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Recover your Hotmail account

Recover your Hotmail account

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We recently received this email:

“My Hotmail account was hacked and taken over by the classic ‘I'm in London and I’ve been mugged’ scam. It appears that the hacker has changed the basic verification information on the account and every attempt to reset the password throws me into an endless loop.

How to get my account back?”

It sounds like the author of this email has already tried to reset the password on the account manually. If you’re locked out of your account, the first thing you should always do is attempt to reset your password. Here are a few ways you can do this:

  • On the Windows Live Hotmail website sign-in page, click Forgot your password?
  • Go to the reset your password link.

First, enter your Windows ID. Then, in the Windows Live ID text box, enter the characters you see in the picture, to prove that you’re not a machine.

Next, you’ll see a screen that offers you options to recover your password using an alternate email address or a mobile phone. If you haven’t associated your account with these alternatives, choose customer support.

Comments
  • thanks for your help. you are the best

  • Hi,

    My hotmail account was hacked into. Both the username and password were changed, so I can't reset my password because I don't have access to my original account, where the verification link would be sent. Can you please help?

  • my ex girlfriend and her friends keep getting into my email accounts and other social sites and they dont have my passwords

  • my ex girlfriend and her friends keep getting into my email accounts and other social sites and they dont have my passwords

  • I have been trying for 2 days to get into my account...I went to reset my password when I but my old passcode in they do not accept it I have been using the same passcode for years..so how can I reset my password  when they dont accept my old passcode..I have many folders there and I dont want to lose them...hope you can help me...please let me know what else do do...

  • My Hotmail is telling me my accout is invaild and credintials are not valided

  • MY msn email address WAS HACKED.  THIS IS A "CYBERCRIME" AND I HAVEN'T BEEN ABLE TO RECUPERATE IT.  I TRIED EVERYTHING YOU ARE SUGGESTING, EVEN REPORTED IT TO MICROSOFT.

    PLEASE GIVE MY ACCOUNT BACK TO ME. I HAD IT FOR SEVERAL YEARS.

  • im in the same boat third time i reset he just keeps changing the password no matter what i do help

  • Some of you may be having your passwords stolen by keylogging malware.  Records every letter u type.  Search online aboutit, and get software that can be used to prevent keylogging.

  • haveing had my account hacked on AOL I can say that you are not even close on what should be done.

    I had to prove I had my account since 1996 to get my AOL account back.

    You offer nothing to show proof!

  • Reset will not accept my ID and option will not accept my check

  • The windows live/hotmail sign in will not accept my password. It asks for secret question but it is so many years ago I can not remember the answer.

    When I try to set up a new account I am told one already exists. What can I do?

  • someone hacked my sister id and also changed the security answer. Now how can i get back my id?

  • okay guyz just change your password using this guide and then also change your personal information and your secondry email and security question as these can be used to recover the passwords by hackers.

  • thank you for this information - someone has hacked my email account and is sending out emails (scams etc) to all my contacts - and i keep getting emails from postmaster that emails are undeliverable when i have NOT sent out any emails - thinking i should just delete this email account all together

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