Process of Change

Working Days and Working Nights

  • Process of Change

    Good discussion on Designing for Social Sharing

    • 6 Comments
    I've always found Rashmi's work top notch. This presentation delivered at Webvisions calls out some good rules of thumb for the design of social software systems. The following hit home for me: The first generation social networks such as LinkedIn...
  • Process of Change

    Just a little more on -- What is Community

    • 19 Comments
    I can't help myself. I'm bent on doing my utmost to come to some agreement on the meaning of terms under discussion. It's become top-of-mind for me recently because my group has been part of a general reorganization and the slow process of understanding...
  • Process of Change

    One reason Microsoft cares about the new community services

    • 3 Comments
    Here's an article I wrote explaining a few of the reasons customers should care about the new community services we've built. Microsoft should care, and does, for a variety of reasons. Most of them having to do with customers being happier, better connected...
  • Process of Change

    And I thought The Teaching Company was cool...

    • 1 Comments
    Actually I still think The Teaching Company is cool. I've taken many of their courses and I can testify to the fact that they are high quality. But this is getting too good: http://webcast.berkeley.edu/courses.php I really need a way to do three or four...
  • Process of Change

    Facebook will someday fade, will you?

    • 3 Comments
    Conceptually, I started down this road years ago. The term myspace, to me, was always something owned by the MySpace organization and was certainly not "my space". Alas, connecting personal internet properties of the blog/site kind such that the user...
  • Process of Change

    Gee, I wish I'd of thought of that...

    • 1 Comments
    Sezwho -- very cool. Just signed up. I don't like the "rating" -- cause I'm a fan of "recognition" -- but I've already signed up and can't wait to see how this works out. I'm also not sure how the weighting they discuss will play out in the long term...
  • Process of Change

    Quotes and explanations

    • 1 Comments
    I've been quiet lately. Partly it's because I've so much work work to do, that it's impacted my free thinking time. On the other hand, I seem to have the opportunity to build some new and interesting things at work, so what's to really complain about...
  • Process of Change

    Internet as social space -- how should that affect corporate communications strategy? Part 1.

    • 16 Comments
    It should go without saying -- but I'll make it clear anyway -- that the views expressed herein are exclusively my own. If my boss should see this, or his boss (or heaven forbid his boss), please consider this in the spirit in which it is offered. And...
  • Process of Change

    Claimspace -- The power of simple, reusable, ideas.

    • 2 Comments
    Bear in mind, Claimspace has yet to ship in any form. It's sooo close to shipment (if only partial shipment), it's painful for those of us that have been waiting. Also, be aware that most of the capabilities I discuss below will not be apparent in the...
  • Process of Change

    Social Networking Core Tenets -- KPIs

    • 4 Comments
    My new organization uses these terms. We didn't. We used some others, but the end game is the same. Just to be clear, tenets call out what we value (though not necessarily why), and the KPI's (key performance indicators) are intended to help us measure...
  • Process of Change

    Social Bookmarking, I forgot, I just forgot.

    • 1 Comments
    I don't talk as much about social bookmarking as I used to. Even for me, it's in the shadow of those few lumbering social software giants. In my own defense, it really is hard to tear your attention away from the headlines -- to stop slurping the kool...
  • Process of Change

    The Five Competitive Forces that Shape Strategy

    • 1 Comments
    I was asked recently how I evaluated alternative proposals. The question was asked in the context of social systems designs. And while there are a number of considerations that apply to social systems specifically, that in no way obviates the need for...
  • Process of Change

    Back from vacation...

    • 69 Comments
    Wow. I'm back from vacation and nothing has hit the fan, there have been no slips, no new road blocks, no irresistible forces, in short, we're still on track and making reasonable progress. I'm not sure, but that may be a first for me. How far down...
  • Process of Change

    Diffusion Rate Fly-by -- Customer adoption of social networking

    • 0 Comments
    The factors influencing the rate at which any given innovation spreads throughout a population are well known. Applying those factors remains a bit of an art, but the exercise is always instructive. That's especially so when we start thinking about marketing...
  • Process of Change

    The tools of flow and the value of community

    • 9 Comments
    This article describes the value of the next generation of Microsoft community investments to the customer. Actually it does so three times: short, medium, and large. Short and sweet answer: In the experience of most people, the internet makes available...
  • Process of Change

    A little inspiration I happened upon

    • 1 Comments
    Here are a few diagnostic questions. When you answer “yes” to any of these, remind yourself what your larger goals are to get out of the trenches, and shift from comparing yourself to your direct peers and compare yourself on a larger stage instead. Is...
  • Process of Change

    SMR -- Social Media Release

    • 2 Comments
    Interesting. Some adjustments are finally surfacing. My exposure to PR professionals to date has suggested to me that they were taking an evolutionary approach to understanding and reacting to the online social experience. That's understandable, but not...
  • Process of Change

    Facebook notes

    • 3 Comments
    So I join Facebook . I'm doing their thing for about five minutes, and I discover an old college/post-college buddy I don't really speak to all that often anymore. You know the story: kids, jobs, other crap. So I ask him to be my friend (at that point...
  • Process of Change

    Draft community research wishlist

    • 51 Comments
    I need a baseline so that follow up measures have some meaning. I also need to know more about my customers so that I can most effectively communicate about, and within, the upcoming community services. I've outlined what sorts of things I want to know...
  • Process of Change

    The quest for the best community strategy

    • 1 Comments
    As I said, I've played online games for a while. Yes, that includes the classics, though I'd rather not talk about things that will date me. From where I stand, online games really started getting interesting with Diablo. With Asheron's Call (or EQ for...
  • Process of Change

    Extremistan Rules

    • 2 Comments
    The Black Swan: The Impact of the Highly Improbable by Nassim Nicholas Taleb Read more about this title... A while back I read the The Black Swan. I could have sworn I reviewed it, but I can't seem to find it. Given that it's been out for a while now...
  • Process of Change

    Tier Three Design

    • 2 Comments
    Lots of really fascinating stuff is happening in my world lately. Some of it is a bit unusual. For instance, my wife now refers to me as the Hannibal Lector of Microsoft -- I'm not going to pursue that other than to report that I don't actually bite....
  • Process of Change

    Online Community Roundtable

    • 1 Comments
    http://redplasticmonkey.wordpress.com/2008/03/14/notes-from-the-online-community-roundtable-312-microsoft/ I have to agree with Bill, there were some smart people there, and the conversation was lively. We'll have to do it again sometime. Some other links...
  • Process of Change

    Long distance meeting tools

    • 3 Comments
    I do a lot -- a very lot -- of work with teams whose members are not co-located. That's why I'm aways on the look out for new tools that might improve communications. Because it's usually development projects, the stakes are high -- miscommunication is...
  • Process of Change

    Struggling to simplify the idea of social filtering

    • 2 Comments
    Damn. It's just not simple enough yet. The stocks and flows discussion was too hard. People still find the idea of anticipating and answering questions before the "asker" has the occasion to ask incredible (as in not credible). So I'm thinking that perhaps...
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