Microsoft Dynamics Partner Community Blog

Microsoft Dynamics Partner Events, Information and Tips

October, 2011

  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics CRM Delivers Social Productivity to Customers


    We are excited to announce the new service update for Microsoft Dynamics CRM featuring social collaboration capabilities as well as a unified Office 365 experience and new enterprise cloud features.

    REDMOND, Wash. — Oct. 25, 2011 — Microsoft Corp. today announced the availability of the Microsoft Dynamics CRM November 2011 service update for Microsoft Dynamics CRM Online, as well as for on-premises and partner-hosted deployments.

    Delivering on its commitment to make sales, service and marketing professionals more productive, the Microsoft Dynamics CRM November 2011 service update brings customers new integrated social collaboration capabilities, as well as a unified Microsoft Office 365 experience and enhancements for enterprises using Microsoft Dynamics CRM in the cloud. These new features are delivered at no additional cost to customers and add functionality to the experiences and tools that they’re already using.

    "Across Microsoft, we deliver social capabilities that help customers and businesses build more productive relationships," said Brad Wilson, general manager of Microsoft Dynamics CRM Product Management Group. "By bringing together new social collaboration capabilities in Microsoft Dynamics CRM with familiar collaboration technologies such as Office, SharePoint and Lync, businesses will be able to expand their relationships with customers and gain even deeper insight and understanding."

    Access the complete press release on the Microsoft News Center.

    Additionally, read Brad Wilson’s new blog post Building Your Business Hub: Using the Power of Social for a More Productive Enterprise on the official Microsoft Dynamics CRM blog – the CRM Connection.


  • Microsoft Dynamics Partner Community Blog

    Marketing Materials and Resources for New FY12 Microsoft Dynamics ERP Offers


    Mosey a gander over to PartnerSource and you’ll find a plethora of fantastic resources to utilize within your marketing and sales efforts when promoting the new FY12 offers for new & existing Microsoft Dynamics ERP customers.

    For the SMB ERP Sales Offer – "Give Me 5" (new business), we have provided:

    • Ten tips for maximizing Microsoft offers guidance
    • Customer facing slide
    • Email messaging templates for demand generation
    • Flyer – leave with prospects
    • Online banners & images
    • Copy blocks for email and social media

    And, for the License Model Transition (LMT) Offer (existing customers), we have introduced:

    • Web seminars
    • Publically accessible website explaining customer benefits
    • Product capability guidance
    • LMT Policy
    • To Customer – Partner Templates

    Don’t forget to review all current offers in market by accessing the Offer Summary Sheet on PartnerSource.

    Good luck selling!


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics ERP Accelerated Sales Process Web Seminar Series for Partners


    The United States partner training & readiness team has recently built out this great on demand web seminar series to help Microsoft Dynamics ERP partners put together a more consistent and accelerated sales process. According to their PartnerSource article…

    Changing prospect buying behaviors, competitive sales tactics and increasing SaaS adoption are all driving a need to accelerate sales cycles and lower sales costs. This series identifies the differences between a traditional strategic five-phase sales process and an accelerated three step process, and then explores strategies, tactics and the underlying sales artifacts that support a partner’s ability to predictably close a higher volume of profitable opportunities.

    To execute an accelerated sales strategy, partners must:

    • Define qualification criteria that clearly identifies accelerated sales process opportunities
    • Develop and implement sales cycle control documentation
    • Establish selection process and criteria alignment with the buyer
    • Standardize and automate repeatable sales cycle activities
    • Improve sales professional "soft skills" questioning/listening, objection handling and closing skills

    For a deeper exploration of the characteristics and mechanics of an accelerated sales process and methodology please attend the follow-on Accelerated Sales Process training sessions (Phase 1: Qualification; Phase 2: Proof; Phase 3: Close).

    To access the complete series of sessions visit PartnerSource.


  • Microsoft Dynamics Partner Community Blog

    Kati Unplugged: ERP Cloud Trends at Directions 2011


    Countdown to the Cloud banner

    A Blog Series for Microsoft Dynamics Partners by Kati Hvidtfeldt, US Microsoft Dynamics ERP Cloud Lead.

    Kati color 2004The Directions 2011 event in Orlando earlier this month offered the Microsoft Dynamics ERP Cloud team opportunities to connect with Microsoft Dynamics NAV business partners and gain both a closer and broader perspective on the business. The team noticed a marked shift in partners’ interest in cloud solutions, and a more positive outlook on the business in general. In this first blog in the Kati Unplugged series, we’ll get a view from the field from Dan Youngers, Microsoft Dynamics ERP Cloud Champion, West Region.


    At Directions this year we witnessed a 180-degree shift in partners’ attitudes about incorporating cloud solutions into their businesses. In 2010 many of the partners at Directions weren’t considering the cloud delivery model in their business plans. This year Microsoft Dynamics hosting partners are seeing a substantial uptick in interest from the Microsoft Dynamics NAV partner channel looking at incorporating cloud solutions into their offerings.

    This change in mindset is a result of several factors:

    • Nearly all ERP vendors are now offering a cloud solution or are messaging around the cloud.
    • Competitors not already offering cloud solutions are bringing the cloud discussion to the table and beginning to think about how they will bring cloud solutions to market.
    • The Directions event featured more than 10 cloud breakout sessions, and these sessions were among the most attended.
    • Partners are beginning to see the writing on the wall: If they are not seriously thinking about transitioning to the cloud, in just a year or two they will be behind other Microsoft Dynamics channel partners and it will be harder to catch up.

    The bottom line: It’s time for partners to get moving and figure out how to incorporate cloud solutions into their business plans. Visit the Microsoft Dynamics Countdown to the Cloud page on PartnerSource for more information.

  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics Partner Service Plans – Your Guide to the Right Plan & Services


    As many of you know, the next generation Microsoft Dynamics Partner Service Plans launched on July 1, 2011. Recently, the partner services team has created some additional documentation to ensure you are selecting the proper plan for your partner organization.

    Per the services team, a Partner Service Plan for Microsoft Dynamics is a smart investment in your business. It offers the training, tools, and support you need to help achieve your business goals. It is also an excellent value because you can access the services you need at a very competitive and reasonable cost. Choose the plan that is geared to your organization’s needs:

    Check out these resources and learn more today!


  • Microsoft Dynamics Partner Community Blog

    New Microsoft Dynamics Customer Support Plan Now Available


    Our Microsoft Dynamics services and support team shares this important update.

    Beginning October 3rd, 2011, Business Ready Advantage Plus (BRAP Plus) will be available for Microsoft Dynamics AX and Microsoft Dynamics NAV customers in select countries, including the United States, Canada, United Kingdom, Australia, New Zealand, South Africa, and Denmark.

    It’s win-win for you—and your customers. The business world and economic climate are changing, and customers are demanding more from their business solutions. As you offer your customers more choice in their solutions and deployments you also need to evaluate the way you provide support and services to your customers. Microsoft is pleased to introduce the Business Ready Advantage Plus Plan (BRAP Plus) for Microsoft Dynamics AX and Microsoft Dynamics NAV customers, allowing you to provide more choice to meet your customer’s unique needs.

    For the past several years, Microsoft has offered BRAP Plus for other Microsoft Dynamics products in North America and select LATAM countries.

    Please note, a variety of services related communications have been shared over the last month. You can access them through the links below.


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