If from within Excel/Word you do the following:

File | Send to | Email (as attachment)

This causes excel/word to crash and the following is logged in the event viewer

Event Type: Error

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1000

Date:  16/03/2010

Time:  15:44:52

User:  N/A

Computer: <MachineName>


Faulting application excel.exe, version 11.0.8233.0, stamp 48a9d694, faulting module crmabp32.dll, version 4.0.7333.2644, stamp 4b67d0bc, debug? 0, fault address 0x0002a732.

This was a known issue with Office 2003. Microsoft has released an update for Microsoft Office Excel 2003 and for Microsoft Office Word 2003. This update corrects a potential problem in which an add-in, a smart tag, or a smart document may not load if the add-in, smart tag, or smart document uses the Microsoft .NET Framework 2.0.

Note This fix is not included in Office 2003 Service Pack 2 or in Office 2003 Service Pack 3.

More details on the fix can be found in the following KB article:

907417  Description of the update for Office 2003: November 8, 2005


Please download the fix from the following location:




EMEA Dynamics CRM Team