“Gaining Competitive Advantage in Customer Care – Next Generation Customer Care Platforms – experience the vision of a world-class integrated solution”
Just realized that there is a CCF Webcast for developers (from February 18th) available from here:
http://msevents.microsoft.com/cui/WebCastEventDetails.aspx?EventID=1032289120&EventCategory=5&culture=en-US&CountryCode=US
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