Microsoft and SITRONICS Telecom Solutions Collaborate to Deliver End-to-End Billing Services to Operators

Vodafone Czech Republic selected the SITRONICS TS/Microsoft solution for its focus on business processes and for its inherent scalability and flexibility in defining service bundles. In addition, it is based on industry standards. The solution is designed to help Vodafone retain its leadership position among enterprise customers by facilitating the effective creation of tailor-made fixed and mobile convergent offerings. The implementation will also include IP Multimedia Subsystem (IMS) platform integration. Customer Care Framework will help Vodafone’s customer care processes by simplifying and speeding up the time taken to fulfill complex orders from its corporate subscribers. Call center agents, through a single sign-on and a user-friendly interface, will get a 360-degree view of the person they are speaking to and, as a result, can help reduce call handling times. Microsoft Dynamics CRM 3.0, a powerful marketing and sales tool, is also providing users with customer intelligence, within a familiar Microsoft Office environment.

 http://www.microsoft.com/presspass/press/2007/feb07/02-12MSSITRONICSPR.mspx

 

TMW 2007 (www.tmforum.org)

Join the Microsoft Stand: Hall 2, Stand no. 74 and discover CCF 2008 coming later this year!

Our CTO will present  a session about "Managing your network mash-ups: Leveraging Web 2.0 for a Service Advantage"

We are also involved in a Catalyst project: RASK

"The RASK Project simulates a working environment in a telco organization and provides analysis, reporting and integration of Revenue Assurance KPIs, regardless of how or where the information originated from.  The project consists of several systems that monitor different aspects of Revenue Assurance, an end-to-end dashboard, and a reporting and business intelligence application. Working in conjunction with Tata Consulting Services, Subex Azure, Datamat, cVidya, Microsoft is providing Microsoft Performance Suite and BizTalk Server to deliver the analysis and messaging infrastructure.  The Catalyst Project has been designed using NGOSS principles and the KPIs are based on the Revenue Assurance KPI concept, taxonomy and structure inspired by the Revenue Assurance Modeling team’s guidelines."