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June 2006 - Posts

After TMW...

Find here some presentations we did: Managing the converged world – Telecom TV 16 /05/2006 http://www.telecomtv.com/tmw06/convergedworld.asp New Approaches to Customer Care – Telecom TV 17/05/2006 http://www.telecomtv.com/tmw06/customercare.asp CTO Interview, Read More...
Posted Wednesday, June 21, 2006 6:00 PM by ypitsch | 0 Comments

Microsoft Builds Skyscrapr For Architects

Microsoft is launching a community called Skyscrapr that is geared toward four types of architects: solutions architects, infrastructure architects, strategic architects, and industry architects. Of course CCF is one of these solutions. You can't build Read More...
Posted Tuesday, June 06, 2006 1:38 PM by ypitsch | 0 Comments

MSDN Webcast: Customer Care Framework (Level 300)

Just realized that there is a CCF Webcast for developers (from February 18th) available from here: http://msevents.microsoft.com/cui/WebCastEventDetails.aspx?EventID=1032289120&EventCategory=5&culture=en-US&CountryCode=US Read More...
Posted Tuesday, June 06, 2006 10:57 AM by ypitsch | 0 Comments
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free webinar series

Nice webinars to come in the following weeks: http://www.microsoft.com/speech/ccd/default.mspx All about Agent productivity, Customer satisfaction, Contact Center Integration & Operations... Read More...
Posted Monday, June 05, 2006 9:39 PM by ypitsch | 0 Comments

Improving the Contact Center Customer experience

http://download.microsoft.com/download/b/d/2/bd2a14b8-b64b-4191-a2d5-311d0dc9f0ce/Microsoft-CCF-business.pdf Read More...
Posted Thursday, June 01, 2006 9:57 PM by ypitsch | 0 Comments

Elisa Finland adopts CCF...

http://www.microsoft.com/presspass/press/2006/may06/05-16ElisaPR.mspx Read More...
Posted Thursday, June 01, 2006 9:56 PM by ypitsch | 0 Comments

Telecom Argentina adopts CCF

http://www.microsoft.com/presspass/press/2006/may06/05-16TelecomArgentinaPR.mspx Read More...
Posted Thursday, June 01, 2006 9:54 PM by ypitsch | 0 Comments
 
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