Some press annoucements:

T-Com Puts Customers First With Microsoft Customer Care Framework

http://www.microsoft.com/presspass/press/2007/may07/05-22TCOMCCFPR.mspx

Microsoft Helps TE Data Improve Customer Service

http://www.prnewswire.co.uk/cgi/news/release?id=199064

 

New Podcasts & Video Streams

CTO Super Panel: Harnessing Innovation: http://www.telecomtv.com/lilly.asp?url=http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=157123544&action=nav

 

Michel Burger, CTO, Microsoft Communication Sector about TELCO 2.0

http://www.telecomtv.com/lilly.asp?url=videoview.asp?ttv_id=812&action=video&bit=hi&cp=view

 

Managing the Customer Experience

http://www.telecomtv.com/lilly.asp?url=videoview.asp?ttv_id=897&action=video&bit=hi&cp=view

 

New approaches to customer care

http://www.telecomtv.com/lilly.asp?url=themainagenda/index.asp?inkyina=770&campchaz=od&action=video

 

eTOM & NGOSS: the model for the future?

http://www.telecomtv.com/lilly.asp?url=themainagenda/index.asp?inkyina=1181&campchaz=od&action=video

 

Microsoft BI capabilities

Revenue Insurance Standard KPIs (RASK)

http://www.tmforum.org/browse.aspx?articleID=26366