Monday, June 05, 2006 9:39 PM
ypitsch
free webinar series
Nice webinars to come in the following weeks:
All about Agent productivity, Customer satisfaction, Contact Center Integration & Operations...
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About ypitsch
Yves Pitsch is a Lead Program Manager in the Microsoft Managed Services organization dedicated to Microsoft Customer Care Framework.
He joined Mcrosoft in 2001 as a consultant to design and deliver BizTalk and Commerce Server projects. He then focused in helping Service Providers to adopt Microsoft Solutions in Customer Care, Billing, EAI and Service Delivery Platforms scenarios.
