Process of Change

Working Days and Working Nights

  • Process of Change

    Back from vacation...

    • 69 Comments
    Wow. I'm back from vacation and nothing has hit the fan, there have been no slips, no new road blocks, no irresistible forces, in short, we're still on track and making reasonable progress. I'm not sure, but that may be a first for me. How far down...
  • Process of Change

    Draft community research wishlist

    • 51 Comments
    I need a baseline so that follow up measures have some meaning. I also need to know more about my customers so that I can most effectively communicate about, and within, the upcoming community services. I've outlined what sorts of things I want to know...
  • Process of Change

    Just a little more on -- What is Community

    • 19 Comments
    I can't help myself. I'm bent on doing my utmost to come to some agreement on the meaning of terms under discussion. It's become top-of-mind for me recently because my group has been part of a general reorganization and the slow process of understanding...
  • Process of Change

    Internet as social space -- how should that affect corporate communications strategy? Part 1.

    • 16 Comments
    It should go without saying -- but I'll make it clear anyway -- that the views expressed herein are exclusively my own. If my boss should see this, or his boss (or heaven forbid his boss), please consider this in the spirit in which it is offered. And...
  • Process of Change

    The tools of flow and the value of community

    • 9 Comments
    This article describes the value of the next generation of Microsoft community investments to the customer. Actually it does so three times: short, medium, and large. Short and sweet answer: In the experience of most people, the internet makes available...
  • Process of Change

    Good discussion on Designing for Social Sharing

    • 6 Comments
    I've always found Rashmi's work top notch. This presentation delivered at Webvisions calls out some good rules of thumb for the design of social software systems. The following hit home for me: The first generation social networks such as LinkedIn...
  • Process of Change

    Social Networking Core Tenets -- KPIs

    • 4 Comments
    My new organization uses these terms. We didn't. We used some others, but the end game is the same. Just to be clear, tenets call out what we value (though not necessarily why), and the KPI's (key performance indicators) are intended to help us measure...
  • Process of Change

    Best social software on the web

    • 3 Comments
    A little while ago I mentioned that I felt LibraryThing.com was the best example of social software. It is good, particularly in its use of tags, but upon further consideration, I have to say I don't think it really comes even close to number one. The...
  • Process of Change

    One reason Microsoft cares about the new community services

    • 3 Comments
    Here's an article I wrote explaining a few of the reasons customers should care about the new community services we've built. Microsoft should care, and does, for a variety of reasons. Most of them having to do with customers being happier, better connected...
  • Process of Change

    Facebook notes

    • 3 Comments
    So I join Facebook . I'm doing their thing for about five minutes, and I discover an old college/post-college buddy I don't really speak to all that often anymore. You know the story: kids, jobs, other crap. So I ask him to be my friend (at that point...
  • Process of Change

    My first experience with the Live Search OPML Generator -- Searching for feeds.

    • 3 Comments
    This OPML Generator idea is clearly right up my alley. Kudos to Andyed for pulling it together. I've been whispering about the relevance of social network placement in every Live(.com) ear that would listen for well over a year. I took my present position...
  • Process of Change

    Strange bedfellows whats and hows

    • 3 Comments
    I've been giving more thought lately to successful innovation in a large organization. Having been successful, not-so-successful, and having failed, on a variety of teams in a number of different areas, I'm feeling good about this hypothesis. I'm a little...
  • Process of Change

    Social system design part 1: defining terms

    • 3 Comments
    Before the holidays I made the following promise: However, to put all of this in context, I've decided to share the planning process itself -- how we think about planning social computing initiatives. It's my hope that clarifies how we make investment...
  • Process of Change

    Facebook will someday fade, will you?

    • 3 Comments
    Conceptually, I started down this road years ago. The term myspace, to me, was always something owned by the MySpace organization and was certainly not "my space". Alas, connecting personal internet properties of the blog/site kind such that the user...
  • Process of Change

    Long distance meeting tools

    • 3 Comments
    I do a lot -- a very lot -- of work with teams whose members are not co-located. That's why I'm aways on the look out for new tools that might improve communications. Because it's usually development projects, the stakes are high -- miscommunication is...
  • Process of Change

    Toluu, now we're talkin useful, sort-of, maybe

    • 2 Comments
    TheNextWeb posted a good review of Toluu . Briefly, Toluu is about feed sharing. Looks great. And frankly, I'm far more interested in these sorts of things than I am the "centralization of decentralized me" style services (I believe Solis might have said...
  • Process of Change

    The good and bad of unplugging

    • 2 Comments
    Classmates.com is fascinating. New people, new problems to solve, and a opportunity so big it -- well, it's big. I've been so caught up in it, I've largely unplugged from every other connection. There's good and bad in that. The good is this: unplug for...
  • Process of Change

    SMR -- Social Media Release

    • 2 Comments
    Interesting. Some adjustments are finally surfacing. My exposure to PR professionals to date has suggested to me that they were taking an evolutionary approach to understanding and reacting to the online social experience. That's understandable, but not...
  • Process of Change

    The Internal Blog

    • 2 Comments
    I've tried to maintain an internal blog with only mixed success. I'm going to try again. Principally because I believe it's important the new social tools are adopted in-house, and there's no substitute for leading by example. Practical experience is...
  • Process of Change

    Notes on AR23 1

    • 2 Comments
    Picked up a fascinating map through my UC Berkeley Arts 23 course ( Foundations of American Cyberculture ): Here's the site that created it. Thanks Chris Harrison. No, the world isn't flat at all is it?
  • Process of Change

    Stretching the Social Layer Idea

    • 2 Comments
    Tier Three Design, or if you like you could call it a social layer, is going mainstream. I even blogged about it recently -- something I don't do until I'm confident the idea is well on its way and there's no competitive advantage to holding onto it....
  • Process of Change

    Extremistan Rules

    • 2 Comments
    The Black Swan: The Impact of the Highly Improbable by Nassim Nicholas Taleb Read more about this title... A while back I read the The Black Swan. I could have sworn I reviewed it, but I can't seem to find it. Given that it's been out for a while now...
  • Process of Change

    On Creativity Part 2

    • 2 Comments
    In part one I put forward the view that creativity could be learned. In this post I'll discuss how. Or, more accurately, how we've tried to get ourselves out of the box. Be warned, the timing of this post is not ideal. The fruits of this process, for...
  • Process of Change

    Welcome to Enterprise 2.0

    • 2 Comments
    Alex sourced this gem . I'm so jealous... As I sit here and wade through an email distribution alias -- let's call it litebulbous -- that MSers use to discuss new ideas, I'm just seething. Here I am trying to follow interesting discussions across...
  • Process of Change

    Recasting "Of Citizens and Pioneers"

    • 2 Comments
    Crossposting from TWN Many months ago I posted a essay on the original TheWorkingNetwork. That site is gone now, and with it most of the content I had created. In any event, it discussed the stages of the internet as I saw them. I called out three broad...
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