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February, 2011 - Education - Site Home - MSDN Blogs
The Australian Education Blog
Ray Fleming's take on what's interesting in Education IT in Australia

February, 2011

  • Education

    DFEEST uses Live@edu


    I was browsing through the list of case studies on the Microsoft website today, and saw that we'd published a case study at the end of January on the adoption of Live@edu for colleges in South Australia.

    Image from Till Westermayer licensed under Creative CommonsI'm new to Australia, so the story reads a little bit like Alphabetti Spaghetti because of the acronyms like DFEEST (Department of Further Education Employment Science and Technology DFEEST), TAFE (Technical and Further Education) and SA (South Australia) - which then produces service delivery names like 'TAFE SA Connect'.

    Acronyms shouldn't surprise me really, as my own job role is as in the EPG PTU as Education IMDM - and that's not something that I've worked out how to say in a real-world friendly way.

    Anyway, back to DFEEST and Live@edu. They needed to build a new messaging platform for their 85,000 staff and students, either using their existing Novell Groupwise solution, or using an external email service. Once they'd decided to go to a Cloud service provider, they evaluated both the Microsoft and Google solutions, and chose the Microsoft Live@edu service. They used a Microsoft Gold Partner, Dimension Data, to deploy the service and migrate their existing email users to the cloud, and gave their users access to the full set of email, collaboration file sharing and instant messenger tools. And the whole shebang was implemented within 12 weeks.

    The big benefit for DFEEST is that they're saving money, at the same time as delivering a better services to their users. As Richard Rains (the ICT Services Manager at TAFE SA Adelaide North Institute) put it:

      If we had extended the existing hosted electronic messaging system to 85,000 students and staff in the TAFE SA network, it would have been cost-prohibitive. The total implementation and management costs for Live@edu were significantly less, so there has been quite a substantial cost saving.  

    You can read the full case study on the DFEEST Live@edu implementation here

  • Education

    Windows Intune availability date for education


    We all know that we're living in a time of rapid change, and that the increasingly mobile status of our users - both students and staff - is creating increasing challenges for delivering a robust and secure IT infrastructure. We're responding to that with development of our conventional IT management tools, and also by creating a new wave of management tools designed to allow you to keep your more mobile users up-to-date, secure and supported.

    One of the new tools in your armoury for systems management is Windows Intune, which is a subscription service that allows you to manage your desktop and laptop computers in a different way. Overnight we announced the Windows Intune availability date, which is 23rd March 2011 (this date also applies for the 30-day trial version).

    You can find out more about Windows Intune on the website, and I recommend that you consider how it could help you in two key scenarios in education:

    • If you're a business providing IT support for a local school (perhaps if you provide shared technicians for a bunch of junior schools), and you want a model that reduces the need for in-personal, hands-on technical management.
    • If you're in a school, TAFE or university where you have users increasingly taking machines off campus for longer periods, you should consider whether this helps you to manage specific groups (for example, PhD researchers who are away from campus for six months in another country)

    image Find out more about Windows InTune

  • Education

    Gathering clouds in education


    Cloud Power Logo

    It doesn't surprise me any more that what people perceive is happening is often different from what is actually happening.

    My example is the adoption of Cloud services in education, which is happening faster than people perceive - and it's also happening more frequently with Microsoft's Cloud services.

    Last week at the US Public Sector CIO Summit, we announced that another 16 government and education customers in the US had adopted Microsoft's Cloud services, including Portland Public Schools, the University of Albany, Fashion Institute of Technology, and Vanderbilt University. They join established customers including the states of California and Minnesota, California State University, the State University of New York, New York City Public Schools, the Kentucky Department of Education and the University of Georgia.

    These customers are moving onto the Live@edu email service (You can read the full press release here), and I guess that as Office 365 for education gets closer, there will be even more people planning to move to Cloud services - with two key drivers: reducing cost and improving the service levels for users.

    You can hear about the reasons that Portland Public Schools adopted Live@edu in this video.

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    Can't see the video above? Play the WMV version

  • Education

    One in six schools block Wikipedia


    This morning's Sydney Morning Herald ran an education story "Teaching the Facebook Generation". The overall piece looks at how social media impacts on the relationship between students and teachers, and is worth a read to understand some of the issues faced in today's school environment, where Web 2.0 has both upsides and downsides.

    What caught me eye was some numbers on the proportion of Australian schools which block various websites:

    • 86% of schools block Facebook
    • 57% of schools block YouTube
    • 14% of schools block Wikipedia

    These stats are from the 2009 report "Web 2.0 site blocking in schools" from the Strategic ICT Advisory Service, which is funded by the Australian Government’s Department of Education, Employment and Workplace Relations.

    I understand the block on facebook in schools (although it's a little futile, because most students who want to can get to it any time that they want from their phone), and I kind of understand the YouTube block (although, some of best educational learning resources, like the 2,000+ videos Khan Academy for maths, get swept up into the all-encompassing ban, depriving students in the classroom of the chance to learn alongside the students who have taken 40 million free lessons on Khan Academy).

    What surprised me was that 1 in 6 schools block Wikipedia. Okay, not everything in it is 100% accurate, but researchers have demonstrated it is as accurate as conventional encyclopaedia's (and Wikipedia itself has an excellent self-reflective article on it's own accuracy). My daughter came home from school with a project on Antartica exploration, with specific instructions from her teacher that she must not use Wikipedia for her research.

    What worries me is that we're already falling behind with testing students for the skills needed for the 21st Century workplace - but are the technology restrictions meaning that we are also failing to teach the skills they need? For example, if so much of modern business involves integrating the web (eg a marketing agency with no skills in social networking will soon be an ex-marketing agency), how do we teach the skills the students will need as they move into the workplace? As businesses create their own internal social networks, wikis and information marketplaces, what's the correct way for a school to keep up with the skills and technology needed, whilst fulfilling their duty of care to their students.

    Most IT managers I've met in schools focus on the systems and processes (for example, they think about SharePoint as a way of controlling information flow and processes), whereas exactly the same systems could be turned upside down - put the user in control, and enable social networking and wikis within the safe environment of a school community. Is that what's happening in most schools? Or is it easy to ban something, but tricky to enable an alternative?

  • Education

    The Lower Cost Cloud - Part Three (or should that be Part Free)


    After writing about the use of Cloud services in Education a couple of times this week, here's another bit of info - how to get yourself onto the Cloud for free.

    The story so far: Moving to the Cloud allows you to build more scalable and lower cost IT services for students, staff and parents. It's relevant whether you are a software developer wanting to develop a new application (or update an existing one), or you're an IT developer in a school/TAFE/university and you need to deploy a new application (like an online test, or a parental feedback system). The examples we're seeing, using Microsoft's Windows Azure allow developers to build, test and deploy an application in the Cloud very quickly, at very low cost. Basically, Windows Azure is a massive bank of servers, deployed in our data centres, that you rent to run your application, and which use .NET and SQL. You programme using the same techniques you use for apps for your own servers.

    There are some differences to running a Cloud service - for example, instead of ordering servers, licences and services, you simply sign up for a Windows Azure service using your credit card. Are you suddenly thinking: "Hold on, you want me to give you my credit card?". Yup, that's how it works. It's basically a service that you buy online, so like everything from eBay to Amazon, it's suddenly the land of the credit-card-consumer. In education and business, that can be tricky - we don't all wander around with a corporate credit card in our pockets. Your boss may not even have a way of repaying you for buying computing power on a credit card!

    So I was interested to see that the Windows Azure team have come up with a way of demonstrating the value to your boss, without first having to dip into your personal bank account. Phew Smile

    There's an introductory offer for Azure now which allows you to build and deploy apps, and get the computing power you need free until June. Basically, you can grab 750 free hours of an Azure 'Extra-Small Instance' - basically a virtual single processor Windows Server 2008 R2 server with 20GB of storage - without having to hand over any money (normally, you'd pay 5 cents an hour for this). Although you're only saving $37, what you're really getting is the chance to play with Windows Azure, and build something to wow your boss, without having to load the $37 on your own credit card. And hopefully, you can then demonstrate just how much money you'll save them. The table of Windows Azure costs makes interesting reading - if you wanted an 'Extra Large' server, with 8 processors, 14GB of RAM and 2 terabytes of disk, you'd pay less than a dollar an hour.

    (And a final bonus, if you want to read stories of other people moving to the Cloud with Windows Azure, take a look at this very fancy web page, where you can see a pile of case studies in very, very visual way)

  • Education

    The Lower Cost Cloud - Part Two


    imageYesterday I used an example of school examinations to show how IT has to cope with peaks and troughs (where the systems get intensive use for a few weeks each year, and then lie idle for much of the rest). Overnight I got an email from a colleague pointing me towards the video below - which illustrates  the exact scenario I gave.

    In New South Wales, Janison have delivered an examinations system for students , where Windows Azure Cloud services were used to deliver high capacity for a short burst - these exams run once a year, for half a day. In this case it delivered 300 virtual servers instead of having to build a data centre with 60 dedicated servers-  and it reduced the cost from hundreds of thousands of dollars to under $1,000. What Janison were able to do was switch on 300 Azure servers at 5am, run them for 12 hours, and then switch them off - and only pay for that time, at $40 an hour (NOT $40 per server per hour - $40 for 300 servers!).

    Which leads to a question: What's the business problem that you could now solve with the Cloud, that wasn't affordable to fix before?

  • Education

    The Lower Cost Cloud


    Before I left the UK, I had plenty of meetings and discussions with Microsoft partners and education customers about the impact of Cloud services in education - not just hosted email and collaboration services (like Live@edu), but also the data centre services used by developers and software companies, like Windows Azure. Cloud services are evolving in a way that challenges the fundamentals of IT provision in education - matched with an evolving user base who want anytime, anyplace access to services and data.

    Even hugely centralised systems, with large core databases, aren't immune to the changes driven by Cloud services - for example, the large economies of scale (and resulting lower bills) that come from using the shared datacentres that are part of the Cloud. And the other key benefit is the ability to scale a service to match the users - both upwards and downwards - which is really useful in education, which has big peaks and troughs of system usage:

    • Learning Management Systems with 38 weeks a year of heavy student use, and then 14 weeks of minimal use.
    • Examination systems with three weeks of very high use, and 49 weeks of nothing.
    • Admission systems that have a peak period of 3 months, and then go quiet for 9 months.

    In all of those examples, the ability to 'switch on' lots of Cloud servers for a short period, and then then 'switch off' is very different to the conventional model, where you build a private server farm capable of handing the peaks, with long periods of idle use in the troughs. And sometimes the cost of the servers needed for the peaks would be so prohibitive the whole project was too expensive.

    So moving to the Cloud in education isn't just about outsourcing your data centre - it is also about building a different model of service delivery that could allow you to deliver what was previously unaffordable. And if you can just switch it on and off like a light switch, then you can think quite differently.

    For an example of how the Cloud can help, read about how the Windows Azure service was used to rapidly develop and deliver a web service as part of the Queensland relief efforts.

  • Education

    Reducing IT costs in education


    There is continuing pressure to reduce IT costs in education, perhaps to find resources and budget for new projects - and that means cutting the cost of running an existing project. But when you start thinking about reducing IT costs, how often do you consider the impact on other budget centres? I ask the question because there are many occasions when a small increase in resource in IT will deliver a much bigger reduction in resource or budget outside of IT. For example, reducing energy costs instead of reducing IT costs.

    In terms of power management of desktop computers, there is often a significant saving possible, because of the large amounts of computers in a typical school, TAFE or university. But because the costs are not visible to IT, it can be missed.

    But there's a four figure saving possible, every year - so perhaps I can share some advice as four steps that could save you $15,000

    1. Go down to your local Bunnings and buy a power monitor plug. They cost $20-$30, and they'll let you monitor all kinds of devices.
    2. Plug it into one of your computers for a week, so that it can tell you how much it costs per week/day/hour.
    3. Walk around your school/campus at 5 o'clock and count the number of unused computers that are switched on.
    4. Work out what it's costing you per year for unused computers left switched on
    5. Go and see the principal with your back-of-the-envelope stats

    If you've not done something like this before, I guarantee that you're in for a surprise!

    Although there are lots of other case studies, you may be interested to read how we've rolled out power saving settings within Microsoft (and if you think your teachers are hard to please with technology, imagine what it's like providing IT services for 100,000+ IT geeks).

    Our IT team at Microsoft have recently implemented a worldwide power management strategy across 165,000 desktop and laptop computers used within our business right around the world, to contribute to our goal of reducing our carbon emissions by 30% over five years.

    The benefits that they've calculated are:

    • 27% drop in power used by managed desktop computers
    • 12.33 kilowatt hours saving per desktop per month
    • $12 to $15 saving per desktop computer per year

    imageIn the case study, the framework of power settings are discussed, along with the practical implications and the lessons learnt. For example, the first method used was a simple policy setting on setting up a new user/computer, but they found that 80% of users simply permanently overrode the setting within 30 days. The second method was to have an extended 60-minute time-to-sleep setting, which would be refreshed regularly, so that even if the user changed it temporarily (eg to stay on for a presentation) it would reset again later.

    The team relied very heavily on System Center Configuration Manager, which meant that they could apply policies and measure the impact of them over time. The chart on Power Environmental Impact is one of the examples from the pilot. Having data displayed in this way allows you to demonstrate the savings impact to your senior management team, and calculate reduction in your carbon footprint or energy bills.

    You may not need to use System Center - you can make a start simply for free by changing some of the default power settings when you deploy new computers . But if you've got hundreds of computers, it might be worth starting to calculate just how much money you might save with a much more comprehensive power management strategy.

    Learn MoreRead the full Microsoft IT case study on power savings with Windows

  • Education

    When software is indistinguishable from magic


    Sometimes you see people do something with software that looks more like a magic trick. The really visual examples end up on the stage at TED. But sometimes the examples are just too technical for a broad audience - like the two videos below about desktop optimisation.

    I've heard about the power of virtualised desktops for a long time. And it was when I watched this video that it all clicked together for me and made sense of just how useful this would be for an education customer. The ability to deploy a massive arrange of software applications, without having to worry about them clashing with each other or causing your computers to become unstable. And the way that the applications, operating system and user files can just follow your students around.

    Because most education network systems were setup before this kind of technology became popular, it's little used in schools today (although increasingly in higher ed). But this approach seems to solve lots of real problems that IT managers in education face every day.

    Watch the two short demonstrations (both in plain english!) and see if you can distinguish the difference between 'magic' and the 'optimized desktop'.

    Part One - an overview


    Part Two - the really magic bit
  • Education

    Free graphic calculator and an easy step-by-step equation solver


    One of the things that many schools and teachers miss out on when they think of Microsoft is the wide range of software that's free. It ranges from the things you already know (like Windows Live Messenger) to more technical applications (like the free version of the Visual Studio Express). But did you know that there are also a range of education specific applications to help teachers and students? And that these are free too?

    imageOne that's just been updated is Microsoft Mathematics, which contains a graphing calculator, an equation solver, a formulae and equations library, unit conversions tools etc (handy for old folks like me that work in feet and inches when the kids work in metres and centimetres).

    The Step-by-Step Equation SolverThe equation solver and graphic calculator allow you to take complex mathematical concepts and visualise them on the screen as charts and diagrams. And the best thing about Microsoft Mathematics 4.0 is that it is free - and doesn't need Office or anything else on your computer - just Windows.

    Find out more and download Microsoft Mathematics here

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