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Ray Fleming's take on what's interesting in Education IT in Australia

  • Education

    Update 4: Windows 8 apps for education

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    After last week's launch of Windows 8 and the Microsoft Surface, it's no surprise that there's more interest in education apps. And there's plenty of new Windows 8 apps for education being added to the Windows Store. I've actually got too many for one blog post, so I'm working on another blog post even as I hit 'publish' on this one…

    For all my recommended Windows 8 Education Apps, follow this link, which has a list of 20+ apps for you

    More free Windows 8 Education apps from the Windows Store

    As with my previous blog posts (Updates one, two and three) you can click on the Link to see each app in the Windows Store, and if you're running Windows 8, you can then just install from there.

    image 

    CareerPath

    Link
    CareerPath hasn't been designed specifically for students or education users, but as soon as I saw I could see how it would be incredibly useful in High School, TAFE or University. What it does it to allow you to explore career paths, based on a database of 30,748,234 datapoints about careers progression.

    Students can search on a particular career choice, and position, and see how people have historically got into that role, and where they have gone on afterwards.

    image

    The really clever thing that I found is that by connecting it with my LinkedIn account, it would offer me suggestions of people who could provide coaching or mentoring for my next career step. As university students start to build their social connections (via Twitter, LinkedIn and Yammer) geared towards employment, then they'll start to get more value from their existing and potential connections and from CareerPath. And then the final piece of the puzzle is that it helps you find job openings locally in specific career roles.

     

    image 

    Kno Reader

    Link
    Kno is a digital textbook reader which has been specifically designed for students and courses, rather than being a generic ebook reader like the Kindle and Book Reader apps I'd previously mentioned. The kind of things that Kno makes possible are:

    • Automatic flashcard creation
    • Smart Links, to interactive support materials, videos, interactive modules etc
    • Shared study through social sharing – either student-student, or teacher-student
    • Personal study journal
    • Advanced search that allows you to search across books, courses, terms, notes etc

    Find out more on the Kno website, or try out the web-based client for Kno on your current PC

     

    image 

    Attendance

    Link
    Attendance is one of hopefully many apps that we'll see that help teachers perform standard tasks – in this case, to take a class register. You may already have a system for this that integrates closely with your student management system, but find this useful for specific scenarios in TAFE or universities, or for school trips or sports activities (imagine if you put this onto a Windows 8 touch-based slate for a trip out of school, with students' names, photos and mobile numbers).

    image

    It's core features include:

    • Take Attendance – Mark students as Present, Absent or Late
    • Notes – For each class session, you can store a note for each student and the entire session
    • Calendar – Switch between class sessions and create new ones using a calendar
    • Messaging – Send an email message to all students in a class, all the students that are flagged in a class, or an individual student
    • Student Details – See how a student is doing in each class, with their attendance information displayed in a calendar
    • Random Student – Pick a student at random. Great for calling on student during class for questions and greater interactivity
    • Group Students – Place students into groups, either automatically at random or manually. You can create multiple sets of groups that are saved by the applications, for example, one for each project

    Bonus thought for software developers: This developer obviously got in early and reserved the name 'Attendance' in the Windows Store for their app. Have you registered your names yet? You might want to get in early to get the obvious, search-friendly name reserved for you app idea!

     

    image 

    Amity

    Link
    This is an app created by Amity University in India, and it's a great one to look at if you think that your school/TAFE/university needs an app. It provides students with access to personalised information, such as their class schedule, class information, information from the student system (like attendance, assessment results) and university news. And it also contains standard information, such as contact info, an online directory, a news feed and noticeboard

    image

    And, as you can see above, it looks very cool too!

  • Education

    Windows Azure–training for education developers in Brisbane

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    image

    If you're a developer, and you're wondering how to start using cloud services to help build a more scalable, or more easily deployable application, then make a date for 10th December in Brisbane. Our developer evangelists are running a free three day workshop for Developers, Architects and Development Leads to learn about our Windows Azure cloud services and how to integrate them into applications.

    There are a range of educational applications developed in Australia that are already running on the Windows Azure cloud, or using it to help scale up to hundreds or thousands of individual education institutions and millions of students:

    • ClickView use Windows Azure to provide a smart digital video delivery and sharing service for schools and TAFEs
    • myMart3 use Windows Azure to provide a school reporting system for teachers
    • Avaxa use Windows Azure to provide an alternative implementation for student management systems, that avoids the need for servers in your institution
    • Janison use Windows Azure to enable 65,000 students to take an online science test in NSW at the same time, using the Cloud Assessment Framework, CAFE

    And the workshop will give you a chance to be the next big app!

    Here's some key details of the hands-on training workshop:

     

    What Am I Going to Learn?

    At this Azure Training Workshop you will learn how to use each of the key Windows Azure features and services to build and move a variety of apps to the cloud. You will see how to build web sites, mobile applications, and enterprise-class applications.

    The Azure Training Workshop is a great place to get deeper experience with Windows Azure development or to learn what’s new with the latest Windows Azure features.

     

    And even better, this training is free, so there seems to be no decent excuse to leaving a developer in the dark… (And building applications that use the Windows Azure cloud can't really be any harder than building apps that don't, because even I managed to run up a Windows Azure server in the cloud, to run a WordPress installation, without additional help from my local geeks!)

    BONUS EVENT: If you can't afford three days to focus on development with Windows Azure, then how about a one-day DevCamp, which is more of a 'follow along as we demo' workshop. This is probably more suitable for you if you're running IT systems in schools or TAFEs, but not a hardcore, full-time developer.
    It's too is in Brisbane, on 19th November.
    More details here

    Make a dateMake a date: Find out more, and register for the free Windows Azure workshop 10-12 Dec in Brisbane

  • Education

    Update: Microsoft Education roadshow in Sydney on 23 November, then Adelaide, Melbourne and Perth

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    image

    A reminder of our roadshow – which kicks off in Sydney in a week's time

    We've got together with a couple of our partners – Generation-e and Paradyne - and are heading out to Sydney, Adelaide, Melbourne and Perth with an education roadshow for schools. And the timing's perfect, because we've got the opposing effects of rapid technology change and squeezed IT budgets, happening right now.

    So we thought you might want some help to consider how to make effective use of cloud technology, and providing your students with sustainable access to a 'no compromise' learning device. Plus, for the IT enthusiasts, there's a need to fill the insatiable appetite for learning about the new technology and product releases – like Windows 8 and Office 365. And that's what the roadshow is all about.

    Logos - Microsoft Paradyne Generation-e

    Agenda

    The aim of the agenda is to pack in as much as possible, and still leave enough time at the end for you to talk with colleagues from other schools and get the chance to see some of the latest Windows 8 devices, and touch and feel some of the new laptops, slates and all-in-one computers.

    8:45am Registration
    9:00am Welcome
    9:15-10am Learning Re-Imagined with Windows 8
    10am-11am Windows 8 Deep Dive: Management, Security, Usability, Devices and more
    11am-11:15am Morning Tea
    11:15am-12pm How to empower your staff, increase productivity and reduce IT costs with cloud computing
    12pm-12:45pm Enhancing collaboration and communication in schools with Lync
    12:45pm-2pm Lunch & Showcase of some of the latest devices

    Make a date: Find out more, and register for the Microsoft Education Roadshow in one of the following cities:

    Make a dateSydney on 23rd November, at our North Ryde offices
    Adelaide on 26th November, at the Microsoft Adelaide office
    Melbourne on 28th November, at our South Bank office
    Perth on 30th November, at Wesley College, Como

    I'll be speaking at the Sydney one, so I'll look forward to meeting some of you face to face next Friday. I'd better work out what I'm going to talk about soon Smile

  • Education

    Supporting and Enhancing Office 365 deployments with IT Academy

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    Office 365 Microsoft IT Academy logoAre you using Office 365 for education, or thinking of it? Well, there's some help available in the IT Academy programme to ensure all your staff, students and administrators are using it to its fullest potential. Which, let's face it, can be a huge task for a school or institution. Each individual has separate training requirements and starts with a different understanding of Office 365.

    IT Academy now offers a seamless access to its training materials and resources through Office 365 for Education. Not only do you get resources to enable a successful deployment and implementation of Office 365, but all Office 365 for education users can have single sign on to the IT Academy's members site.

    If you're not quite sure what IT Academy is, it's a global skills program that enables academic institutes to gain training and certification on Microsoft technologies; everything from fundamental productivity skills (e.g. MS Word, Excel, PowerPoint and Windows 8 & Office 365) to Advanced IT Professional courses. And in Australia there are over 450 institutions delivering it. There's more info on IT Academy in Australia here.

    IT Academy offers the following:

    • The latest Microsoft software for labs, classrooms, and PCs used by students
    • Access to a wide range of Microsoft E-Learning courses and the Instructor Learning Management System (LMS) to help track and monitor student progress
    • Discounts on official courseware that is available to academic institutions only
    • E-Reference Libraries that offer instant access to over 127 Microsoft Press books online
      (Hmm, as you'll realise I just copied that line from somebody else. I'm guessing that 'over 127' means there are 128 books online Smile)
    • TechNet subscriptions, which provide a wealth of resources for educators seeking to expand their professional development and students mastering IT professional concepts and skills
    • Marketing tools to promote the association with the Microsoft brand and official certification

    Office 365 Content & Resources

    For Office 365 users, and those planning deployment, the Office 365 content in IT Academy is split into 2 bits - administration & deployment and users. There is a range of eLearning, certification and press books available to complete your user and administrator training plan.

    Administration & deployment training

    For managing and deploying Office 365, Microsoft exams are available now for Administering Office 365 and Deploying Office 365

    And the learning resources are:

    • Administering Office 365
    • Getting Started with Office 365
    • Managing Office 365 Users, Roles and Identities
    • Installing Client Computers with Remote Connectivity for Office 365
    • Administering Exchange Online Mailboxes and Groups in Office 365
    • Managing Exchange Online Security and Compliance in Office 365
    • Configuring Exchange Online in a Hybrid Environment for Office 365
    • Integrating SharePoint Online with Office 365
    • Integrating Lync Online with Office 365

    User Training Content

    The Microsoft exam for this part is the Office 365 Microsoft Office Specialist Exam

    And the learning resources are:

    • Communicating and Collaborating with Microsoft Office 365
    • Sharing and Working with Teams Using Microsoft Office 365

    And the accompanying Microsoft Press books are:

    IT Academy is available for direct purchase or can be added to any volume licence agreement. For more information about IT Academy please visit www.microsoft.com.au/itacademy or contact Richard Ryan our Australian IT Academy program manager.

  • Education

    The Imagine Cup team that made it into Time's Best Inventions of the Year 2012

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    In TIME magazine's Tech website, they've recently published the Best Inventions of the Year 2012, which includes indoor clouds, a drifting fish farm, the MakerBot Replicator 2, the Tesla Model S and Enable Talk gloves.

    Enable Talk gloves and the Imagine Cup

    The fact that the Enable Talk gloves are in TIME's Best Inventions of the Year 2012 list is amazing because of the back story.

    They were created by four Ukrainian university students as their entry to the Imagine Cup, to allow speech and hearing impaired people to communicate more easily. The gloves contain sensors that recognise sign language and translate it into text on a Windows Phone, and from that into spoken words. So they quite literally allow somebody with speech impairments to talk – without the listeners having to learn sign language.

    imageThe four students were the Ukrainian team that entered into the global Imagine Cup, which Microsoft run.

    The Imagine Cup 2011 provided me with one of my most inspiring days of 21011, so it was fantastic to see the global finals for the Imagine Cup come to Sydney in 2012 – with teams from 75 countries competing to win the Imagine Cup. And I was lucky enough to be there at Imagine Cup 2012 as a staff volunteer, watching these inspiring students pitch their ideas to a worldwide bank of judges, and to aim to beat the other 300,000 students who entered, to be crowned as winners of the Imagine Cup.

    The Ukrainian's eventually won the Software Design category with their project, and obviously impressed more than just the Imagine Cup judging panel.

    I've always been a fan of the Imagine Cup, and it's power to help students take the world stage of innovation – and to see a small group of dedicated students go from competitors to appearing on a TIME Magazine list of 'Best Of…' is just amazing!

    To see Enable Talk in action, watch their video from the Imagine Cup finals, below and find out more about the team at enabletalk.com

    The Imagine Cup 2013

    The 2013 Imagine Cup is in Russia, and the wording on some of the advertising for it now makes absolute sense in the context of the story above!

    The Imagine Cup 2013

    The worldwide finals for the Imagine Cup 2013 are going to be held in St Petersburg, Russia. And they are open to teams of four students from high-schools, TAFEs and universities around the world (students must be 16+). Teams must register by March next year, and the Australian judging finals will take place by April 2013 – they'll pick the team to represent Australia in St Petersburg.

    Do you know any students who are ready to start their journey, and perhaps make it onto TIME's list of Best Innovations of 2013?

    Find MoreFind out more about the Imagine Cup 2013, and how to enter

  • Education

    How to help students fly first class?

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    I'm starting to see a number of Windows 8 apps that are creating a personal experience for their users. And the latest, for Emirates - one of the world's fastest growing airlines- made me think about the parallels to education.

    The Emirates KIS app for Windows 8

    Emirates have just announced that they are using a custom Windows 8 application, and touch slate, to personalise the journey for their passengers.

    They serve over 15 million passengers a year, on 125,000 flights to 74 countries. It's a pretty diverse customer base, and one of the challenges they will face is how to deliver a personal experience for their passengers – and to continue to improve already great experience for their First Class passengers. To help, the cabin staff will have a Windows 8 tablet, with the Knowledge-driven Inflight Service (KIS) app next year:

      The KIS app is a fully immersive crew and customer management solution that captures important passenger data around preferences and history. For example, details around previous trips, any issues a customer had during their travels, preferences (food, wine, seating, etc.) are stored in the app to help the crew better serve the needs of customers. Pursers use the app prior to each flight to brief the cabin crew, enabling them to provide an exceptional level of personalized service. The crew can also use the app to upgrade Emirates Skywards members while in flight to Business Class or First Class, as well as record customer feedback that is delivered straight to Emirates management once the flight lands.  

    Over the next year, they will roll out 1,000 devices, so that the purser on every flight will have access to the app, and the customer data that they need to enhance the customers' experiences. Their goal is to increase productivity, enhance teamwork, help with performance management and improve customer service. You can see it in action in this video below:

    So why do I think there are parallels to education?

    What I find interesting is that the scale of personalisation needed here is massive – 15 million passengers a year – and the data that they have on their customers is relative light (even their good customers are only going to be giving them a relatively small number of data sets a year) compared to every day student interactions.

    So with the depth and breadth of student data that is available to every principal, leader and teacher in education, what would the Knowledge-driven Learning Service app look like? What are the design principles that apply to make the right data available to the right teachers, at exactly the right time – and on the right device? I know that there are people working on this kind of problem right now – and some early models of what it looks like are around.

    But going forward, I think that there are some lessons from outside of education that might guide us into the future.

    We have the data across the education system, what we need are increasingly sophisticated – and simple – ways of making it immediately valuable for teaching staff.

    Learn MoreYou can read the full Emirates KIS case study on the global Microsoft case studies website

  • Education

    Accessibility in Office 365 for education

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    Office 365 logoThe Microsoft Accessibility team  run a wide range of initiatives, including a global network of Accessibility centres, an online Accessbility tutorial programme for Windows, Office and Office 365, which includes Office 365 for education. They also publish a comprehensive range of general guides for specific types of impairments:

    Accessibility in Office 365 for education

    The precise details of the accessibility features available to you will depend on which components of Office 365 for education that you use, and which web browsers your users select, but I've summarised the accessibility for the key components and features below:

    • Accessibility features in Office Web Apps
      Office Web Apps provide screen reader support, keyboard accessibility, and high contrast modes. Office Web Apps run in a web browser so you can also use your web browser's accessibility features to improve the readability and accessibility of Office Web Apps, such as screen zoom, colour and font controls.
    • Support for assistive technology products in Word and PowerPoint Web Apps
      The Word Web App and PowerPoint Web App have display modes that make them accessible to screen readers. If you use assistive technologies, such as a screen reader or speech recognition software, you will have the best experience in Office Web Apps if the assistive technology that you use supports WAI-ARIA.
    • Accessibility in Lync Online for instant messaging, calls, and meetings
      Lync provides many accessibility features including keyboard navigation, high contrast, keyboard shortcuts, sharing notification, and screen reader support. You can setup Lync to hear incoming messages read aloud, as well as using keyboard shortcuts to make it easier to navigate and move between active windows
    • Accessibility in SharePoint Online for team document collaboration and websites
      SharePoint Online includes More Accessible Mode, keyboard shortcuts, easy tab navigation, and help for web managers who want to ensure the webpages created are accessible.
    • Accessibility in Exchange Online for email and calendaring
      With Exchange Online, you can listen to email on your desk or mobile phone, manage your calendar, and use familiar keyboard shortcuts when you are managing email and your calendar online.

    Learn MoreThere's plenty of detailed information on the Microsoft Accessibility website but perhaps better still, a handy downloadable handout, "Accessibility in Microsoft Office 365" for education, to share with colleagues who are starting to use Office 365 for education.

  • Education

    A free course from Charles Sturt University on developing Windows Phone 8 apps

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    To coincide with the release of Windows Phone 8, IT Masters are offering a free short course in developing Windows Phone 8 applications.  All facets of the course will be delivered online in 11/2 hour sessions, with live, after hours Workshops being run by one of the industry’s leading experts in Mobile Applications Development.  The course commences on this evening, at 7PM, the 21st November.

     

    Make a dateMake a date: Find out more, and register

    More details on the IT Masters Windows Phone 8 course

    The short course will be run over 4 weeks with lectures being delivered via weekly after-hours webinar presented by Nick Randolph (recordings of the Webinar will be available if you are unable to make the live event). In between the webinars, you will be asked to do 10-12 hours of study including doing practice Labs, reading reference materials and doing assessments.

    Week 1 Webinar 21st Nov -  Windows Phone Development: The Tools and Technologies

    Don’t be fooled! This is the opening session for this four part training series and there is plenty to cover. In this session you’ll experience the tools and technologies that you can leverage to build your first Windows Phone application.

    Week 2 Webinar 28 Nov - Windows Phone Lifecycle, Background Agents and Notifications

    Building on the overview you saw in session 1, in this session we’ll cover the lifecycle of a Windows Phone application. You’ll learn about the agent model that your application can use to run in the background and how you can use notifications to alert and inform the users of your Windows Phone application.

    Week 3 Webinar 5th Dec - Maps, Sensors, Audio and Video with Windows Phone

    By now you might be feeling a bit lost – never fear, we have enough maps and sensors to get you out of trouble. This session is all about integrating your Windows Phone application with the device capabilities around location, media and of course phone features such as contacts and sms.

    Week 4 Webinar 12th Dec - Beyond Windows Phone Development

    In the last session in this series we’ll highlight some of the unique aspects of the Windows Phone application. You’ll learn how you can leverage different pricing models, trial mode and much more in order to optimise your revenue from the Windows Phone store.

    Final Exam:         Wed, 7-8.30pm, 19/12 (optional, open book exam that you sit at your computer)

  • Education

    How education customers can use licence mobility with Dynamics CRM

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    Icons_gears_blueLast year, I wrote about changes in our licensing, which introduced Licence Mobility, which arrived last July. This gave customers much more flexibility in their decisions about deploying applications on-premise, and in shared data centres in the cloud – both Microsoft datacentres and those run by our partners. For example, you can now use their licences to run key applications in a data centre which is shared between different customers (previously, a completely different licence type - called SPLA - was needed for shared data centres). For basic details of how the scheme works, take a look at my earlier blog post, but here's a couple of the key points:

    • Licence mobility applies when you buy your Microsoft server software with Software Assurance.
      For education customers, that's automatically included in our Subscription Agreements (EES, School Agreement and Campus Agreement), but if you buy your licences under Select or Open schemes, Software Assurance is an addition.
    • Licence mobility covers servers for Dynamics CRM, System Center, Lync, SharePoint, SQL and Exchange
    • There must be 90 days between each move to the cloud and back (so no moving your servers to the cloud just for the weekend Smile)

    There's a more detailed presentation that steps through the scenarios, and explains in detail what is now possible. For example, this slide demonstrates the gap filled by the new licence mobility, and differentiates between this and the SPLA licensing. Basically, licence mobility allows you to run a dedicated application on shared hardware, whereas SPLA works for shared applications on shared hardware.

    Licence mobility for Dynamics

    So here's how an education customer can use licensing mobility with Dynamics CRM:

    A university wants to run a student recruitment system with Dynamics CRM - and rather than having it setup on their own server, they want their partner to run the service in an hosted data centre. (This makes lots of sense, as the hoster is likely to provide 24x7 uptime support, a guaranteed SLA, and out of hours support).

    The partner is happy to host the Dynamics CRM, and will run it on virtualised servers (who wouldn't?) which means that the hardware is shared - there may be a bunch of other systems from other organisations running on the same physical server.

    Previously, the partner would have had to license this through SPLA licensing, and because this was complicated, it tended to put people off (both partners and customers).

    With Licence Mobility, what now happens is that the education customer simply moves their Academic licences to cover the hosted setup, avoiding the potential duplication of licences, or confusion of multiple licence types. The partner is responsible for licensing the Windows Server hosts - which isn't a change for them - but the customer now buys or provides the licences (in this case Dynamics CRM Server) for the applications.

    For the customer there's a bunch of benefits:

    • The licences for Dynamics CRM can be rolled into their existing subscription agreement with Microsoft (most education customers in Australia will have an existing subscription agreement they can add this too)
    • The customer can use Academic licences, which reduces the cost, and in many cases they will have a framework agreement in place that reduces the cost further (for example, universities can buy this through their CAUDIT agreement)
    • Because it's using subscription licences, it means that the customer automatically receives licences for the latest version, so there are no upgrade costs going forward as we release future versions
    • As the customer owns the licences, they can move them between their data centre, a partner shared data centre, or between different partner data centres, without having to re-licence their servers.
      

    Learn MoreDownload the full 'Licence Mobility' presentation for more information


    * Please bear in mind I'm not a licensing expert, so I'm basing everything above on my understanding of the way it works, and I've tried to simplify the vast amount of licensing information down to the basics.
  • Education

    Analytics and Business Intelligence in US education–what are the lessons for Australian universities?

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    Nearly two thirds of universities in the US reported in June 2012 that analytics (or business intelligence*) was a major priority for their institution, or some departments within their institution. And 84% reported that it was more important to them than two years ago. As a single fact, that doesn't seem significant – what's really useful to see from the report is the areas of the universities that are using analytics. Beyond the stalwart of finance and budgeting, the main focus appears to be on using analytics for student-centric processes – enrolments, student progress, instructional management. And relatively lower use of analytics in areas such as human resources, facilities, and staff management.

    One of the key findings of the report was that whilst analytics is widely viewed as important, data use at most institutions is still limited to reporting. They also found that programs were most successful when they involved partnership across teams – IT, functional leaders and organisational leaders. They also recommended that institutions should focus their investments on expertise, process, and policies before acquiring new tools or collecting additional data. Although, I think there is a real danger – observed across many analytics projects – of analysis paralysis, resulting in an ever-expanding project scope, and the resulting delays in project deliverables.

    Are analytics tools too expensive?

    The Executive Summary at the front of the report highlights two key questions:

    • Is data mainly collected to enable reporting, rather than to address strategic organisational issues?
    • Is cost a major barrier to widespread use of analytics?

    In fact, 'affordability' was the largest concern about the growing use of analytics in Higher Education (Fig 5, page 13) As the Executive Summary says on page 3:

     

    One of the major barriers to analytics in higher education is cost. Many institutions view analytics as an expensive endeavour rather than as an investment. Much of the concern around affordability centres on the perceived need for expensive tools or data collection methods. What is needed most, however, is investment in analytics professionals who can contribute to the entire process, from defining the key questions to developing data models to designing and delivering alerts, dashboards, recommendations, and reports.

    I've heard similar views expressed – but in a growing mindset of 'self service BI', where the end user is often going to be doing their own data analysis in the tools they are already familiar with – like Excel – I think the need for additional BI tools for everybody is fading. Given that in most Australian universities, all of the staff are already licensed for the common-place analytics tools like Excel, then cost should hopefully not be a barrier to widespread use, and perhaps the need is more of training to help users interpret standard sets of information, and how to analyse it together with their own local datasets.

    Which areas of universities are using analytics?

    The chart below comes from the 2012 ECAR Study of Analytics in Higher Education (the full infographic is a 13MB PDF file here). The area labelled 'student progress' also includes student retention, which I think is a key scenario for analytics with students.

    Departmental use of Analytics in Higher Education

    Given the report's view that a lot of the use of BI/analytics was for 'reporting' rather than true analytics, perhaps there's not a huge surprise here – but it's a timely reminder that reporting data is exploiting a small part of the potential of a analytics/business intelligence system.

    Learn MoreIf you, or colleagues, are involved in discussions or projects around business intelligence or analytics, then I'd recommend the full report, as it's written in a very approachable way, with many useful insights. You can view the full 2012 ECAR Study of "Analytics in Higher Education" on the EDUCAUSE website

    I think there appears to be a shift in language that's happened here. What's called 'analytics' in this report has traditionally been called 'business intelligence' more widely. I know that the phrase 'learning analytics' has become the norm for student-centric BI, but I wonder if the name change we see in this report has come because of the word 'business' in 'business intelligence' – and the perceived need to ensure that people don't apply the label 'business' to education (echoed by one of the response options under 'concerns' about the use of analytics which was "Another means of running higher education like a business")

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