Microsoft Dynamics Partner Community Blog

Microsoft Dynamics Partner Events, Information and Tips

April, 2011

  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics CRM is a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers


    This Magic Quadrant looks at CRM software for customer service representatives in the contact center. Social media trends, a strong application and technology refresh cycle, and a demand for analytics and business rules are driving changes in the industry.

    The report is now publicly available here, and at the Microsoft Dynamics Analyst Evidence Kit on PartnerSource.

    The Microsoft Dynamics Analyst Evidence Kit contains third party evidence and other resources for partners to use in their sales and marketing activities. Each month, where relevant, we will update the Kit with additional analyst reports and fresh media quotes as coverage posts.

    Please provide feedback in regards to how useful these resources are to your partner organization.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics GP 2010 R2 is Now Available


    The Microsoft Dynamics GP team is extremely excited to announce the availability of Microsoft Dynamics GP 2010 R2!

    Please visit the Inside Microsoft Dynamics GP Blog for additional information.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics Sure Step 2010 Content Pack 2 Released


    Microsoft Dynamics Sure Step is a key component of the Microsoft Dynamics experience for customers and partners. Several Microsoft team members and partners are involved in the development process of Sure Step to create a consistent, scalable implementation methodology for Microsoft partners to use during Microsoft Dynamics implementations.

    Having consistent processes in place is a huge plus for partners, especially if you are having to increase the workloads for your consulting resources given the economic conditions of the last couple of years.

    The second update to Microsoft Dynamics Sure Step 2010 was released on Friday, April 22, 2011. This update touches on four primary areas of content:

    Microsoft Dynamics CRM 2011, including information for Microsoft Dynamics CRM Online. This content update has an additional focus on rapid deployment of Microsoft Dynamics CRM Online as well as diagnostic tools from the Business Value Planning Services (BVPS) team. New material has been added for the Customer Care Accelerator as well.

    Retail Industry-specific content for Microsoft Dynamics AX, with a special emphasis on the retail industry business value chain and architectural considerations for a Retail industry implementation.

    RoleTailoring for Microsoft Dynamics NAV, providing step by step instructions in determining and establishing user profiles and role centers. Also included is a role oriented view of all Microsoft Dynamics ERP solutions.

    Project Management Library updates to bring the Sure Step project management guidance into closer alignment with Project Management Body of Knowledge (PMBOK) standards as advocated by the Project Management Institute (PMI). Additional work was completed to bring the Sure Step library guidance in line with typical steps followed in Microsoft Dynamics implementations

    If you are not familiar with Sure Step, now is a great opportunity to learn more about this project management and implementation methodology.

    Download and install Microsoft Dynamics Sure Step 2010 today!


  • Microsoft Dynamics Partner Community Blog

    Join Us on May 17 for the CRM 360 Virtual Summit


    Prospects, customers and partners can attend the CRM 360 Virtual Summit to learn how Microsoft Dynamics CRM and industry-specific CRM solutions are improving customer retention and ROI for businesses worldwide. Attendees can learn the value of CRM from top executives and real-life customers who have implemented Microsoft Dynamics CRM in their own businesses, meet with Microsoft and Microsoft partners, and network with peers and Microsoft Dynamics CRM solution providers from the worlds of Distribution & Services, Financial Services, Manufacturing & Resources, the Public Sector, Microsoft Services, and Communications – all online.

    The CRM 360 Virtual Summit has everything attendees want from a conference or trade show with none of the downsides. As a registered attendee, enjoy 24/7 access to our Virtual Summit "Expo Floor" beginning May 2. Stop by anytime to explore Microsoft Dynamics CRM solutions tailored to meet your customers’ needs.

    Join us on May 17 for a full day of speakers, including keynotes by Susan Hauser, Vice President, Worldwide Industry/Global Accounts, Microsoft. We’ll have additional speakers throughout the day, including special guests from the worlds of Communications, the Public Sector, Retail, Financial Services, Manufacturing & Resources, and Microsoft Services. Our speakers will also include real-life customers discussing the difference Microsoft Dynamics CRM has made to their businesses.

    Register today for the CRM 360 Virtual Summit and guarantee access to the keynotes, guest speakers, virtual "Expo Floor," networking lounge, and more.


  • Microsoft Dynamics Partner Community Blog

    Last Chance to Register for Microsoft WPC at the Early Bird rate – $300USD off


    Time is running out for our significant early-bird discount on the 2011 Microsoft Worldwide Partner Conference, July 10-14, in Los Angeles, Calif., USA. Today, Monday, April 25 is the last day to register to attend WPC 2011 at the discounted price of $1,695USD – a $300 savings. Early-bird pricing is in effect through 11:59 p.m. PST, April 25, 2011.

    When you complete Early Bird registration for an All Access Event Pass for WPC (by 4/25), you’ll not only get the Early Bird discount, but also be automatically entered into the WPC Me! SWEEPSTAKES for a chance to win one of five (5) fabulous VIP Packages full of great prizes. Learn More.


    You will hear directly from Microsoft executives and partners about real life, transformational, cloud-related business opportunities, competing to win, and taking full advantage of Microsoft’s integrated product stack.

    • Vision Keynote Line-up: Monday, July 11: CEO Steve Ballmer. Tuesday, July 12: Channel chief Jon Roskill. Wednesday, July 13: CFO Kevin Turner.
    • Value Keynote Agenda: These keynotes will give you insights tailored toward specific solutions, partner business models and customer segments.


    Be sure to opt-in to WPC Connect during registration. Then use the WPC Connect Wall to post your photo and build your profile. You’ll be able to search for partners and Microsoft personnel before WPC 2011, arrange face-to-face business meetings during the conference and schedule meeting space in a variety of convenient event locations.

    Register today.

    Also, don't forget you have until Friday, April 29 to submit your nomination for a WPC Award.


  • Microsoft Dynamics Partner Community Blog

    Americas Operations Center Partner Operational Handbook & Quick Contact Sheet


    With the Microsoft fiscal calendar now in Q4, please ensure your organization is well versed on the Microsoft Dynamics operational guidelines and procedures.

    The Operational Guidelines provide Microsoft Dynamics partners in the United States, Canada and Latin American regions with fast and easy access to detailed information about policies, procedures and guidelines related to the operational support and services available through the Americas Operations Center (AOC).

    This handbook offers:

    • An overview of AOC including its license and business operations model, partner contracts, and partner and customer online portals
    • Details on pricing, placing an order and Credit & Collections
    • Information on partner support and partner programs

    AOC Quick Contact Sheet

    Fast and Easy Reference for Top AOC Resources and Contact Information

    In order to provide a one-stop location for partners to quickly and easily find operations resources and contacts, the Americas Operation Center (AOC) has created a Quick Contact Sheet for your convenience. The Contact sheet includes the most important links and contact information for your fast and easy reference.

    Let the Operations team know if you find the Operational Guidelines and/or Contact Sheet useful. If you have comments or suggestions regarding these resources, please send your feedback to As always, you can also contact operation to get your operational questions answered quickly via Chat Now.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics AX for Retail R2 Review Web Seminar


    Microsoft Dynamics AX for Retail R2 was released on February 1, 2011. (Visit PartnerSource for details.) The release represents another significant milestone in our Retail industry solution roadmap and further accelerates the momentum which is building for Microsoft and Microsoft Dynamics in the Retail industry.

    Attend this upcoming web seminar on Thursday, May 5 at 11:00am Pacific to learn more about the Microsoft Dynamics AX for Retail R2 features including:

    • Item master enhancements - hierarchy view, assortments, tips...
    • Customer master enhancements and requirements
    • Destination - based sales taxes
    • Gift card enhancements
    • Closing process changes
    • Receipt profiles
    • Inventory management enhancements
    • Changes in Retail store connect configuration

    Register for this event on the Partner Learning Center.


  • Microsoft Dynamics Partner Community Blog

    Practical Q4 Closing Strategies – A Yeoman’s Approach to Winning More Deals – Web Seminar


    Microsoft Fiscal Year 2011 Q4 is in full swing, and we want to arm you with the skills to close opportunities more efficiently. Take the time to register for this upcoming web seminar taking place on May 10 at 11:00am Pacific.

    While there is no one closing statement that magically converts deliberating prospects into committed customers there are proven closing strategies that will significantly increase your likelihood of winning more deals.

    Attend this extended 90 minute session to maximize the effectiveness of your Q4 efforts by learning practical closing strategies that ensure forecast clarity, reinforces strategies that win deals and combat fixed bids, and dispel competitive FUD (fear, uncertainty, and doubt).

    By attending this session, sales professionals should learn to:

    • Methodically and maniacally vet their forecast to ensure they are focusing almost exclusively on opportunities that are QUALIFIED to close.
    • Execute proven sales strategies that flush out at-risk opportunities and objections.
    • Proactively execute competitive strategies that strengthen the Microsoft and Partner value proposition.
    • Help prospects understand how fixed bid contracts undermine the realization of business benefits, and increase project risk.
    • Have a model and strategy for effectively handling objections.
    • Create compelling events when prospect business priorities change.

    To increase the probability of achieving your Q4 sales objectives through proven, pragmatic closing strategies, make time to attend this session.

    Register for this event on the Partner Learning Center.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Cloud CRM for Less Promotion – April/May 2011 Edition – Get $200 Cash per License


    In the United States, we've recently expanded the Microsoft Cloud CRM for Less Promotion to move beyond only targeting existing and Oracle customers. Please ensure your organization reviews the April/May 2011 Edition offer details and understands the limited availability of this promotion.

    Your customers can get $200 cash per license of Microsoft Dynamics CRM Online. Until May 28, 2011, Microsoft will send qualified organizations $200 for each Microsoft Dynamics CRM Online Subscription license. Buy 30 seats, get $6,000. Buy 100 seats, get $20,000.

    Business people worldwide are realizing that they do not need to pay a premium for a world-class CRM solution – and your clients shouldn't either. Today, your clients can get a great solution that meets their specific business needs – and save a tremendous amount of money in the process.

    This money could be used any way your customers like. For example, the money can be used to accelerate the implementation of Microsoft Dynamics CRM Online. Whatever the case, Microsoft will send your customers money to help them get started fast.

    In addition to this great offer, all organizations can also license Microsoft Dynamics CRM Online for only $34/user/month! Together, these offers represent a great opportunity to get started with one of the best CRM solutions in the industry.

    Who can qualify?

    • Organizations that subscribe at least 15 Microsoft Dynamics CRM Online licenses.
    • Organizations that sign a two year licensing subscription for Microsoft Dynamics CRM Online.
    • Organizations that currently license a CRM product as outlined in the Terms and Conditions.

    See Offer Terms and Conditions for complete details.

    Visit PartnerSource to access marketing collateral to assist with your sales efforts.

    Please also note the or Oracle promotion is valid worldwide until June 30, 2011.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics April 2011 News & Highlights


    Wondering what the hot topics are for the month of April? Worried you have to sift through volumes of articles on various websites? Don’t worry. We have answers. Take a time out and watch our Microsoft Dynamics April 2011 PartnerSource North America Highlights video. You’ll receive a quick update in 4 minutes!


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