I am Microsoftie 4 ever (19+ years) working in Windows Services and Content team in the UK, my blog is mainly focused on the Windows family of products and trying to provide help pointers and resources for customers on our products.
Just back from a day meeting some of my colleagues up in our London offices to talk about how we can work together better, to improve the overall customer experience whether they are visiting our more corporate sites such as Windows Help and How-To and http://www.microsoft.com/uk/windows or our more consumer focused sites such as http://www.msn.co.uk
Our suspicions are that customers are visiting one, both or more sites to get the same piece of information whether it be product information, demos, tutorials or reviews. I sat down with various people who own sites, so a quick hello to:
Claire Jane and Nik – who look after the Tech & Gadgets section, there is even a Microsoft sub section tot his site where I think the greatest co-operation and place to work together is. They also have a blog at http://msnuktech.spaces.live.com/
Matt – who looks after the http://windowslive.uk.msn.com/ site, and he also has a blog at http://windowslive.uk.msn.com/
We are likely to just start of simple and share data on popular topics, upcoming items of interest and data analysis etc so hopefully over the coming months we will start to work together a little more.
Updated 16/04/2008 with the embarrassment of having got someone's name wrong, sorry Jane
You can download the Helpful Hints – Your guide to mastering the Windows Vista Ultimate operating system for free here. Its quite big at nearly 9mb but contains some great and useful content especially if you are new to Windows Vista it is well worth a quick read.
It covers everything from starting your computer to managing pictures and security features to games.
However one thing to note is that it is focused on the Ultimate version so not all features are available if you have a different version.
OK so maybe it was supposedly an internal video that got leaked onto Youtube, or maybe even a viral effort, but you still have to worry at a lot of levels about it.
Watch the video and make you own mind up!
Updated with the smilies 17/04/2008
Then visit my colleagues (Magnus) new blog over on technet Windows-tips
”Hej Magnum , god emot se du blogging , hoppas du hålla slik :)”
I hope that makes sense
So a little later than planned, and following on from last months post here are the articles on the Windows Help and How-to that have the highest rating by you the customer. All are rated 85% positively or better, the top one getting a whopping 96% rating which is great :)
Some of these articles get very little traffic from UK customers, and I will need to look at how I can highlight/promote these on the site better. The fact the panorama one is top was a surprise to me based on my earlier post this week, here and here.
The same caveats apply to this list as last month.
Well based upon a quick analysis of search terms sending customers to the Windows Help and How-To it is the following questions… I have also suggested a good link(s) to try and answer it.
Hope you find those useful, let me know if you do not.
It was great to see the tutorials coming up at the top as this is one of the primary aims of the web sites to provide simple, easy to understand help and how-to content so you can get the most out of Windows Vista.
Couple of quick notes
I was a little surprised to not see anything about Windows Vista service pack 1.
If you already have Windows Vista Service Pack 1 (SP1) and you have had problems with the installation or compatibility then you can get FREE support from Microsoft (well at least till March 18 2009!) either via email or phone.
To see what options you have go to our support site https://support.microsoft.com/oas/default.aspx?prid=11274&gprid=500921&ln=en-gb&ct=2&tp=so
It wasn’t something I was aware of till very recently and thought I would share.
Looking at the browser breakdown of people visiting the UK Windows Help and How-to we are starting to see people using Internet Explorer 8 to view the site, sure it is a small percentage but since it was launched in February the numbers are going up. So I thought I would install and a) see what it was like and b) make sure the user experience on the site was broken, and it isn’t.
I am not normally someone who jumps onto beta products on my main (well only) work machine, but in this case I was reasonably happy to because of the wonderful emulate IE 7 button which allows me to go back and see the page in IE7 if it becomes unreadable in the IE8 mode. A couple of my favourite sites have a little trouble but nothing major.
Just getting up to speed on WebSlices and Activities.
Check system requirements and how to download IE 8.0 Beta (for web developers and designers) at the following link
...well than using Windows XP.
Abid one of my colleagues sent out a link to this report
XP vs. Vista: Consider the Power Savings
‘Enterprises with an abundance of Windows XP desktop PCs and laptops can reduce power consumption costs and carbon dioxide emissions by half in switching to Windows Vista. When considering a total cost of ownership analysis for a Vista implementation, IT decision makers should understand how the two operating systems affect power consumption and consider the savings.'
Some of the conclusions of the report include
So another good reason to upgrade ;)
If you are looking for some good Windows Vista content on this topic then there is some good articles on the Windows Help and How-To site on this topic
We also have a UK press release from last month on the article and its implications
There has been some good debate for the pros and cons (mainly cons on the debate) of the switch from LiveMaps to Multimap for UK users today. James Senior a UK Microsoft blogger has some information about it on his blog below…
James.Random() : Live Maps switches to Multimap
There is some geo-targeting going in the mix somewhere so as a UK user you will be likely sent to the MultiMap interface by default, whether you type in http://maps.live.com or http://www.virtualearth.com !!
However if you prefer the old VirtualEarth experience you can override it using the following link http://maps.live.com/?mkt=en-us