Peter A. Jensen
I have been with Microsoft since 2002, but I have been with Dynamics even longer, starting out with a Dynamics NAV partner in 1992. I currently lead the Partner Programs team in the US Dynamics organization and look forward to keeping in touch with the US Dynamics Partner Community on this blog.
The Microsoft Dynamics SL product marketing team passes along this exciting news regarding the latest release of Microsoft Dynamics SL.
We are thrilled to bring you the exciting news that as of April 1st 2011, Microsoft Dynamics SL 2011 is ready for purchase! In addition, starting on Monday, April 4th 2011 it will be posted to PartnerSource for download. Jeff Wallis, Microsoft Dynamics Product Unit Manager, and his team have been hard at work so it’s very fitting that he is featured below to share his enthusiasm for the rich functionality delivered in this new release. We also are seeing great momentum as we head into the launch activities and in particular Partner Events on our launch map.
Keep driving hard and let’s make this a fantastic year for Microsoft Dynamics SL 2011!
A few thoughts from Jeff Wallis:
Every now and then a new software release feels more significant than others. Microsoft Dynamics SL 2011 is one of those releases. The SL R&D and Product Management teams set out to break new ground by enhancing the development process to significantly improve the customer and partner experience, product value, and overall end user enthusiasm. This is the first release in which members of our customer and partner Advisory Board not only contributed to detailed feature requirements, but also participated in prototype reviews and spec reviews from Milestone 0 through Milestone 4. Thirteen Advisory Board committees applied their in-depth knowledge of use case scenarios, pain points and vertical requirements, and then influenced designs and implementation throughout the life-cycle. It amounts to a huge, uncompensated contribution on their part which will greatly benefit the entire Microsoft Dynamics SL Community. As a result of this unprecedented collaboration, Microsoft Dynamics SL 2011 will launch with more customer and partner excitement and anticipation than any of us can remember.
Why the excitement over Microsoft Dynamics SL 2011? It delivers significant, tangible value for new and existing customers. From a whole new user experience using MBS common controls to a new, game-changing Quick Query solution, to document/image attachments at the record level, and a new web services framework based on WCF. From delivering everything a Project Manager needs to perform his/her work at the job site to a dramatically improved and time-saving multi-company experience, as well as key improvements in managing project inventory and Sales Orders. From a new integration with Microsoft Project Server 2010 to new tools that enable accounting personnel to quickly and confidently reverse or copy GL transactions. Every one of these features was prioritized and shaped by the Microsoft Dynamics SL Advisory Board and Microsoft Dynamics SL User Group. They feel like it’s their release.
We will officially launch Microsoft Dynamics SL 2011 during the SL General Session at Convergence 2011 on Monday, April 11th 2011.
We are thrilled to bring you this new release!
This Magic Quadrant looks at CRM software for customer service representatives in the contact center. Social media trends, a strong application and technology refresh cycle, and a demand for analytics and business rules are driving changes in the industry.
The report is now publicly available here, and at the Microsoft Dynamics Analyst Evidence Kit on PartnerSource.
The Microsoft Dynamics Analyst Evidence Kit contains third party evidence and other resources for partners to use in their sales and marketing activities. Each month, where relevant, we will update the Kit with additional analyst reports and fresh media quotes as coverage posts.
Please provide feedback in regards to how useful these resources are to your partner organization.
Microsoft Dynamics Sure Step is a key component of the Microsoft Dynamics experience for customers and partners. Several Microsoft team members and partners are involved in the development process of Sure Step to create a consistent, scalable implementation methodology for Microsoft partners to use during Microsoft Dynamics implementations.
Having consistent processes in place is a huge plus for partners, especially if you are having to increase the workloads for your consulting resources given the economic conditions of the last couple of years.
The second update to Microsoft Dynamics Sure Step 2010 was released on Friday, April 22, 2011. This update touches on four primary areas of content:
Microsoft Dynamics CRM 2011, including information for Microsoft Dynamics CRM Online. This content update has an additional focus on rapid deployment of Microsoft Dynamics CRM Online as well as diagnostic tools from the Business Value Planning Services (BVPS) team. New material has been added for the Customer Care Accelerator as well.
Retail Industry-specific content for Microsoft Dynamics AX, with a special emphasis on the retail industry business value chain and architectural considerations for a Retail industry implementation.
RoleTailoring for Microsoft Dynamics NAV, providing step by step instructions in determining and establishing user profiles and role centers. Also included is a role oriented view of all Microsoft Dynamics ERP solutions.
Project Management Library updates to bring the Sure Step project management guidance into closer alignment with Project Management Body of Knowledge (PMBOK) standards as advocated by the Project Management Institute (PMI). Additional work was completed to bring the Sure Step library guidance in line with typical steps followed in Microsoft Dynamics implementations
If you are not familiar with Sure Step, now is a great opportunity to learn more about this project management and implementation methodology.
Download and install Microsoft Dynamics Sure Step 2010 today!
I hope everyone is enjoying Convergence! Here is some great information I’d like to pass along from the Microsoft Dynamics Technical Support & Services Team.
The Professional Services Tools Library (PSTL) for Microsoft Dynamics offers a powerful suite of service tools which can help customers change their critical data quickly and accurately. The PSTL provides greater flexibility with customers’ solution, ensures data integrity, and increases the productivity and efficiency of their solution.
The entire library of Professional Services Tools offers a full range of data customization and control utilities.
From April 4, 2011 until June 24, 2011, Microsoft Dynamics GP customers will be eligible for a special purchase offer on the Professional Services Tools Library.
To learn more, email the Professional Services Team, call 888-875-9071, or visit CustomerSource.
With the release of Microsoft Dynamics SL 2011 this month we are introducing two new promotions to assist your sales efforts with both existing customers and prospective customers based in the United States.
Extending the Reach for Existing Microsoft Dynamics SL Customers
Microsoft is excited to announce "Extend the Reach for Existing Customers" - a Microsoft Dynamics U.S. promotion for growing and medium-sized businesses that wish to take advantage of the rich functionality afforded by Microsoft Dynamics Light Users or Microsoft Dynamics Business Portal for Microsoft Dynamics SL. This offer applies to customers who purchased their Microsoft Dynamics SL solution on or before 3/31/2011 and that make qualifying purchases, as defined by the rules of the offer, before 12/22/2011.
Offer Period: April 1, 2011 through the end of the business day on December 22, 2011.
Visit PartnerSource for complete offer details, requirements, exclusions and notes.
Extending the Reach for New Microsoft Dynamics SL Customers
Microsoft is excited to announce "Extending the Reach for New Customers" - a Microsoft Dynamics promotion for growing and medium-sized businesses in the United States that wish to take advantage of the rich functionality afforded by Microsoft Dynamics Light Users for Microsoft Dynamics SL. This offer applies to new customers who purchase a Microsoft Dynamics SL solution from April 1, 2011, until June 24, 2011.
The offer is summarized as follows:
With Convergence officially wrapped up, are your prospects seeking information regarding the upcoming release of Microsoft Dynamics AX 2012?
We've recently launched the official campaign website on Microsoft.com with a variety of resources, including:
Check out the launch website for more information.
Microsoft Dynamics CRM Software Advisor (CSA) partners can now obtain access to Microsoft Dynamics CRM Online through a 12 month development account. This benefit allows partners to demo Microsoft Dynamics CRM Online to customers in a configurable, customizable manner. The offer is available in all countries in which Microsoft Dynamics CRM Online has been released.
For complete information and to sign up, visit the offer website.
Over the next few months, I’ll be highlighting various marketing and sales efforts partners are making to drive more business throughout the remainder of FY11 by leveraging current Microsoft Dynamics ERP offers.
Microsoft partner, Business Solution Partners, recently launched a "Get a Quick Quote Now" banner on their homepage, and they are promoting the quick quote tool and the discounted offers by using a variety of Adwords campaigns.
As David Smooha, CEO, explains:
"The [Microsoft Dynamics ERP] Buy 1, Get 3 Promotion has been a great way to get smaller growing companies to move to Microsoft Dynamics GP now. When you tell a prospect they are getting 67% off of Microsoft Dynamics GP it gets a dialogue going quickly. [The] Buy 1, Get 3 Promotion is a great way to seed pilot programs at your larger prospects."
Business Solution Partners is a Microsoft Gold ERP and Silver CRM competency partner located in Roslyn, New York. They have been selling and implementing Microsoft Dynamics solutions since 1994.
Learn More about Offers
There a variety of promotions and offers available for a limited time between now and June 2011 for United States based existing customers and prospective customers. Visit PartnerSource to access the FY11 Offer Summary Sheets for complete details.
For more information regarding the Microsoft Dynamics ERP Buy 1, Get 3 Offer navigate to the offer homepage on Microsoft.com.
Time is running out for Microsoft Partner Award nominations! With April 29 the deadline for all Award submissions, this is your last chance to gain the recognition you deserve for creating successful solutions built on Microsoft technologies. Differentiate your company from the competition with a prestigious Microsoft Partner Award! Gain onsite acknowledgement at the 2011 Microsoft Worldwide Partner Conference, July 10-14, in Los Angeles.
Winning a Microsoft Partner Award – or placing as a finalist – provides many potential benefits, including new business and customer opportunities, market recognition and press coverage. In addition to acknowledgement at WPC 2011, you’ll have a comprehensive marketing and press kit to help leverage this honor and attract new customers. Click here for more information and submit your nomination today to become a Microsoft Partner Award winner at WPC 2011! Don’t wait: April 29 is the deadline for all Award submissions.
Partners are eligible to nominate themselves for as many awards as applicable – highlighted below are the specific Microsoft Dynamics categories:
With the Microsoft fiscal calendar now in Q4, please ensure your organization is well versed on the Microsoft Dynamics operational guidelines and procedures.
The Operational Guidelines provide Microsoft Dynamics partners in the United States, Canada and Latin American regions with fast and easy access to detailed information about policies, procedures and guidelines related to the operational support and services available through the Americas Operations Center (AOC).
This handbook offers:
AOC Quick Contact Sheet
Fast and Easy Reference for Top AOC Resources and Contact Information
In order to provide a one-stop location for partners to quickly and easily find operations resources and contacts, the Americas Operation Center (AOC) has created a Quick Contact Sheet for your convenience. The Contact sheet includes the most important links and contact information for your fast and easy reference.
Let the Operations team know if you find the Operational Guidelines and/or Contact Sheet useful. If you have comments or suggestions regarding these resources, please send your feedback to firstname.lastname@example.org. As always, you can also contact operation to get your operational questions answered quickly via Chat Now.