Yves Pitsch's Customer Care Framework weblog : Improving the Contact Center Customer experience

Thursday, June 01, 2006 9:57 PM ypitsch

Improving the Contact Center Customer experience

http://download.microsoft.com/download/b/d/2/bd2a14b8-b64b-4191-a2d5-311d0dc9f0ce/Microsoft-CCF-business.pdf

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About ypitsch

Yves Pitsch is a Lead Program Manager in the Microsoft Managed Services organization dedicated to Microsoft Customer Care Framework. He joined Mcrosoft in 2001 as a consultant to design and deliver BizTalk and Commerce Server projects. He then focused in helping Service Providers to adopt Microsoft Solutions in Customer Care, Billing, EAI and Service Delivery Platforms scenarios.

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