Yves Pitsch's Customer Care Framework weblog

CCF 2008 is now RTM! To summarize, CCF in three words is: AGGREGATION AUTOMATION ACCELERATE Let's elaborate on each one. AGGREGATION From a business perspective, it's: " I need a 360° view of my customer" From a technical perspective, it's: I need to Read More...

Just finished the publication of CCF 2005 virtual labs. A virtual lab is a way to try out products in a virtual online environment. In 90 minutes or less, you evaluate and test some of Microsoft's newest products through a series of guided, hands-on labs. Read More...

You can now get online training for CCF 2005 .NET 2.0 Edition: http://www.microsoft.com/downloads/details.aspx?FamilyID=1a4c0014-3593-4457-9494-3c37aba01581&DisplayLang=en To come soon: Online Virtual Labs ( http://msdn2.microsoft.com/en-us/virtuallabs/default.aspx Read More...

Just realized that there is a CCF Webcast for developers (from February 18th) available from here: http://msevents.microsoft.com/cui/WebCastEventDetails.aspx?EventID=1032289120&EventCategory=5&culture=en-US&CountryCode=US Read More...