now?

re: Greetings and Maintenance Update

KNUCKS — Wed, 17 Jun 2009 04:47:56 GMT

Hey guys, cool idea with the Blog just came to get a current update really, saw the all Comments above too... lol

Anything new you can tell us pleeease?!... Even if its to say "ahead of/behind schedule"...??

[You must be the biggest Pushers on Earth if you have 20million addicts all Jones'ing right now!!... *scratch* *itch* Those PS3 dealers are looking better than ever... *itch*]

re: Greetings and Maintenance Update

update please — Wed, 17 Jun 2009 04:48:04 GMT

wen is there gunna be an update

im mad

re: Greetings and Maintenance Update

Mikey — Wed, 17 Jun 2009 04:49:39 GMT

I find it extremely frustrating that i payed for a service which under contract was a year long non-stop plan and i come home after an entire day of finals to relax and just chill to see i have no xbox live. Thank you microsoft, thank you for the "best day" ever

re: Greetings and Maintenance Update

Jim Power — Wed, 17 Jun 2009 04:50:49 GMT

@ clindian When Xbox Live goes back up you should consider transferring the rights of your Arcade games to your new Xbox. If you have already done this within a year then you are screwed until that year's span is expired. Do you understand?

re: Greetings and Maintenance Update

moderator — Wed, 17 Jun 2009 04:51:29 GMT

XBL cost 10 cents a day. You will get a check for 10 cents from Microsoft in the mail, or 8 Microsoft points if you so choose.

re: Greetings and Maintenance Update

tootsie pop — Wed, 17 Jun 2009 04:52:26 GMT

Yea that must suck for you Mikey. Looking forward to chillax to see that you have no xbox live.

re: Greetings and Maintenance Update

update please — Wed, 17 Jun 2009 04:53:06 GMT

hey moderator r u from xbox live or microsoft or xbox

re: Greetings and Maintenance Update

xlive — Wed, 17 Jun 2009 04:57:00 GMT

Alright guys, you claimed regular updates on the progress and there have been none. You also claim to "take your feedback seriously".

My feedback is that you blew it on this one...give us some info please.

re: Greetings and Maintenance Update

Snapsv15 — Wed, 17 Jun 2009 04:57:41 GMT

hes not a moderator, you can put whatever you want in for your username

re: Greetings and Maintenance Update

TUMZZ — Wed, 17 Jun 2009 04:58:37 GMT

WTF

Its been long enough already i need MY CALL OF DUTY!!!

re: Greetings and Maintenance Update

tootsie pop — Wed, 17 Jun 2009 04:58:42 GMT

Yea you can have any username you want

re: Greetings and Maintenance Update

xsilentxkillaxx — Wed, 17 Jun 2009 05:03:39 GMT

i need 2 play nazi zombies rite now rarrrrrrrrrr

re: Greetings and Maintenance Update

TranceWulf — Wed, 17 Jun 2009 05:04:43 GMT

Relax, seriously. There's only four hours, at the most, left.

Unless they pull a Christmas '08 on us again.

re: Greetings and Maintenance Update

IMV — Wed, 17 Jun 2009 05:05:56 GMT

You guys are pathetic. You can't even survive one single day without playing online? And yeah, I too came here to check the update status but to read all this whining makes me laugh. There is a world out there, maybe you want to check it out!

re: Greetings and Maintenance Update

tootsie pop — Wed, 17 Jun 2009 05:06:23 GMT

MS has really made my day the best that it could be today. Thanks MS! (-_-) ∑:-) Bart Simpson

re: Greetings and Maintenance Update

UPDATE!!!!!YAY — Wed, 17 Jun 2009 05:06:48 GMT

go to the home page of the website there is a 7:00 update

re: Greetings and Maintenance Update

moderator — Wed, 17 Jun 2009 05:07:24 GMT

I am actually Major Nelson's nephew, Captain Nelson. He told me to moderate this blog and pass the news along. He said there will be a reimbursement form under the 'account management' tab at xbox.com that you can access by signing in to your Gamertag. Note that this will only be available for Gold members.

re: Greetings and Maintenance Update

Crybaby — Wed, 17 Jun 2009 05:08:14 GMT

WAHHH! I have no life and now I don't know what to do with myself. Thanks Microsoft. Thanks for making me into such a whiny loser! WAHHH!

PS - I better get my 10 cents back... Or else!

Go outside. Read a book. Watch a movie...

GET A LIFE. :P

re: Greetings and Maintenance Update

Mikey — Wed, 17 Jun 2009 05:09:11 GMT

yea, theres a pretty large world out there for a 16 year old on the week of finals...my ENTIRE town is outside doing stuff and im the only NO LIFE HERE...trust me around here...Tuesday on a school night...*week of finals) xbox live is the best u get

re: Greetings and Maintenance Update

Jordan — Wed, 17 Jun 2009 05:10:13 GMT

I know that they purchased more servers and they are transferring all the data currently stored on the XBL servers onto the new ones. MY friend who knows people from Microsoft and Bungie can sure provide me with a lot of inside information. Hell, I even know what they are doing for Bungie Day!

re: Greetings and Maintenance Update

Jordan — Wed, 17 Jun 2009 05:14:26 GMT

wow... it went down for me at 3:07 EST.. and its 10:13 now.. its been a VERY LONG DAY!! microsoft HURRY THE **** UP!!!

re: Greetings and Maintenance Update

crankymad — Wed, 17 Jun 2009 05:24:47 GMT

i guess i just have to play my wii...tiger woods rocks!!!!!!!

re: Greetings and Maintenance Update

elijah — Wed, 17 Jun 2009 05:30:38 GMT

about what time do yall think it will be back up and running

re: Greetings and Maintenance Update

cIndian — Wed, 17 Jun 2009 05:36:56 GMT

JIM POWER...

Can you please explain the right transfer in more detail please?

re: Greetings and Maintenance Update

combatmedic67 — Wed, 17 Jun 2009 05:38:05 GMT

wow....that's all i can say. people are actually upset that they can't play A GAME. not even that like they can't play all of their games, just online for that matter (except xbla). someone said they want a refund??? are you serious, like $.26 or something would make it right for you?

re: Greetings and Maintenance Update

Hell Voucher — Wed, 17 Jun 2009 05:56:58 GMT

Hey everybody! I'm Hell Voucher and i got a TON of achievements already and it's only 5 min. to 11pm! I got kicked off at 2am this morning and im gonna play 3 days straight now!!!!! Go Xbox maintenance persons! YAY!

re: Greetings and Maintenance Update

Hell Voucher — Wed, 17 Jun 2009 06:00:33 GMT

Hey it's me again!! I just realized that it says the time when the blog was submitted, LOL! I drank to much soda tonight. Hahahahaha.

Your crazed friend,

- Hell Voucher

PS- I'm not crazy!!!!!! LOL

re: Greetings and Maintenance Update

Jordan — Wed, 17 Jun 2009 06:02:54 GMT

ZOMG... ive been watchin MLG vids on youtube just to keep my sanity

re: Greetings and Maintenance Update

Hell Voucher — Wed, 17 Jun 2009 06:07:37 GMT

Can someone else please blog something!? LOLZ

re: Greetings and Maintenance Update

W@W — Wed, 17 Jun 2009 06:20:33 GMT

Please help me.... Help you. I want to play COD W@W..... I am running out of Jameson.

re: Greetings and Maintenance Update

JOrdan — Wed, 17 Jun 2009 06:26:16 GMT

wow jenna jameson lolol ive hear so many references to her lately.. messing with my friends psp... jenna jameson was on there lolol. Playing team swat on halo 3.. friend says he can take facials like jenna jameson lololol he wouldnt die. and you.. I LOVE LIFE MAN TOTALLY

re: Greetings and Maintenance Update

Zombie Killa08 — Wed, 17 Jun 2009 07:01:25 GMT

I need my CoD WaW..

And Wifey needs to talk to all her GamerchiX friends.... She's driving me crazy..

re: Greetings and Maintenance Update

tinki22 — Wed, 17 Jun 2009 07:19:50 GMT

I'm getting more bored by the minute. I need XBL!

re: Greetings and Maintenance Update

asf — Wed, 17 Jun 2009 07:26:14 GMT

1000 points = 15 dollars

1 online only game, thefore, = 3-10 dollars.

.... for a game I can't play without "big brother" watching me play?

No thanks.

re: Greetings and Maintenance Update

asdfawhad — Wed, 17 Jun 2009 10:01:00 GMT

wasnt it supposed to be up an hour ago?

re: Greetings and Maintenance Update

Jack — Wed, 17 Jun 2009 16:45:47 GMT

Wow. Nice Xbox site. Well done guys.