User Adoption is the number one factor for success, to achieve it, you must define user & business benefits, create a CRM Roadmap and a plan to manage change with effective end user training & support. These are not the only factors but they are key contributors to achieving user adoption, if you are successful in these, your solution is destined to be irresistible and wildly successful!
User Benefits. Why would your users ‘want’ to use your solution?
Business Benefits. How will your CRM Solution help the Business?
CRM Solution Roadmap. You’ve heard the age-old saying “If you don’t know where you are going, how will you know when you get there?”